Tom Cairns

Hello. I don’t do this frankly disturbing app anymore unless the company I want to talk to is only here. You can find me in other places under the same handle. Unless it’s owned by Meta, in which case it’s swlinestom. See you on the other side.

@fionaajade @SW_Help definitely won't, we're already about 20 miles in front of it

@swlines @SW_Help tbf it'll probably get to waterloo before, it's scheduled to pass the delayed one at CLJ based on current timings

@SW_Help I don’t think that this (at Salisbury) is right. There’s no way the train that will depart first, has stops knocked out, will arrive behind the train that has stops inserted and will departs after…

@emax @om_patel5 it's a shame that people assume there is any logic to platforming in the uk :-) (and we've not needed any LLM to do that, given I've been doing exactly that for 14 years)

@om_patel5 @swlines

THIS GUY GOT SICK OF UK TRAIN STATIONS HIDING THE PLATFORM NUMBER UNTIL THE LAST SECOND, SO HE VIBE CODED AN APP THAT PREDICTS IT BEFORE THEY REVEAL IT if youve ever stood in a crowded station like london euston, you know the pain the platform stays hidden until 15 minutes before boarding, then it flashes up and hundreds of people sprint for the same gate so he built something that fixes this: > a clean departures and arrivals app pulling live data straight from the network rail apis > live train tracking so you can watch where your train actually is on the route and whether its running on time > the main feature is a predictive engine that guesses your platform before the station reveals it, and its right about 75% of the time heres how it predicts: every time a train finishes its journey, it logs which platform it actually pulled into and compares that to the platform network rail originally advertised it saves every one of those comparisons, and over time it builds up enough history to predict the platform with a real confidence score he built the whole thing with claude, mostly opus with some fable

@boaby75549 Actually, it was a really great day. That doesn't stop customer service failures being pointed out though. They've done it before, and they'll do it again.

@swlines @British_Airways Bad day, Tom 🙄

Dear @British_Airways, I do not understand how you can defend an on time arrival when you put the plane on a remote stand and then don’t have any buses. The customer cannot get off, therefore they are not on time. Kind regards, @swlines

@penaltyfare No, LTG now.

@swlines @British_Airways You still GGL?

@iamashleyleech @British_Airways I hope you're having a really great day too.

@swlines @British_Airways Oh shut up, you soft bastard.

@kevsbt @British_Airways airsideint.com/cobus-industri… don't they?

@swlines @British_Airways British Airways don’t have any buses

@MartinDuckhouse I hope you're having a great day too!

@swlines @British_Airways Ffs what twat tweets while he’s on board crying. Get an hobby maybe find some 🐱 for the first time in your life.

@vigmukesh @British_Airways The time recorded on the status is actually parking brake on stand. For passenger compensation, it's the time the door opens/first passenger alights. It's not touch down in any case.

@swlines @British_Airways Absolutely, it makes sense. Airlines count the arrival time just when the landing gears touch the runway. I find that ‘pure’ deception and misleading.

@bscoot123 @British_Airways Absolutely, I agree (there were two suitable jetty stands free at time of arrival). I don't mind being sent to a remote stand that much - but they should resource themselves properly so customer's aren't left waiting onboard for a mythical bus.

@swlines @British_Airways Fair point will give you that one! There is an assumption there is a gate free though

@inflightvideos @British_Airways Sure, but this is hardly an outlier in my experience. They need to be better equipped to handle scenarios entirely of their own creation. And also not gaslight their customers saying we're on time: that is *basic* customer service.

@swlines @British_Airways If that’s so, which it may be, it doesn’t change much. Stand allocation, especially at night, is done strategically to prepare for the following days operation. Sometimes, shit happens.

@inflightvideos @British_Airways BA ground handle themselves at LHR and run their own bus fleet. That's in their control. I'm pretty sure BA are in charge of stand allocation for T5 too.

@swlines @British_Airways Stand allocation is decided by LHR. If they have a number of remote arrivals simultaneously and there are not enough busses to cater for this, that is outside of the airline’s control.

@highflyer_79 @British_Airways BA ground handle themselves at LHR and allocate stands at T5 themselves. They run their own bus fleet. So it's fully in control of the airline.

@swlines @British_Airways You can’t fit every plane on a gate. The AIRPORT will decide where the plane goes, not necessarily the airline. As for buses most airports I go to it’s the responsibility of the airport, so both of those instances are out of their control. Take it up with the airport.

@lynch2769 @British_Airways Not at T5, stand allocation is done by themselves. Same with buses.

@swlines @British_Airways Because remote stand allocation and bus transport are the responsibility of the airport, not BA.

@bscoot123 @British_Airways BA are fully in control of stand allocation at T5 and handle themselves there.

@swlines @British_Airways Ba don't put the aircraft on a remote stand, that's the airport

@Jesss_Chels BA ground handle themselves at Heathrow and I'm pretty sure manage stand allocations at T5. So yes, it absolutely is BA's fault.

@swlines If you’ve LANDED on time you’re on time! It’s not the airlines fault that buses are not there for passengers the moment you land. They also don’t get a say in which stand you park on. Hope that helps

People really moan about everything & anything Jesus wept

@FreddSays There was no VIP in this case. I have been on plenty of flights where this is the case.

This often happens when there's a VIP on the aircraft. A limo comes to the steps to whisk the VIP away.

@Paulmalin10 @British_Airways BA handle themselves at Heathrow, it's BA themselves who are surprised by their own plane arriving!

@swlines @British_Airways I am always amazed at how @British_Airways manage to control details of all its flights yet can arrive into Heathrow on a remote stand after flying from Australia and apparently the airport is caught by surprise and there are no buses.

@jerryalderson @British_Airways For delay compensation, it's measured by the time the first passenger can alight. I'm not sure that's helpful when you have a long bus ride to the terminal too, but it is what it is. Agreed re trains.

@swlines @British_Airways My understanding, Tom, from speaking to an LNER manager who used to work for an airline, is that airline arrival time is officially when the door was unlocked. That's when a train arrival should be as well, lMO, not when track circuits detect it at the station.