Robyn McHugh

@VodafoneUK currently on a monthly contract but want to change over to sin only contract. Would I be able to keep my number?

@Vitality_UK hi, is there an issue with the app? I haven’t been able to login and I keep getting this error message - thanks

@Uber_Support hi, I’m needing an invoice sending regarding a recent trip. The one I had sent had the wrong info on. Can someone help? Thanks

@premierinn hi, just realised there’s a typo in the email I used for the booking confirmation. Is there a way this can be update please? Thanks

@loveholidays hi, I’m still waiting for someone to respond to my DM from a few days ago. Is there anyone that could take a look, thanks

@premierinn hi, I booked a hotel last week but can’t find any booking reference. Would you be able to help please- thanks

@loveholidays Thank you, DM just sent.

@rob1wheeler Hi Robyn, thanks for getting in touch. Could you please send us a DM with your details and we'll look into this for you.

@loveholidays hi, hoping you can help. I booked a holiday but just realised the email had a typo in it. Is there a way this could be updated? Thanks

@DVLAgovuk Hi, when I’ve tried to do this online it says the details can’t be found.

@rob1wheeler Hi Robyn, a new application can be applied online or via post. Hope this helps - Jo.

@DVLAgovuk hi, my father sent in his driving license as it needed renewing due to his age. Apparently it never arrived at the office so we assume it has been lost in the post. What is the process now, does he need to apply for a new licence? Thanks

@BritishGas hi, who do I speak too regarding a renew quote for my parents home care cover? It’s gone up over £80. Surely that can’t be right.

@YWHelp hi, how do I go about updating my name on the the account? Can’t do it online it seems. Thanks

@OctopusEnergy Ok thank you for confirming. Have a good evening.

@rob1wheeler Great question, Robyn! Because Intelligent Go is a smart tariff (like Fan Club), they can’t run at the same time. But you’re welcome to switch between them! 🐙

@OctopusEnergy hi, I’m on intelligent go tariff. Does this mean I can’t be part of the octopus fan club too?

@HSBC_UK Thank you. I need to confirm the date that the account was transferred over to sole. Can you help with this please?

@rob1wheeler Hey Robyn, I will share a link to where you can find the account closure form: 🌐 grp.hsbc/60124RKcC. If the link does not work let me know? The joint to sole is usually done on the same day as the request. This can be done in branch. -Haz

@HSBC_UK hi, hoping you can help. Would you be able to forward me an account closure form please. It would save me from going into the branch. Additionally, are you able to tell me when a joint account was transferred to solely one name. Thanks

@HSBC_UK DM sent

@rob1wheeler Hi Robyn, I can help you with this, please join me in a private chat? -Haz twitter.com/messages/compo…

@OctopusEnergy or do I need to switch to intelligent octopus go?

@OctopusEnergy hi, I’m a octopus customer and have a BMW electric hybrid. I can’t seem to add the device to my plan. I get taken to a BMW page and it’s all in German. Is there an issue with this? Thanks

@headout please can you confirm the process for complaining about the service you have offered, thank you