Sharon

@UberUKI_Support Can someone respond to my DM? This customer service has been terrible in trying to resolve this

@UberUKI_Support Hello, can an actual person respond to my DM? I keep getting the same automated message and keep going round in circles

@sharonn125 Hi Sharon, we've responded to your DM.

@Uber_Support Hello, could you help me with deleting an account that I can no longer access?

@UberUKI_Support Hello, I am the account holder but the phone number I used to sign up to the account is no longer in use so I cannot log in anymore

Thanks for getting back to us, Sharon. Unfortunately, as you are not the account holder, we are unable to discuss this account with you. If you ask the account holder to please send us a note at z.uber.com/f8h0Hq, then we would be more than happy to look into this. Thanks.

@StarbucksUK Hello, I received this offer by email and purchased a drink within 7 days but I didn’t receive the bonus. Please could you help?

@FFScout Bench Watkins or Alvarez, or start both and bench Palmer or Gordon

🚨 Need some last minute #FPL help? 😫 1️⃣ Drop your GW15 dilemma as a poll in the comments 2️⃣ Vote on everyone else’s polls GO 👇

@British_Airways Okay, understandable. Can you at least check if there are any issues with entering advance passenger info on your website as it is saying there are problems for data that has not been asked for and is not relevant.

@sharonn125 I wish we could help, but if you're not named on the booking, then we cannot discuss it with you for data protection reasons. They will have to check in at the airport and they will be assigned seats then. Neil

@British_Airways Hello, I am trying to check in a relative for their flight tomorrow and it is not allowing me as it is asking for a green card number despite it not being one of the requested fields and not travelling to/from the US.

@British_Airways Not yet, we are unable to check in/choose seat at all. She doesn’t use twitter which is why I am contacting you on her behalf

@sharonn125 I'm sorry you are having trouble with the check-in process. Do they have a seat number. If they do, they can check in at the Airport. If they don't they can contact us on their account and we can see about assigning one. Chris S

@Outlook I am not getting an error message. I am just wondering if I will be receiving around 24hrs worth of emails that were not delivered to me on Saturday due to this outage

@sharonn125 Hi Sharon, can you please DM us a screenshot of the error message you are getting? twitter.com/messages/compo…

@Outlook Hi, it says on your page that the outage has been fixed. Are we going to receive that we missed during the outage? I purchased some things over the weekend and did not receive order confirmation which is important

@TeamYouTube Hi, I have been having a problem with the YouTube app for a while now. When I try to watch a video it just says something went wrong. I’ve tried all the troubleshooting steps and nothing is fixing it. I’m paying for premium and I can’t even use it? Can you help

@johnlewishelp Hi, my mum purchased a fit bit just under two years ago so it still has the 2 year guarantee and it has suddenly not working. How am she claim the guarantee to get it repaired? Thanks

@KFC_UKI_Help Hi, I placed an order through the app and it said the payment failed and my order was not created, so I tried again and got the same message. I gave up, but then I realised that it still took the money out of my account twice? How do I go about getting a refund?

@kiadriver69 @EE The phone was delivered on Thursday but I still hadn’t received any updates from EE until the day, when they told me my plan was changing. If you still don’t have it, I’d recommend downloading the DPD app as it will tell you the day before it’s delivered

@EE Hi, I ordered my iPhone 14 Pro Max on release day. I have not received any updates and when I call I was told it would be delivered over the weekend, it wasn’t, then I was told Tuesday, it was not and I have not been updated. Could you just tell me a realistic delivery day?

@EE The phone has been delivered now. After no updates from yourself, only realised it was as I had the DPD app and I was notified.

@sharonn125 Hey Sharon, I haven't heard from you in a while so I hope everything is sorted and you got the help you needed. If you do still need a hand, we're open from 7am-11pm during the week and 8am-8pm on weekends so please let us know if you need any help. David B

@ShopmiumUK Hi, I wanted to request my cash back for the loctite super glue offers but as I purchased on Amazon I do not have a physical invoice to cross out and write the message as requested. Could you please advise on what I should do?

@Uber_Support Anyone going to help?

The complaint was not reviewed at all. Can you help? I did not realise that it was okay for restaurants to send uncooked food to customers?

@Uber_Support Hi, I placed an Ubereats order yesterday and after I received uncooked food I reached out on the app and I received what looks like an automated message where they said they cannot help. After sending another message, I received the exact same message which tells me