Rob

@Yaheetech2 I purchased this chair as part of a set in late 2025. It’s past the return window but should have lasted. No one from your company has responded to my request for replacement via the Amazon order. This chair is advertised as “solid wood,” but it broke too easily.

@AmazonHelp @Yaheetech2 @amazon Thanks for the prompt response via DM suggesting that I contact the company for warranty information, but that response wasn't helpful. I tried contacting @Yaheetech2 and have not heard back from them.

@robperino Hello! We're sorry to hear about your broken chair. You can check if the item is still eligible for a return here: amzn.to/NAReturns. If you need further assistance, please DM us using the link below. We ask that you don't provide any personal or order details in your reply. -James

@Yaheetech2 Purchased recently and a leg broke just from sitting on it (not overweight). I requested new chair from Yaheetech through @amazon and have not heard back.

@MikeSington Has the message gotten through yet that you judged and commented without knowing what you were talking about? If you have integrity you would apologize to Trump and Hegseth.

Watch closely. As Pete Hegseth deplanes, he’s greeted by a group of soldiers. Hegseth salutes each one of them, except for the Black man. Seems very on brand for this administration.

@LGUSSupport I’m happy to share @rxoinc did an excellent job hauling away and delivering two appliances to my nome. RXO manager Thomas W. planned the visit with me personally, communicated as needed, and sent a prepared & professional team. Thanks RXO, a little communication went a long way.

@LGUSSupport @LGUSSupport I might be willing to try purchasing a refrigerator from you again if you use a different delivery company that knows how to plan. Would your office oversee it?

Nov. 7, 2023, an @LGUSSupport technician brought and installed a dented replacement fridge door -- TWICE. Cust. svc. left it this way past five months, charged me anyway for unacceptable product and then referred to collections.

@rxoinc @LGUS @LGUSSupport @rxo Thank you for calling. Once I place a new order I’ll give you the info you need to plan manpower and equipment for a haul away and delivery, since @LGUSSupport didn’t provide you that crucial info last time. I’m optimistic we can finally get our needed new fridge. Thanks again.

@robperino @LGUS @LGUSSupport @rxo Thank you for the call. If you place another order from LG, we will be committed to ensuring things go smoothly for you next time.

@LGUS, you made it too hard to buy new kitchen appliances directly from you because you you have no control over your incompetent delivery company, @rxoinc, and have not fixed the problems.

@rxoinc @LGUS @LGUSSupport @rxo I’m willing to try again purchasing a new fridge with haul-away if someone adequately prepares the delivery team with materials, equipment and awareness of the house layout (garage, stairs, kitchen on second floor). I’ll call you back this afternoon.

@robperino @LGUS @LGUSSupport @rxo Hello Rob, We have given you a call in regard to this situation and will partner with you to do what we can to resolve this.

@rxoinc @LGUS Hello. Order #1111169020 was canceled because @LGUSSupport and the local @RXO manager did not equip his team, and then he called to blame me for “not requesting three men.” Two men came and had no equipment to fulfill haul away and delivery. Weekend wasted and @LGUS shrugs.

@robperino @LGUS Hello, We are sorry for the issues you are facing to this point with RXO. We would like to get this addressed at your local facility as soon as possible. Please send us a DM with your RXO tracking # so we can locate your order and further assist.

@LGUSSupport told me they cannot assure proper delivery and appliance installations for customers in #DC and #NorthernVirginia / #NoVa due to a contract with a company that also doesn’t care about customers. @BBBureau I have filed a complaint.

@LGUSSupport @BBBureau @LGUS @BBBureau, I will add to my pending claim with you that @LGUS has made no effort to ensure a competent delivery — instead, @LGUSSupport’s suggestion is I call the customer service of their “delivery partner” who is no longer welcome inside my house.

@LGUSSupport @BBBureau @LGUS I’m not going to use the reward money on LG.com now because I will not let your delivery partners in my home, so kindly switch back to the cash option you previously offered. Going on two weeks — please resolve soonest.

@LGUSSupport I’ll DM for help upon your assurance you’ll use another delivery company. Please.

@robperino Hey there Rob! It's great to see you want to use your LG rewards. Just a heads up, they can only be used for purchases on lg.com. If you need any more help, feel free to send us a DM, and we'll be here for you! *Josh

@LGUSSupport Would I be able to use my LG rewards with an authorized retailer? I have these rewards so I can purchase a new fridge from you, a result of an LG mishap in 2024. Jose, please read the notes on the delivery partner you employed last time — please send someone else.

@robperino We appreciate your willingness to consider LG again! While delivery is typically handled by our partners, we’d be happy to guide you toward other authorized retailers. Send us a DM letting us know how we can assist in making your experience a smooth one! ^Jose

@LGUSSupport No. You cancel it. Where is @LGUS accountability? You don’t force me to deal with your delivery partner if you “understand,” which is now a meaningless talking point you include in every response.

@robperino We understand that you did not schedule this delivery. Regarding your refund request, we've flagged this for priority processing. In the meantime, since you do not wish to accept the delivery, we recommend that you decline it._yiel

@rxoinc @LGUSSupport @BBBureau @LGUS @LGUSSupport, I’m asking for what must be the tenth time: where is my refund? Please.

@robperino @LGUSSupport @BBBureau @LGUS Thank you for this feedback, we will get it addressed at the local facility.