Samantha Joy

@HastingsDirect hi, my mum needs to make a windscreen claim. Can you advise on the process please & what excess applies? Thanks

@tescomobile Hi, I’ve recently changed a direct debit date & had a message to say that I have a payment due on the old payment date & one on the new date (which is double the usual cost) can you check this for me?

@tescomobile Hi, is there a way on your app to change a direct debit date? I can see changing bank accounts etc but I just want to change the date. Thanks

@CrossCountryUK Thankyou

@CrossCountryUK I’m using the app & not available to choose

@CrossCountryUK Hi, I’m wanting to book x3 return tickets (potentially 1st class) Wakefield to Penzance for mid May, when are your cheapest tickets available? Thanks

@_Railcards That’s great, can they use the birth certificate online?

@samvj88 I would like to inform you that if both of them have birth certificates, they can apply for the Railcard. Thanks, Shoeb

@_Railcards Hi, my parents are looking to apply for a senior railcard but one doesn’t drive or have a valid passport (it’s expired) is there a way around this?

@Northpowergrid Over 5 hours later and still no electricity, my parents are in their 80s with no heating, no lights and no ability to make anything warm to eat. It’s December

@samvj88 We're aware of an unplanned powercut in the area as the generator has gone off, the engineers are on route to investigate further and get the power back on, we currently don't have an estimated time for when the repairs will be completed and generator removed yet, thanks Emma.

@Northpowergrid Hi, electric off again in WF91, 4th time in the past week. Can you advise when this might be resolved & the long term resolution please?

@Northpowergrid They have but they can’t hear that well due to their ages. I’m not asking for any personal information just what both the short term & then longer term (apparently there is a generator in place) is

@samvj88 Can they please call us on 105 and we'll be able to advise them further, thanks Emma.

@Northpowergrid It’s actually my elderly parents house, they’re not on social media but I can give their details?

@samvj88 Hello, can you please DM us your full name, address (including postcode) and your mobile telephone number and we can look into this for you, thanks Emma.

@AmazonHelp How long it’s retained for & if it’s transferrable by external media by any staff member 2/

@samvj88 Once we receive your details via the link provided, we can investigate this further. Thank you -Conor

@AmazonHelp don’t really expect to be verbally attacked by one of your drivers for saying if he’d waited 60 seconds he wouldn’t of had to throw my item over the back fence. Amazon prime and the hundreds I spend annually cancelled

@AmazonHelp Can I check something please? Your driver said he was recording me on a handheld dashcam, I’ve checked your privacy notice and it doesn’t make any mention of collection of PII through dashcam or delivery footage. Can you advise who has access to this 1/

@AmazonHelp As I said I’m not willing to do that your driver was aggressive, said he had been recording me & knows where I live. What I will say is that if anything happens to my home I know where to direct the police to.

We appreciate your patience. We'd like to take a closer look into this. Please remit your details here: amzn.to/452TnEn. Please ensure to include your social media username exactly as it appears. Once remitted, we'll be in touch as soon as possible. We're here to help. -Gwyneth

@AmazonHelp I think after feeling threatened by someone who knows my address and told me he’d been recording me I’ll just cancel things if I’m honest, I can’t believe the response from a polite request

We're sorry for the disappointing experience with your delivery. For security reasons, we don't have account or order access via social media. We'd like to move to DM to escalate your issue with a privately provided form for you to fill out. We'd like to look into this with you. Without sharing any personal information, such as your phone number, email address, order number, order history, etc. Please reach out to us via DM. Please DM on our @AmazonHelp account here: amzn.to/4pWlIUR. We're here to help in any way we can. -Gwyneth

@LNER Ok Thankyou

@samvj88 The inbound crew were delayed arriving into London due to a track circuit failure, yes, however it was delayed further by the abusive passenger onboard.

@LNER hi, I’m on the 7.33 from King’s Cross which is delayed do you have any more details?

@LNER Thanks, we’ve been told that there’s a problem with the track ahead of us , is that not correct?

@samvj88 Hi Samantha, apologies for the delay, this is due to the police attending to remove a passenger from the service. You should be on the move shortly.