snigdha

@anush100 @urbancompany_UC The govt should on priority ban BOT responses in the name of customer service.

A cautionary tale about @urbancompany_uc and how a publicly listed company handles damage claims. Booked their technician (Sanju Kumar) to install a Luminous inverter at my home in Bangalore. Routine job. Should've been 2 hours. Invoice no: UCIC260004101947 Complaint no: 69f362690db9530026fe28d7 Instead of a standard install, he opened the main switchboard and worked with MAINS LIVE violating the most basic electrical safety rule. Phase-neutral cross-connection caused a ~280V surge through my home wiring. Within minutes: • Geyser circuit dead - Approximation given is around 12,000 to fix • 55" Smart TV motherboard fried, panel and screen damaged - looking at full loss ( Rs 48,000) • Apple TV completely destroyed (₹14,900 replacement) • Home electrical wiring compromised (Assessing currently) The moment Sanju Kumar realized he'd damaged the geyser, he packed up and LEFT mid-job. Inverter still uninstalled. No fix. No apology. No accountability. Had to hire a different electrician the next day to fix the wiring he broke out of my own pocket. Filed formal complaint with UC. Specifically requested a SENIOR technician for independent damage assessment. UC's response? They sent SANJU KUMAR BACK. The same person who caused the damage. To "take photos" of his own work and walk away. He showed up, photographed the damage he caused, left without resolution. No claims process opened. No callback. When we asked UC for a complaint ID, it took multiple follow-ups and a manual download of a tax invoice to extract any documentation. They were not proactive in issuing one almost as if to avoid creating a paper trail. 3 sleepless nights. ₹40,000+ in documented damages. Complete radio silence from UC corporate after that. @urbancompany_uc @abhirajbhal @raghavchandra @varunkhaitan — your company is publicly listed now. Retail and institutional shareholders are watching how customer grievances are handled. Is THIS the customer experience model investors signed up for? 1. Technician violates basic electrical safety 2. Damages multiple appliances and home wiring 3. Walks off mid-job when he realizes his mistake 4. Same technician sent back to "investigate" his own damage 5. Customer chases for documentation that should've been auto-generated 6. Then gets ghosted Listed companies are held to a higher standard of corporate governance, customer protection, and grievance redressal. SEBI compliance and investor disclosures aren't just about quarterly numbers they extend to how the brand treats its customers. This isn't how a publicly listed company should operate. Asking for: 1. Independent senior technician (not Sanju Kumar) to assess damage 2. Compensation for documented damages: ₹90,000+ 3. Formal acknowledgment of complaint 69f362690db9530026fe28d7 4. Process review — no customer should have to extract their own complaint ID 5. Public clarification on UC's damage claims SOP Have all invoices, technician's diagnosis report confirming overvoltage cause, photos, timestamps, and WhatsApp records. please be careful. If a clearly documented case is handled this way, imagine the cases without paper trails. Consumer forum filing prepared if there's no response in 48 hours.

@prakdadlani @recnamorcen This is so relatable and applicable in all types of businesses in India.

2 months ago, a buyer from Delhi came to our factory. He walked through the entire setup, criticized whatever he could, and spoke like he was going to do big business with us. He liked our product, asked for samples and full specs, and we shared everything without delay. We quoted INR 410 for 10,000 pieces, payment in cash. Then the calls started. Not with clear decisions, but with small complaints about things that did not really matter. While we responded properly and took in whatever feedback we could, we also made it clear what we could change and what we could not. Then came the haggling. He countered at INR 390. After some back and forth, he finally confirmed at INR 400. He said “done,” asked for the PI, we sent it, and then he went completely silent for a week. No calls, no messages. During that same time, all material costs went up. Then suddenly, he called again and said he was ready to confirm, but now he wanted only 3,000 pieces and also asked for a 4% cash discount (even though the quotation was already based on cash), as if he was doing us a favor. Work was slow and we had some stock, so after thinking it through, we agreed to a 1% discount and sent a revised PI. Once again, silence. After a few days, he said he was in China and claimed prices there were cheaper. I knew that was not true, so I simply wished him well and told him to buy from China. But he came back again, saying he still wanted to buy from us. This time, he asked for a full cost breakdown including plastic, electronics, labor, packing, and our profit. We work transparently, so we shared it. Then he said our profit was too high and demanded that we reduce it. We told him cost is a fact, profit is our principle, and flatly refused. He kept pushing. He asked for detailed molding costs like plastic rates, cycle time, burn loss, and labor. That was the point where it was no longer about business. It was about control. So instead of arguing, we calmly told him the goods were sold out. He got livid, started shouting, and said we had no right to sell the goods since he had already “confirmed the order.” I stayed calm, said sorry, and ended the conversation. Now, even if he comes back ready to pay more, I will not supply to him. I have seen how these deals end. They always bring stress, delays, and problems. Some business gives you money but takes away your peace. Over time, you learn it is better to do less business with the right people than chase more business with the wrong ones. I would rather have fewer orders, better sleep, and a clear mind than deal with this kind of harassment.

@shraddhs @ragipsoylu Good news for the world then.

UAE isn't going it alone; it's reading structural geopolitical and energy market shifts earlier than peers. OPEC was originally formed to challenge Western oil majors' dominance and give producer states greater control over pricing and sovereignty. Over time, it has also served as a partial counterweight to US-led energy and geopolitical influence. Today, OPEC, as an organisation, is significantly weakened, given that the US, with its control over the western hemisphere (Guyana, Venezuela and eventually Cuba and Greenland), has emerged as the largest swing producer and, as such, can control supply and prices. Plus, with heavy Gulf investments in the US hydrocarbon industry, there would be incentives for Gulf producers to prioritise market stability over direct confrontation. Many more institutions of the US dominance and hegemonic era will be challenged in the next few years - be ready.

So UAE goes all alone in the Gulf? Not sure if that’s a very smart approach

@Imsonali0 It's a racket, a scam. All whitegoods companies should issue a public notice if their coils, compressers cant withstand summer heat & needs repair, denting, painting every year in which case we can simply stop buying new ACs & keep repairing the old ones forever.

As soon as summer starts, I got my AC serviced. The technician came, cleaned it with water, and then the same old script began: “Ma’am, the gas has leaked.” “The valve is leaking.” “There’s a hole in the coil.” And then the bill: ₹350 for cleaning ₹2000 for gas refill ₹1500 for valve Total: ₹4000 every year, for each AC. I asked, “How does the gas leak every single year?” He replied, “There’s a drain nearby, that’s why the gas leaks.” But there is no drain near my house. Then he said, “It has an aluminum coil, and the heat is too much.” I said, “But it has a 5-year warranty. You said nothing would happen.” He replied, “The compressor is fine, but the coil has a hole.” So I asked, “What about the warranty?” He said, “Ma’am, gas can leak anytime. There’s no warranty for that.” This isn’t just a story about an AC. It’s about a system that somehow always makes you feel like you’re at fault. Have you also faced similar “gas leak” issues with your AC or refrigerator? Do share your experience.

the sheer poison being fed to us - adulterated paneer, Cadbury's without chocolate, and now even our vegetables is horrifying. Why isnt this part of the election discourse? Because we voters only run on caste and religion. you get the government you deserve. #Pollution

@thevirdas I don't understand the fascination for cursive writing in schools for children as young as five.

I’m dyslexic and cannot write cursive unfortunately. Gave both my board exams in all caps. DPS Noida was pretty supportive even though no one really understood dyslexia or dysgraphia back then. My cursive looks like this 😐

What a beautiful thing to do. True service to God.

@zeptocares Call now. Thanks

@snigdha Hey, I'm Titus from the Zepto team. Our team is trying to get in touch with you. Let us know when will be a good time for us to reach out again.

Is Middle East escalation controllable? I think it’s a good time to revisit a note I sent to some investors at the beginning of the conflict. Would love your views: Despite the shock of the recent escalation and the closure of the Strait of Hormuz, the way the conflict has unfolded suggests some off-ramps are quietly being built into the confrontation. A few signals stand out: 1. Saudi Arabia has largely been spared Iran’s primary regional rival, Saudi Arabia has faced comparatively much less direct escalation. - Energy infra threatened, not destroyed - Exports disrupted, not crippled - Pressure redirected toward the UAE (and to a lesser extent, Qatar) This restraint is unlikely to be accidental. The Iran-Saudi Arabia Normalization Agreement, brokered by China, appears to have held under pressure. Saudi Arabia has also diversified export routes and refinery capacity on its western flank, reducing exclusive dependence on Hormuz. With higher oil prices, ARAMCO shares have increased, showing a positive sign for Tawadul, Saudi Arabia’s local market 2. Hormuz is Iran’s “nuclear option” For decades, Iran has threatened to close the Strait. Now that the threat has been partially activated, two outcomes become possible: - The world treats the closure as too catastrophic to ever allow again, forcing negotiations and normalization with Iran or a final solution. - Global energy systems re-engineer around Hormuz through alternative routes, exemptions, and new logistics. US and Russian hydrocarbons, Saudi Arabia’s western flank (provided the Houthis do not shut it), and African LNG are all being activated. Either way, the long-term leverage of Hormuz diminishes once the threat is actually used. 3. Targets have been carefully calibrated So far, attacks on the Gulf have focused primarily on economic pressure points and reputation damage rather than existential ones. Notably absent, despite the psyco ops and social media chatter, are: Desalination infrastructure Food supply systems Population centers Future tech infra, despite the debris falling on the AWS site in the UAE Crossing those red lines would trigger direct retaliation, which none of the actors appears eager to provoke. However, the window to sustain economic pressure points is closing quickly for the Gulf. 4. The U.S. economy is far less dependent on Hormuz today This is not 1973. Today the U.S. is a major energy producer and exporter. That changes both the strategic calculus and the urgency of intervention. While higher production costs in major producers (since the US is a big importer), capital market risks, and potential investment withdrawals (as threatened by the Gulf) will be major second-order effects, the US has some time to react, unlike the immediate shock of the 1973 oil embargo. 5. China has a strong structural incentive for stability Often misread. Yes, rivalry with the US matters but China is deeply tied to the Gulf via: - Energy flows (incl. Petro Yuan dynamics) - Trade & investment - Strategic hedging against US tech pressure Unlike Cold War powers, China’s influence is commercial, not military-first and a prolonged war breaks Beijing’s economic model in the region. 6. The Gulf–Africa corridor is becoming a new economic nerve center The emerging “Road to Africa” trade and logistics system, driven by Gulf/Turkish capital and logistics and Chinese businesses, can be one of the most important economic corridors of the next decade. From AI data centres to logistics hubs and critical mineral supply chains, the region sits at the intersection of several major transformations in the global economy. A prolonged war would undermine that entire architecture. Bottom line The conflict is real and dangerous. But the pattern so far suggests controlled escalation with built-in exits. If those off-ramps hold, we could see a sizable de-escalation and partial normalization in the coming days. If they fail - especially if Hormuz remains closed or civilian infrastructure becomes a target, then the scenario shifts from regional conflict to systemic global shock.

@gauravsabnis Bengal election aya nahi ki everyone wants to steal the icons of Bengal. Also, Dhar or anyone for that matter will need to show a lot more potential to fill such big shoes.

Comparing Dhar to be Satyajit Ray is like comparing salmonella to salmon.

Great news. But What’s getting less attention: the reported 17% disruption at the Ras Laffan LNG complex (12–13 MMTPA) may not be as structurally disruptive as it seems. Because Golden Pass LNG in Texas- 70% owned by QatarEnergy is set to bring 18 MMTPA capacity online through 2026 - early 2027, effectively offsetting a large portion of that disruption. The bigger story isn’t the damage. It’s the reconfiguration of global LNG/hydrocarbon flows, a shift already underway well before the current Iran conflict. And the Gulf states seem to be prepared with sizeable stakes in the US hydrocarbons and evolving ones in Africa and Asia.

New born puppies need urgent care. Please spread the word.

@HoomanDecoder @ShambhawiSing14 @drsureshshah @chaitnya_singh @transcendnada @pricatttt @Bharati_06 @rashim_s @VincentFer736 @meenakshibhanja @ReenaAmosDyes The senile class has ruined the whole world.

This is the reality of so called elderly in the RWA. These people and Dog Haters would cry for sympathy and would use the "senior citizen" card if the dogs or dog lovers stand up for themselves. But behind the scenes, this is what they do! Since they are frustrated by the ill treatment of their own families and doesn't have a spine to handle it, they take it out on dogs and dog lovers! @indSupremeCourt : Stop being soft on them just because they are senior citizens! These dog haters dont deserve that! PS: FIR has been filed. If these senior citizens doesnt get punished, that should be considered as a license to push them the way they did in this video and @varthurps should stop intervening in that case! @DgpKarnataka @CPBlr @dcpwhitefield @BlrCityPolice @acpmarathahalli #saveindiandogs #saveindiafromdoghaters

@BMTheEquityDesk A sovereign country with the world 's largest population needs permission from a bully. Never thought my country would see a time like this.

आज हर एक राष्ट्रवाद और देशभक्त के लिए बड़ा दिन है। अमरीका ने हमे रूस से तेल लेने का परमिशन जो दे दिया है। उत्सव मनाओ।

@dom_lucre Indian media is a psyop.

🔥🚨DEVELOPING: Indian State Media coverage of the conflict in Iran have been going viral due to how ‘overstimulating’ their news is compared to the rest of the planet.

2 Indian films from the Northeast won int’l awards. First Rima Das’ Assamese film #NotAHero won a Crystal Bear Special Mention in the Generation Kplus competition at Berlinale. And today Lakshmipriya Devi’s Manipuri film #Boong won a BAFTA for the Best Children & Family Film.

I hope hear me India. Genetics 🧬 and fungal load play a huge role here. Could kill millions.

@ANI Broken roads, open drains all over Dwarka. Authorities shouldn't wait for some disaster to happen before doing their job.

#WATCH | Delhi: Aastha Chaturvedi, advocate representing Delhi resident Kamal Dhyani, who died after falling into a pit on his bike in Janakpuri, says, "The entire matter, as far as I have analysed it, appears to be solely due to the Delhi Jal Board's negligence. Their contractors were also negligent. They are digging such large pits that they don't even notice when someone is approaching or how fast they are coming. Imagine if he had been in a car; the entire car would have fallen in. Who will be held responsible for this? We will hold them responsible... The family's demand is simply that officials be suspended first, and then they will receive assistance. Our system, our police department, should have helped them properly, but they didn't help at all..."

@bennyandthesats @LukeGromen @JonErlichman They did but schools and colleges never allowed it to be used. In exams also even today students are not allowed to use calculators.

@LukeGromen @JonErlichman They didn’t have calculators in Asia in 1986?

A headline from 1986.

Thanks for this. I was also very excited when #foundry program was announced.