Samsonite USA

@cholmes1912 We're sorry to hear about your experience! If you could provide us with your contact information and the details of your issue, we would be more than happy to look into this for you. Please send us an email at warranty@samsonite.com. Thank you!

@SamsoniteUSA I cant remember the code on my Swerve suitcase. How can I open it? Setting it back to 000 is not working

@JrFlyers79 So sorry for the confusion with the promo codes and pricing. Please contact our customer service team directly. You can call or text us at 1-855-956-4598, Monday through Friday from 9:00 AM to 4:00 PM EST. They’ll be able to take a closer look and get this sorted out for you.

@SamsoniteUSA Got a 15% off code for text sign and additional 10% off code for email sign up, but website won’t let me add both codes at checkout. And list price minus 15% off code leaves new price with just 10% off, not 15%! Website not doing basic math very well. Can you help?

@notChandan We're sorry to hear about your experience! If you could provide us with your contact information and the details of your issue, we would be more than happy to look into this for you. Please send us an email at warranty@samsonite.com. Thank you!

@SamsoniteUSA Its been 3 weeks since i have sent my 29” stroller, bought 2 years ago (in warranty), to your TACOMA repair center in WA for broken handle repair. Not much progress. I followed up with the repair center on phone. The RMA online status tracking still shows In Repair

@DivotKing55 We are so sorry to hear that! We do have authorized repair centers that can fix this for you. You can create a repair request and view our Warranty and Repair Process on our website at: shop.samsonite.com/service-repair…

@SamsoniteUSA #samsonite I have had this carryon for a few years and it’s holding up very well. However, the wheels have degraded. They don’t spin well at all and rather than rolling next to me, I’m pushing it and wearing myself out. Is there a forever warranty? Ideas for fixing?

@GoGetEmNick Wow 😄 That’s one serious durability test! We’re so glad your backpack (and laptop!) came out unharmed. Thanks for sharing! 💙

@SamsoniteUSA I (accidentally, of course) drove over my backpack. With my Jeep. My laptop was COMPLETELY UNHARMED. So… I owe you one. Thank you SO much. #samsonite #backpack

@4enzikat0r @MySamsonite We're sorry to hear about your experience! If you could provide us with your contact information and the details of your issue, we would be more than happy to look into this for you. Please send us an email at warranty@samsonite.com. Thank you!

@SamsoniteUSA @MySamsonite Please explain why I can buy my case on your website (shop.samsonite.com/collections/ou…) but you can’t replace a broken wheel on my case still under warranty? 2 months in your repair shop & they can’t get a part, you won’t sell me parts & wont replace the case

@vanessashelton_ @johnsummit We're sorry to hear about your experience! If you could provide us with your contact information and the details of your issue, we would be more than happy to look into this for you. Please send us an email at warranty@samsonite.com. Thank you!

@johnsummit Dang I've had my @SamsoniteUSA for 10-13 years and my zipper just failed, looks like you need to switch up brands 😂

i stand by these actions

@isabelle0184 Hi! Each Samsonite region has its own website and warranty info. Please visit your local Samsonite website for details. Here’s a link for more information. samsonite.com.hk/en/service-and…

@SamsoniteUSA I am located in vietnam and need to bring in my carry on bag for fixing under the 10 year global warranty. Where can I bring it in hanoi? I cannot see licensed stores. Thanks!

@TheLordBlaidd We're sorry to hear about your experience! If you could provide us with your contact information and the details of your issue, we would be more than happy to look into this for you. Please send us an email at warranty@samsonite.com. Thank you!

@unwoken33678 @AmTourister We're sorry to hear about your experience! If you could provide us with your contact information and the details of your issue, we would be more than happy to look into this for you. Please send us an email at warranty@samsonite.com. Thank you!

@SamsoniteUSA @AmTourister USED A BAG 3 TIMES! WHEEL BROKE OFF & WON’T REPLACE IT. STILL SOLD IN STORES YET DON’T HAVE THE PART AND WON’T MAKE IT RIGHT! I HAVE TO DRIVE 45MIN EACH WAY TO DROP OFF TO DETERMINE IF THEY MAY COVER IT! DON’T BUY FROM THEM -CLEARLY DECLINED!

@StangSpencer Hi! So sorry to hear that happened. Please send us a private message and provide your order number and contact info (name,phone,email, and location) and we would be happy to look into it. Thank you!

@SamsoniteUSA just informed me that to get warranty work done I have to bring my bag to a store that is a five hour drive from my house. Shipping the bag is not allowed. From there, I'll get my bag back in 30 days. I think I'll just buy a non-Samsonite bag and call it a day.

@misteranderson3 We're sorry to hear about your experience! If you could provide us with your contact information and the details of your issue, we would be more than happy to look into this for you. Please send us an email at warranty@samsonite.com. Thank you!

@SamsoniteUSA help me out here, why am I paying $20 on a two week old bag in your store to ship it back to you for a warranty repair? That should be free.

@justcoppens @SamsoniteCanada We're sorry to hear about your experience! If you could provide us with your contact information and the details of your issue, we would be more than happy to look into this for you. Please send us an email at warranty@samsonite.com. Thank you!

So @SamsoniteCanada @SamsoniteUSA has a 10 year warranty but the wheels on the luggage don’t even last for 3 years and are not covered on warranty. If anybody wants to know what brand of luggage not to buy!

@ZerrinIlhan @desafashion @Trendyol We're sorry to hear about your experience! If you could provide us with your contact information and the details of your issue, we would be more than happy to look into this for you. Please send us an email at warranty@samsonite.com. Thank you!

@SamsoniteUSA @desafashion @Trendyol Kaliteli diye bildiğimiz ancak 1 ayda yırtılan Samsonite çantayı 20 gündür inceliyorlar ve ilave 20 gün daha inceleyeceklerini iddia ediyorlar. Zaten garantisi olan bir ürünün kusurunu kabul etmemek nedir ???

@okiemjackson @CrazyVibes_1 What an amazing find! That set has truly stood the test of time. Thanks for sharing such a meaningful piece of your family’s history.

@CrazyVibes_1 @SamsoniteUSA

My 94 year old grandfather passed away this past thanksgiving. He and my grandmother built their house in 1967 and lived there the rest of their years. Yesterday we cleaned out the attic and found this gorgeous set of luggage. They are Samsonite and in nearly perfect condition. I don’t know what to do with them but I can’t part with them. By ikhlas

@HoustonBlueMan Hello! If you could provide us with your contact information and the details of your issue, we would be more than happy to look into this for you. Please send an email at warranty@samsonite.com and we will have someone contact you back regarding the replacement wheels. Thank you!

@SamsoniteUSA I need replacement wheels for the bag shown in the photo. Please help.

@GMJoeM @AmericanAir @amazon We're sorry to hear about your experience! If you could provide us with your contact information and the details of your issue, we would be more than happy to look into this for you. Please send us an email at warranty@samsonite.com. Thank you!

@SamsoniteUSA @AmericanAir @amazon Second use of my luggage and the side was caved in. Unzipped liner and found broken parts inside. Someone owes me a suitcase.

@cainollie We're sorry to hear about your experience! If you could provide us with your contact information and the details of your issue, we would be more than happy to look into this for you. Please send us an email at warranty@samsonite.com. Thank you!

@SamsoniteUSA I’m trying to register my samsonite case bought in Miami the other day but having issues as my home address is in the UK. Is there a simple solution that I’m missing? Thanks.

@AndrewLampitt We're sorry to hear about your experience! If you could provide us with your contact information and the details of your issue, we would be more than happy to look into this for you. Please send us an email at warranty@samsonite.com. Thank you!

@SamsoniteUSA bought 4 suitcases with (my mistake) reputation of lifetime guarantee. Your sku lookup, warranty policy, repair submission is cryptic nightmare. Told your closest center is 1+ hr away to see if MIGHT be covered. Can you help cut thru mess?

@DavidGuttman6 Hi David! So sorry to hear you are having issues with our website. The website seems to be working properly if you do the Press and Hold. We understand the frustration with Press and Hold Captcha. Our Team is working on implementing a less frequent captcha and other solutions.