VIJAY GUPTA

26 posts

VIJAY GUPTA

VIJAY GUPTA

@vijaygupta

Global head of Technical Program Management @Uber, Ex-Google, TPM, Engineering and Product Leadership, Payments, Risk and Identity

San Francisco Bay Area Katılım Mayıs 2009
376 Takip Edilen96 Takipçiler
VIJAY GUPTA retweetledi
Surya Kumar Yadav
Surya Kumar Yadav@surya_14kumar·
CHAMPIONS 🇮🇳🏆
Surya Kumar Yadav tweet mediaSurya Kumar Yadav tweet mediaSurya Kumar Yadav tweet mediaSurya Kumar Yadav tweet media
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varsha agrawal
varsha agrawal@varshavarsha·
My Overnight Ordeal with My Daughter Boarding an Air India Flight from DEL to SFO You possess a boarding pass and have successfully cleared the immigration channel, preparing for boarding, correct? Unfortunately, this isn't the case when flying with Air India (@airindia ). My ordeal commenced on April 22nd at 3:15 AM at Delhi Airport, merely 45 minutes before my intended departure to the USA, accompanied by my minor daughter. We were informed that our boarding passes were failing to scan and were instructed to wait aside until the boarding process for other passengers concluded. After approximately 20 minutes, they made another attempt to scan our passes. According to the system, our clearance was not visible due to a blank USA address. I promptly provided the address, yet they asserted it was incorrect, stating that the system would not accept it. To corroborate my correctness, I contacted my husband, who happened to be traveling by train at the time. I briefed him on the situation and confirmed the address. Subsequently, the staff claimed our visas had been revoked, prompting my husband to question how we had cleared the immigration channel an hour prior. They were unable to provide a satisfactory response. At one juncture, they mentioned that if we were in a location like Dubai, we would be allowed to proceed, but given the strictness of the USA, we risked a penalty of INR 44 Lacs if we persisted. Their bluff was swiftly exposed when my husband declared his readiness to take the risk, prompting a rapid backtrack. Around 4:00 AM, the looming threat of missing our flight intensified, and I found myself unable to suppress my tears. Pleading with the staff to grant us entry, they persisted in asserting that there was a visa issue and advised us to contact the US embassy. By 4:15 AM, I realized that the flight had departed from the gate. Following the missed flight, I informed Air India staff that I would not vacate the terminal until provided with written details of the issue and a plan for resolution. After some time, they claimed to have contacted the US embassy, confirming the validity of my visa. However, verification from the US helpdesk, which only responds via email, was deemed necessary. Following this, we were escorted to immigration to have our passports stamped with a cancellation mark. The officer confirmed once again that there were no issues with our visas or documentation and that our offboarding was solely due to an Air India directive. We were subsequently rebooked on the same flight for the following day. They assured me that, given our circumstances, we would be allocated seats with extra legroom. This promise turned out to be false, as we were assigned regular seats in the second-to-last row. You might think everything was resolved, but the wait for our checked baggage had only just begun. Despite repeated assurances of a 15-minute wait, it wasn't until 9:00 AM, after a gruelling three hours, that we finally retrieved our bags. Mentally and physically drained, we exited the airport and was promptly picked up by my sister-in-law, who had been on standby since morning. After six hours of trauma, the Roohafza Sharbat she offered felt like Amrit. My daughter, who had endured enough, promptly fell asleep in the car. The following day, exercising utmost caution, we arrived at the airport a full 4:30 hours prior to the scheduled departure time, positioning ourselves at the forefront of every queue. Interestingly, our boarding passes once again failed to scan, yet the senior staff swiftly intervened, granting us clearance for boarding. A collective sigh of relief swept through the entire family as we finally settled into our seats aboard the aircraft. My husband (@SaurabhA1978 ) ,who had rushed to Delhi to support us, only left the terminal once we had boarded. Despite the ordeal, I am astounded by my daughter's maturity, as she never complained and supported me every step of the way. The Airtel network (@airtelindia ) also deserves commendation for its reliability, enabling communication with my husband, who was traveling by train from Indore to Gwalior at the time. I am committed to holding Air India accountable for this ordeal. Their staff were clueless about the root cause and continued to lie and bluff. To date, I have received no satisfactory response from Air India regarding the root cause. I urge Airport Authority of India (@AAI_Official ), DGCA (@DGCAIndia ), and the The Honorable Union Minister for Civil Aviation Shri Jyotiraditya M. Scindia (@JM_Scindia ) to request a report from Air India and instruct them to implement corrective measures to ensure that no other flyer has to endure such experiences. Shri Ratan Tata (@RNTata2000 ), while we may not expect functioning entertainment systems and clean toilets on your flights, we continue to choose your airline because you are the only ones offering direct flights on this route. However, this incident has brought your reputation to a new low. I shudder to think if something similar were to happen to my parents or in-laws, who frequently travel with Air India on this route. This will undoubtedly be our last booking with Air India unless I receive a satisfactory explanation and compensation for this nightmare.
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Sachin Tendulkar
Sachin Tendulkar@sachin_rt·
The first time I met you in the Indian dressing room, you were pranked by other teammates into touching my feet. I couldn’t stop laughing that day. But soon, you touched my heart with your passion and skill. I am so happy that that young boy has grown into a ‘Virat’ player. I couldn’t be happier that an Indian broke my record. And to do it on the biggest stage - in the World Cup Semi-final - and at my home ground is the icing on the cake. #INDvNZ
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VIJAY GUPTA@vijaygupta·
When I called customer service, the best they could do was to suggest that I should withdraw money after one week so the interest accrued could pay for the penalty. Great job punishing customers for your technical bug. Amazing CX @Discover ☹️
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VIJAY GUPTA@vijaygupta·
Horrible customer service experience with Discover Bank @Discover. I faced a technical glitch while opening a CD account using the mobile app, which resulted in me opening two CDs instead of one, as the first one never reached the confirmation stage.
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VIJAY GUPTA@vijaygupta·
Jayita patiently listened to my challenges, guided me through the process and went above and beyond to help me receive my payout. Thank you Jayita for all the help and taking the stress away.
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VIJAY GUPTA@vijaygupta·
@HDFCLIFE I had an amazing customer service experience that I would like to share. I am an NRI living in the USA and had a policy payout which was stuck for a long time and I wasn’t able to visit India in the last 3 years. I contacted Ms. Jayita Roy from Raipur Branch for help.
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Adriana Diaz
Adriana Diaz@AdrianaDiaz·
Meet some of @NASA’s women of color who helped put Perseverance on Mars. It’s the end of tonight’s @CBSEveningNews at 6:30p/ 5:30pCT We talked all things Mars, diversity, and the movie Hidden Figures! Featuring @DrSwatiMohan @moogega and Christina Hernández (@estrellasycafe) 🚀
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Sagar Sarkar
Sagar Sarkar@SagAvenger·
@Chase still doesn't change the ticket, and transfered me to @airfrance spoke to them confirmed the policy. Gave a call back to @chase they still told me that ticket is not refundable. This is disgusting.
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VIJAY GUPTA
VIJAY GUPTA@vijaygupta·
@jimcramer @jimcramer Thank you so much for educating us on these volatile times. Can you please share your perspective on $AAPL? It started the week strong but ended the week giving up all the gains. Thank you
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VIJAY GUPTA
VIJAY GUPTA@vijaygupta·
I have provided the details using your contact us feature. I will appreciate a response.
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VIJAY GUPTA@vijaygupta·
@BWWings Placed an order online using your coupon but the offer was not applied on the order. Very disappointing.
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VIJAY GUPTA retweetledi
jack
jack@jack·
We just held our first fully virtual Twitter global all-hands using @Google Meet and @SlackHQ. We had folks all around the world working from home, and some in our offices. Worked flawlessly, and enabled some things that weren’t possible before. Thanks Google and Slack!
Sundar Pichai@sundarpichai

We want to help businesses and schools impacted by COVID-19 stay connected: starting this week, we'll roll out free access to our advanced Hangouts Meet video-conferencing capabilities through July 1, 2020 to all G Suite customers globally. cloud.google.com/blog/products/…

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Bhupesh Baghel
Bhupesh Baghel@bhupeshbaghel·
With CHANA (Chhattisgarh Association of North America) members.
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H.E. Justin Sun 👨‍🚀 🌞
H.E. Justin Sun 👨‍🚀 🌞@justinsuntron·
To celebrate #BTT & #USDT-#TRON success, I am planning a $20m free cash airdrop. Good news-it's coming, bad news-I may decide to give away more! First, I will randomly pick 1 winner for a #Tesla up until 3/27! To apply, follow me and RT this tweet! Simple! #Blockchain
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