Laura

@airBaltic Just sent it! :)

@yummytomatoes Hello! May we ask you to DM us your booking reference number? We will check what are your options.

@airBaltic how can I change a flight? I’m currently overseas, so calling your Latvian number is not an option. Thank you!!

@TK_HelpDesk I replied and you haven’t responded.

@yummytomatoes Hi, we have contacted you via DM. Please check your inbox.

@TurkishAirlines I was really excited about my Istanbul layover. Istanbul is one of my favorite cities. But now I’m here and very disappointed.

@boltapp you really screwed me over. It’s really bad when a 1 hour bus ride would have been quicker than what should have been 20 min in a taxi!

@SouthwestAir is there anyone who still shows the #Luv? Tevyn answered my tweets with the concern of a soulless robot.

@SouthwestAir You don’t know even what states - so you’ve not really gotten any feedback...but great job posting the canned answer.

@yummytomatoes We're sorry you feel that way and that our published schedule doesn't include a favorable route for your plans. We're always looking to enhance our Customer's experience, and we appreciate you sharing your feedback with us. -Tevyn

@SouthwestAir I’m coming home to the States for just under three weeks in July and trying to whirlwind visit friends and family in three states. I’ve booked tickets from 1-2 and 2-3 but you don’t seem to have a reasonable fare to get me back from 3-1. Please help!

@SouthwestAir Your canned responses and lack of caring is letting me know that the #luv is gone. 💔

@yummytomatoes It's a difficult decision to make significant changes to a market's flight schedule as we know that no matter which routes we alter some Customers may be inconvenienced. We reevaluate constantly and our fingers are crossed we're able to meet your travel needs. -Tevyn

@SouthwestAir It’s not just about fares, you seem to have discontinued some of your previously non-stop routes, some are now 2 stop routes. :(

@yummytomatoes Our lowest fares are the most popular and get purchased fast. All of our current fares are available on our website and we recommend booking soon so you don't run the risk of the fare increasing of selling out. -Tevyn

@GEICO_Service I live overseas and am no longer a customer- but I still have a question. Can you still help via DM?

@yummytomatoes Hi - You may DM your name, state, email address and policy number, along with your question. We would be happy to assist you.

@GEICO how should I best reach out to y’all with a question from overseas?

@airBaltic when your system emails me my ticket, it’s not sending an Apple wallet file. :( On the website, the link to the Apple wallet file can’t be downloaded. What’s going on??

@boryspil_air do you have an email for customer service complaints?

@flyUIA how nice ... my “meal” voucher doesn’t even cover a salad.

@SichuanAir your ground staff in Chengdu were atrocious but your inflight crew on 3U 8895 to Beijing this evening were fabulous. Fire the Chengdu ticketing agents and hire more people like the flight crew!

@flyUIA enjoy the poor review I just wrote on TripAdvisor.

@fly_uia @flyUIA @airBaltic Like I said, enjoy that 13€ - you won’t receive any more from me...oh and I’ll be sure to review my experience on both my blog and Trip Advisor.

@yummytomatoes @flyUIA @airBaltic Laura, we regret that you had a negative impression of the UIA airline service. If you have any additional questions, please contact us any time.

@fly_uia it’s ok for you to change my flights and force me to spend 6 hours between flights, but you refuse to change my seat to an aisle?? Ridiculous

@fly_uia @flyUIA your rules are money grubbing and cost you a repeat customer. @airBaltic will get my business to the Ukraine from here on out.

@yummytomatoes Laura, hello. We regret that the departure time of your flight has been changed. We are forced to inform you that changing seats on board is possible only according to the rules.

Congratulations @flyUIA it was more important to get my 13€ for an aisle seat than to earn a repeat customer. That is the last € you will ever earn from me. I hope it was worth it.