zingbus

@nishant_dubey00 Hi, we regret to hear about your experience. Please share your PNR with us via DM so we can look into the matter and assist you further.

@zingbus Closing the lounge at 12 AM while passengers are still waiting for their buses is unacceptable. The lounge should stay open until the last bus departs. Asking passengers to wait outside in the middle of the night is neither comfortable nor safe. Please address this issue

Hi, we are sorry to hear that you could not board the bus. We have carefully reviewed your case and found that the bus arrived at the designated boarding point on time. As per our records, the marshal made multiple attempts to contact you at your registered mobile number; however, the calls could not be connected as they were barred on your number. Since the standard boarding process was duly followed by our crew, we regret to inform you that your booking is not eligible for a refund as per our policy. We appreciate your understanding.

@sinha_prash @zingbus @abhibus I booked the bus from katra to delhi but on that time we didnt get this bus on this address even we dont have driver numbers And the number we got its not connecting We reached 7.30 to pickup point and we starting to search the bus but we didn'tget

@_ShubhamAgrawal @goibibo @GoibiboSupport Hi, thank you for reaching out to Zingbus. Kindly share your contact number to call and DM your concern in detail at care@zingbus.com. Thanks!

@goibibo @zingbus @zingbushelpdesk @GoibiboSupport Please DM

@goibibo @zingbus @zingbushelpdesk @GoibiboSupport trying to get in touch from yesterday. Unable to contact any support agent. Plz arrange a call back i need immediate support for a booking

If it's raining where you are 🌧️ where would you rather be? 👀

@vivekkum if any service lapse is identified, in line with our internal policies. Thank you for bringing this to our attention and for your patience. (2/2)

@vivekkum Hi Vivek, we sincerely apologize for the experience you had. We attempted to reach you over the phone but were unable to connect. Please be assured that your concern has been escalated to the concerned operations team for a thorough review. Appropriate action will be taken (1/2)

Bad service Costumer support भी कोई help नही कर रहा है @zingbus @zingbu

Hi, we sincerely apologize for the inconvenience and disappointment caused during your journey. Due to an unforeseen operational issue, changes had to be made to the route, which resulted in an increased travel time. We completely understand how frustrating this must have been, especially when the journey differed from what was originally shown at the time of booking. Your feedback has been shared with the concerned team for review, and we truly appreciate your patience and understanding.

@AmazonHelp @redBus_in @zingbus @jagograhakjago

@AmazonHelp @redBus_in @zingbus This is how there service work first they showed 3 hr 30 min journey due to which I booked a ticket but now it was changed to almost 6.5 hr jouney and when I asked the driver about it he said we don't have enought booking to that route that why .

Somehow, everyone wants spontaneous plans until it's time to book the tickets 🤔🥲

@MukeshsharmaGKP @redbus understanding. (2/2)

@MukeshsharmaGKP @redbus Hi Mukesh,We sincerely apologise for the inconvenience caused. Your concern has been escalated to the relevant team for further review. Please allow us some time to investigate the issue. We will get back to you with an update shortly. Thank you for your patience and (1/2)

Absolute extortion! Booked @zingbus via @redBus (PNR: ZB2607041241591515). 2 passengers carrying normal household bags (~40kg total) were forced to pay ₹737.50. Staff looted the money at boarding without even weighing the bags! Stop harassing passengers. @redBus, 1/2

@vivekkum and assure you that the issue is being looked into. (2/2)

@vivekkum Hi, we understand your concern and sincerely regret the inconvenience caused. We would like to inform you that the matter has already been raised with the concerned team and further escalated on priority for immediate review and necessary action. We appreciate your patience (1/2)

@zingbushelpdesk @zingbushelpdesk @zingbus

Hi, we sincerely apologize for the inconvenience you experienced during your journey. We understand your disappointment regarding the delay, the condition of the seat, and the tracking issue, and we regret that your experience did not meet your expectations. Please be assured that we have escalated your concerns to the relevant team for a detailed review. We kindly request you to allow us some time to investigate the matter thoroughly. We will get back to you with an update at the earliest. Thank you for your patience and understanding.

Dear @zingbus , this is not the premium service you advertise. Delhi → Rishikesh | Bus: HR55AY7626 I originally paid ₹1,167 for 2 Sleeper seats (5 July). After rescheduling to 4 July, the app offered: • Sleeper → Sleeper: ₹900+ fee • Sleeper → Recliner: ₹533 fee

There should be an app that tells you “For the amount you're about to spend tonight, you could've gone to the mountains" 😅🏔️

Salary credited? 💸 First thing it's disappearing on? 👀

@Bhavesh42955608 Hi Bhavesh, Thank you for reaching out. The washroom is designed only for urination, whereas the bio toilet is a fully functional toilet that can be used for both urination and defecation. Hope this clarifies your query. Feel free to reach out if you have any other questions.

@zingbus may I know the difference between washroom and bio toilet?

@unnecesssarryy @meWoW____ customers who have purchased a ZingPrime membership. As per our records, no ZingPrime membership was associated with your booking. (3/3)

@unnecesssarryy @meWoW____ are provided only in Maxx and sleeper services. Regarding the delay, we regret the inconvenience; however, the bus was delayed due to traffic conditions, which were beyond our control. We would also like to clarify that the 50% On-Time Guarantee coupon is applicable only to (2/3)

@zingbus I travelled yesterday from Dehradun to Delhi. The bus driver and his companion was horrible. They refused to open the storage box in the bus saying we have to put stickers on them and then at every stoppage passengers ask to give them immediately. Like what else are they supposed to do? When I request them to open it he started claiming that it is his bus he will do whatever he wants to. Every passenger in that bus has to move their luggage upstairs and keep it with them which was pathetic. Is this the comfort you promise to your passengers. Not only this he also talk rudely and misbehaved with me. Details: Bus Number: UK07PA6455 Pickup Date & Time: 6/24/2026,11:00:00 PM Pickup Point: Muskan hotel Near ISBT Route: Dehradun to Delhi PNR: ZB260624074654747 Marshal Number: 8287009889

@1994_pranav @redBus_in Coupon Code: DELAY491429,You may use this coupon on your upcoming booking with Zingbus. We appreciate your patience and understanding, and we look forward to providing you with a better travel experience in the future. (2/2)

@1994_pranav @redBus_in Hi Pranav,We sincerely apologize for the inconvenience caused during your journey. As discussed, we had assured you that we would review the matter once your trip was completed. As a goodwill gesture, we have now issued a 15% discount coupon for your future travel with us. (1/2)

Shameful service from @ZingbusIndia and @redBus_in @zingbushelpdesk . The Delhi–Dehradun bus scheduled at 10:15 PM (PNR: ZB2606141226491429) is running over 1.5 hours late and still getting delayed. Passengers are stranded without clear updates. 1/2