CrossCountryTrains

@BlackFinch @BlackFinch Thanks for your prompt response. We sincerely apologize for the unpleasant service experience that did not meet your expectations, kindly follow back and DM for further assist.^Clara

Finally got around to sending a formal complaint to CrossCountry for always being packed and unreliable today and... our train this eve has been cancelled

@RyanSaynor @RyanSaynor Hello, it's unfortunate for the challenge encountered. We would like to closely look at the concern raised. Please follow back and share with us via DM your phone number to allow us further. Sophia

However, one of the trains is a cross country. Am I able to receive a full refund for my original ticket or can I still get on the trains to get home?

@northernassist the next 2 Knaresborough trains are cancelled and I am booked on one of them and need to get home. I have received no refund and the only other available routes is to go from Leeds to York then to Knaresborough.

@lukJZu @lukJZu Hello, it's unfortunate for the challenge encountered. We would like to closely look at the concern raised. Please follow back and share with us via DM your phone number to allow us further. Sophia

@AvantiWestCoast I bought tickets for cross-country trains via your website. Is it possible get amend the departure date/time for them please?

@Adselliott432 @Adselliott432 Hello, it's unfortunate for the challenge encountered. We would like to closely look at the concern raised. Please follow back and share with us via DM your phone number to allow us further. Sophia

@thetrainline any chance of providing a refund for my cancelled train last Saturday, cross country trains saying refund should be given?? Impossible to sort through your ‘help desk’

@TrojanFan1969 @TrojanFan1969 Hello, it's unfortunate for the challenge encountered. We would like to closely look at the concern raised. Please follow back and share with us via DM your phone number to allow us further. Sophia

@jsnark @jsnark Hello, it's unfortunate for the challenge encountered. We would like to closely look at the concern raised. Please follow back and share with us via DM your phone number to allow us further. Sophia

@chloe_jane_w @chloe_jane_w Hello, it's unfortunate for the challenge encountered. We would like to closely look at the concern raised. Please follow back and share with us via DM your phone number to allow us further. Sophia

@CrossCountryUK my Northern connection Nottingham to Leeds has been cancelled due to flooding. I see there's a connection where both of the trains Nottingham to Leeds are cross country. Can I get these with my current ticket? Otherwise I'll be stuck in Nottingham 😔

@emmadwatkins @emmadwatkins Hello, it's unfortunate for the challenge encountered. We would like to closely look at the concern raised. Please follow back and share with us via DM your phone number to allow us further. Sophia

@drewblaikie @drewblaikie Hello, it's unfortunate for the challenge encountered. We would like to closely look at the concern raised. Please follow back and share with us via DM your phone number to allow us further. Sophia

@CrossCountryUK Due to this I have paid for the 13:30 train to Newcastle, I was booked on the 13:05. Can I have a refund so that I am not out of pocket please? The cross country staff at Edinburgh Waverley were clueless and couldn’t offer any alternatives.

NEW: Due to damage to the overhead electric wires between Edinburgh and Newcastle all lines are blocked. Train services running through these stations may be cancelled or delayed. Disruption is expected until 15:15

@radiojones @radiojones Hello, it's unfortunate for the challenge encountered. We would like to closely look at the concern raised. Please follow back and share with us via DM your phone number to allow us further. Sophia

HI @GWRHelp . My "Delay repay" claim has been passed from Cross Country to yourselves. But my booked train departure time has been incorrectly sent on. How can I get this amended without waiting 20 days for a claim rejection??

@BrockwayVoila @BrockwayVoila Hello, it's unfortunate for the challenge encountered. We would like to closely look at the concern raised. Please follow back and share with us via DM your phone number to allow us further. Sophia

@AvantiWestCoast @dphsnow Hi I was supposed to catching the 19:02 to Tamworth. I was advised to catch the delayed 19:16 to Bham new street and then get a cross country train to T/worth. The last train to Tamworth goes at 21:03. I am not likely to catch this. How can you help me?

@BazR @BazR Hello, it's unfortunate for the challenge encountered. We would like to closely look at the concern raised. Please follow back and share with us via DM your phone number to allow us further. Sophia

@northernassist it was purchased via trainline, a Huddersfield to Sheffield anytime day return. the return train I anticipated catching was cancelled and I had to spend another £23.10 on a cross country service that allowed travel via Leeds

@northernassist hi, how would I go about claiming compensation for a cancelled train? TIA