Kelly Friend

@British_Airways That’s really disappointing seeing as it’s your change causing the issue here. Why should I have to claim and affect my premiums? I’m not asking for money back, just that avíos equivalent. Very disappointed. BA used to be the crown jewel of customer service.

@KellyFriendPR Hi Kelly, although we understand your reasons for asking, as the cancellation is more than 14 days in advance, we wouldn't be responsible for covering any expenses unfortunately. Please make a claim through your travel insurance provider. Apologies. Chris

Hi @British_Airways is there an email for customer relations please? My original flight for 18 Jun was cancelled & while I’ve sorted the flights via the contact centre, I’m now £254 out of pocket for a hotel and parking. The form on the website isn’t clear for this.

@TUIUK Just wanted to say thank you, it’s all sorted now.

@KellyFriendPR Hi Kelly, can you send us a DM with your query and any screenshots you have please? ^Charlotte

Hi @TUIUK looking at booking a holiday later this year with some upgraded seating, yet when I select said seating, you add an additional £135 (for two) on top of the price you state. Please can someone investigate & advise as I’m pretty sure that’s not allowed…?

Hey @British_Airways I changed a booking online & you've charged me more than the receipt says. I try to call & you keep sending me useless text messages & hanging up. Not helpful!

Please @AmazonUK PLEASE tell your drivers to stop leaving parcels in full view on driveways when they haven’t even rung the sodding doorbell OR even knocked on the damn door!

Should you let ChatGPT control your browser? Check out the latest #LLM prompt injection research from @dcapitella, highlighting vulns where attackers can leverage browser extensions using GPT models to perform malicious actions without a user's knowledge labs.withsecure.com/publications/b…

How to unlock eLinkSmart padlocks, by asking nicely. labs.withsecure.com/publications/e…

Check out the the complete write-up of the #BSidesLDN2023 talk from @cyberMilosz and Alex Pettifer looking at a popular line of smart locks – including some remediation recommendations, should you need them! labs.withsecure.com/publications/e…

'Tis the season to be talking about trends! Sharing his thoughts with @siliconrepublic, @WithSecure's Neeraj Singh (@_ginnare) tells us what he thinks we'll be seeing in cyber security in 2024 #cybersecurity #predictions withsecure.smh.re/2CW

#AI seems to be leading the charge when it comes to 2024 trends and predictions... so @WithSecure's @r0zetta has been sharing his latest insights with @profsecmag #cybersecurity Read on to find out more >> withsecure.smh.re/2Bv

Writing for @HelpNetSecurity, @WithSecure's @dcapitella discusses the importance of safeguarding systems using Large Language Models #LLMs #cybersecurity withsecure.smh.re/2Ad

@0xtosh Is it bad that this still makes me want to watch it...

Had high hopes for the movie “Leave the world behind” as Sam Esmail (Mr Robot) wrote it. Turned it off after 30m when planes started to fall out of the sky & supernatural “hacking” started showing 🙄 So if you want a cyber version of The Day After Tomorrow, this is your movie.

Honored to have been invited to judge @therealPRmoment Awards again in 2024; I'm looking forward to reading everyone's entries. And on that, you've only got until Friday to enter the Early Bird deadline 👇 prmomentawards.com Good luck! #Awards #PRMoment

WIN ❄ @DisneyonIce presents 100 Years of Wonder at @TheO2 this month, and now’s your chance to win 6 tickets. Just like and RT to enter. Entries close 13/12/23. T&Cs via link in bio. 1 winner across O2 social media.

@O2 I’ve seen that. But it’s still diabolical for 3 messages. Whole point of moving to you was the supposed worldwide roaming. I had a problem with you last year when I was in Mexico despite that being part of the zone and it appears that every time I travel, I have to get in touch.

@KellyFriendPR Standard rates apply here which are £2/min for making/receiving calls, 50p/text and £7.20/MB. You can find more info here 👉 o2.co.uk/international/…

Hi @O2 how have I hit nearly 50mb limit in Morocco if I’ve been on Wi-Fi??

@O2 But 3 WhatsApps is £40+? What’s the point of paying through the nose for roaming…

@KellyFriendPR Hi Kelly 😔 If your mobile data is on and your Wifi connection drops out, your mobile data could have been used.

And before you say Morocco isn’t in the zone, I know that. But I’ve been using wifi aside from 3 WhatsApp messages yesterday…

Every time I come abroad I have issues with you. I’m wondering why I ever bothered leaving 3