Sudarshan Dharmapuri

@chamath The business of business is business - Milton Friedman

Imagine you own 1% of Apple. What this means, in its most basic sense, is that by putting up 1% of the capital, you own 1% of all of their current and future profits. That is a fair exchange and it’s well understood. But if instead, after your money was invested, their goals changed and you didn’t own 1% of their maximum profits any more but rather 1% of some lesser profit (or, even worse, no profit at all) along with a 1% share of Apple’s efforts on student debt reform or the Russia-Ukraine war, you may be confused and think this wasn’t what you signed up for. Replace Apple with Target, and student debt reform/Russia-Ukraine with Gay Pride Month and the customer and shareholder reaction from Target is below. Target’s billions of revenue loss and market cap losses add to the tens of billions of dollars already lost by Disney and Bud because of a similar market and customer reaction. Why is this happening? Do customers and shareholders not care about social issues? The message being delivered by customers and shareholders to public companies seems to be that they do not want companies to take social positions. They want companies to exist to maximize value for customers and maximize profits for shareholders. So who is pushing for companies to take positions on politics and social issues if not customers and shareholders? Employees? A non obvious conclusion that these customers and shareholders may see and companies and employees may not yet is that other organizational models exist (foundations, non-profits, B-corps) to take more effective stands on political and social issues than a C-corp. And if a company can maximize their enterprise value, it can also enrich employees who can then funnel more of their money than they could otherwise into these causes as they saw fit. A separate implication of this is that customers and shareholders seem to not want companies to be Swiss Army knives and do everything. They want specialists who are very good at one thing. Boards and CEOs are probably formulating their all company emails now…

.@CiscoCollab Group To Acquire @IMImobile buff.ly/3lQYgac < adds omnichannel and no code/low code orchestration to the New @Webex Contact Center solution. More soon on @NoJitter @otawakol @vinod_cc

Who says Monday mornings aren’t great! 👇🏾

Have you checked out our #brandrefresh blog yet? Know the story behind our commitment to make every interaction matter more. Read our blog now : bit.ly/33uqMZ0 #imimobile #everyinteractionmatters #innovation #automation #orchestration #customerexperience

We're creating a world where every enterprise can stay constantly connected to their customers. A world where every interaction is faster and smarter than ever before. A world where every interaction matters.

Conversations aren't just about commerce. They are also about providing great support and service. This is what next generation conversational customer service looks like. #CustomerExperience

. @imimobile has deployed a multi-availability zone architecture on AWS that ensures high availability. Read how @awscloud is meeting their scalability requirements to handle billions of customer interactions. @sdharmapuri yourstory.com/2019/12/imimob…

Our EVP of Products @sdharmapuri comments on how @Google Verified SMS will help financial service providers to tackle one of the most common types of SMS-based scams that fraudsters try - bit.ly/2Ez8Hfw @TelemediaTweets

I have received my first ever RCS message from @imimobile Impressed. Contained a logo and a video.

Our SVP Product @sdharmapuri writes for @TheCXMagazine about the importance of businesses adopting a messaging-first approach to customer #communications. Full article: bit.ly/2lYxR16 Read our latest messaging-first eGuide to find out more: bit.ly/2mshuu1

[Case study] In the digital age, customer-focused champions of any industry have a competitive edge. Learn how IMIconnect helped Logistics major, Hermes transform its #CXStrategy by orchestrating #CustomerInteractions with existing backend systems: bit.ly/30VbcT3 #CPaaS

#CX today is what #CRM was 20 years ago, a Board level priority for businesses.

[NEWS] - We are really excited about today's announcement to acquire US-based mobile engagement & RCS Business Messaging leader @3Cinteractive. 3C is a pioneer in the RCS market in North America with a great set of mobile engagement capabilities. More: imimobile.com/press-releases…

Are legacy systems and coding intensive development approaches slowing down your #CX initiatives? Read @sdharmapuri 's article in @cbronline on keeping "IT" simple & leveraging #lowcode platforms to accelerate #customerjourneys. #cpaas cbronline.com/opinion/using-…

[Webinar] Are your #CX projects failing to deliver tangible benefits or differentiation for your business? Join us to discuss the six key capabilities required for transforming CX with @tsahil. Register today: bit.ly/2KSeTnU

[Webinar] Are your #CX projects failing to deliver tangible benefits or differentiation for your business? Join us to discuss the six key capabilities required for transforming CX with @tsahil. Register today: bit.ly/2KSeTnU

[Webinar] #AppleBusinessChat #WhatsApp #RCS & more - How do you decide which channel is best for your customers? How can you leverage blended #AI to deliver exceptional customer experiences? To gain more insight, join our webinar: bit.ly/2KgfWxT

We are pleased to announce that we have launched our enterprise communications platform, IMIconnect, on @salesforce AppExchange. You can read the full press release here: bit.ly/2CpJ5Ru #salesforce #communications #app #customerexperience

Here's a sneak peek of the all-new and powerful #IMIconnect - our Enterprise Cloud Communications platform. #cPaaS Now with #AppleBusinessChat, #WhatsAppBusiness, integrated #NLP & #AI and more! Register for a trial here: bit.ly/2EX9jfS

We can't wait to welcome @imimobile to this year's Focus Groups! IMImobile are a cloud communications software & solutions provider that help companies use mobile/digital technologies to engage with customers. Take a look at their website here: ow.ly/CM1L30nQTLu