Shane Farrell

@yondercard do you guys have a phone number at all to speak to customer services? I've tried chatting but there seems to be quite a wait on responses.

@imaginecurve Having someone reply to customer service messages could be a start too...

What cashback retailers would you love to see added to Curve? 👀

@VeryHelpers Yodel are claiming a Yodel pick up point refused delivery and have sent part of the order back to you? The item is still on my account, how do we resolve this?

@AvantiWestCoast booked to travel on services operated by you on a strike day on 23rd of June. You are advising to contact the company the ticket is booked through for full refund regardless of operation but @LNER who I booked through won't give one as it's against their policy?

@Matalan how long do returns normally take to process? Sent an order back on 31st of May and not heard anything since?

@easyJet any ideas? I've tried contacting your customer service team but cannot get a response?

@CoachNathanH97 @easyJet Good Luck with your luggage, they lost mine back in Feb and still haven't sorted out paying me for it.

How do I get in touch with anyone @easyJet my luggage has been "delayed" well over a week. Nobody is ever on the end of the phone or message and the 5 days and someone will be in touch as per the website isn't the case either. Absolute joke!

@easyJet @manairport @HamburgAirport any suggestions?

@virginmedia OK, if we were to ever leave are you going to be expecting a hub 3 or 4 back?

@shanefarrell7 My apologies, Shane. If you've got a hub 3, then it's an admin error our side. The equipment on the account would be correct for the package however. ^John

@virginmedia Hi, we managed to get through on chat after waiting nearly 4 hours on hold. My hub is a hub 3 but our bill says that a hub 4 was installed? When asked on chat they advised that we would need to upgrade our Internet package further for us to have a hub 4 and the bill says 3?

@shanefarrell7 Oh gosh very sorry to hear this Shane, have you been able to get in touch with our team since tweeting us? Have you checked your equipment to ensure you have a hub 3? ^SW

@VodafoneUK Hi Simon I have tried all the different things to get it to work. For the last 3 months I have been given a 15% discount under your speed guarantee whilst you look into it but nothing seems to be getting done.

@shanefarrell7 Hi Shane 👋 I know how important it is to stay connected and have fast speeds, can you please follow our broadband support tool here and let me know if it helps 👉 vodafone.uk/2ElSObI Simon

@virginmedia Ah OK, it's not great getting a text and email advising that you have 9 days to send the items back otherwise face charges when you sent them back 8 days ago.

@shanefarrell7 Thankyou, it can take around 2 weeks to get back to us, soon as we have it the systems will be updated. ^AR

@virginmedia I sent it back on 23rd of September?

@shanefarrell7 Hi Shane, sorry about this, when did you sent it back? It can take some time to update on our systems, once we receive it, any charges that may be applied would be removed. ^AR

@glasses_direct how long are your orders taking? I ordered on 7th of June and only had an email today to say they have gone off to have the lenses fitted and could be another 14 days? Regretting not going to a high street company now for what I paid.

@AvantiWestCoast Funny they said to speak to you? You would go through a link to a special part of virgin's website. I'm guessing you have no plans to offer the same discount then.

@shanefarrell7 You'd need to speak to the company who provide the discount and they'll be able to confirm ^MB

@HelenJonesMP have you heard about this? With the best will in the world people are going to hit this.

@virginmedia I have checked collect plus and you recieved it on 20/8 however you still send me a message saying you haven't?

@shanefarrell7 Hi, Shane. Thanks for reaching out to us. I understand that receiving such text can be concerning. If we have your email address we'll send you an electronic receipt to confirm we've received the equipment at our warehouse. You'll also get a receipt fr... virginmedia.response.lithium.com/portal/convers…

@virginmedia sent my equipment back nearly two weeks ago and now received a text informing me your charging me for the equipment!!

@virginmedia I have now been sent a bill for this amount when I have already given notice to leave outside of contract and spoken to your team twice on the phone. Both times being told nothing owed. You have also reinstated the direct debit after I cancelled it last week!

@virginmedia phoned to cancel all my services 10 days ago and been hounded by your retentions team. Advised not interested and now I have been signed up for a new package!!