Saffacat

@HelloFreshUK your app states my box has been delivered but your team say there is an issue. ??? Take payment one week and next week somehow you cannot. Never again - there’s enough competitors out there to move to who provide way better service

@wembleystadium please can you DM with a contact for security and public relation after I experienced an abusive search. rifling through my wallet leaving the contents scattered on the concourse. Supervisor with badge hidden. Kettling and menace. nothing found of course.

@HeathrowAirport may be an idea send your T3 security staff to charm school - rudest most disgruntled lot - I had no issues but what a horrendous experience for any traveller

@VirginMoney using my new card in South Africa first transaction ok and then card blocked - has taken me more than 15 mins on call to resolve with someone who has no concept that the call is costing a fortune - international card - not a chance - v bad customer experience.

@SW_Help It’s not for me but your staff at Richmond station clearly do not know this as they are allowing people with bicycles onto trains at 8:30 - even tho the train is only 4 carriages long and packed already.

@saffacat Hi, I am afraid non-folding bicycles will not be available on that journey and at that time southwesternrailway.com/travelling-wit…; sorry ^MC

@SW_Help please could you confirm if bicycles (not foldable) are permitted on trains between Twickenham and London Waterloo between 8 and 9am weekdays

@SW_Help if Richmond station car park closed it may help to put a sign at the entrance and also have more useful staff helping rather than one who is looking at her phone whilst we are all stuck in a traffic jam

@British_Airways Customer services clearly cannot be bothered to respond - what is the point of the CEDR when BA ignore them. @British_Airways continues to be a shambles

@saffacat If you've received a response from our Customer Relations team confirming this, you will need to reply to the email you received querying this. PhilGW

@British_Airways cancelled my flight from Cancun to London in May last year then refused compensation. Took matter to CEDR and it was agreed to pay compensation and yet you have still not settled since 19 December. BA shocking customer experience continues. When will I be paid?

@virginmedia no service at all in Twickenham. When will this be back up and running?

@saffacat Hi there, can you send us a DM with further details so we can look into this with you? Thank you. ^ Social Media Team

@pa_housing Serious issue with 1 of your tenants, police involved and council - have been on hold to your contact number for more than 40 mins this morning and instructed to provide my number and someone would call me back immediately. It’s now almost 90 mins later with no luck.

@covunilondon urgently need to speak to make a complaint about registry services - no one answering any calls or emails for 2 weeks - please let me know who I can speak to. Thank you

@ArgosHelpers order suppose to be delivered to store on Thurs last week - still processing with no expected delivery and no way to cancel - help!

@marksandspencer ordered the jeans from Sienna Miller range first thing Thurs morning and in stock. Receive an email today saying out of stock - it’s taken you 3 days to work it out and somehow I lose out although order confirmed Thurs morning. Very poor service

@British_Airways The flights cancelled for your knowledge and no one knows a thing.

@saffacat Thanks for waiting. The flight status report shows that flight BA2202 is delayed until 23:25. We apologise for the inconvenience caused. Angela

@British_Airways BA2202 - any update on this flight and when we can check in? Cancun airport T3 full of people waiting but no update.

@britishmuseum what is the point of having tickets for an allocated time slot when you still have to queue with people who don’t have tickets for more than an hour and everyone q jumps. Not a good experience at all

@HSBC_UK banking app will not allow me to make standing order amount amendment - H2k error - your chat support app useless - how do I get this fixed asap

@DVSAgovuk when will the website be back up to book theory test’s please