Bev Robson

@Butlins what is the latest time you can check in on half term break at Skegness? I’m planning on booking but wouldn’t arrive until 8.30pm as working 😞😞

@LookfantasticCS @lookfantastic I can’t message you as it won’t let me!

@beeshi @lookfantastic Hi there. We would like to help you out as soon as we can, in order for us to do so please can you drop us a DM so we can get started? Thank you💗 - Macey x

Anyone have issues cancelling @lookfantastic beautybox? I’m being fobbed off by a rude customer service agent telling me this is will know through an email that I have never received!!

@TicketmasterCS That’s not really helpful when I need to know if am £230 out of pocket and need to purchase more tickets!!! As they were a gift!

@beeshi Please see DM. Thanks!

@TicketmasterCS I have purchased kylie tickets via the Spotify pre sale link email I have received. But I’ve not received any confirmation email and it does not show in my events. Can you help? I made the purchase just after 10am and I am now worried where my money has gone!

@ABTAtravel they are replying back but denying any issues and will not assist me. It surely can not be within guidelines to send travellers to a hotel with no running water?

@beeshi Sorry you are having trouble with one of our members. If you have made every effort to contact your travel company and still not heard back, and your query has become urgent, please contact ABTA and we will do what we can to assist. Please register a complaint 1/2

@ABTAtravel I have a booking with @TUIUK the hotel has issues with water. They had none at all for almost week last week!! They sold me this holiday whilst these issues were ongoing. They will not budge on changing accommodation. Where do I stand? Running water is a must!!!

@ABTAtravel @TUIUK they are replying back but denying any issues and will not assist me. It surely can not be within guidelines to send travellers to a hotel with no running water?

@AdmiralUK No thanks. After the conversations this morning we are changing providers! It was appalling! And I hope as we are told conversations are recorded the calls are listened to. We were actually told to cancel and take out a new policy! As if it was too much work for your staff!

@beeshi Hello Bev, thank you for getting in touch. I’m sorry to see this and would like to help. Please DM me your details and we will try to get this resolved for you. Thanks, Courtney. twitter.com/messages/compo…

@AdmiralUK absolutely appalling customer service this morning on the telephone!!! Two staff who can NOT understand what we are asking for!!! Change car details, change to fully comp and increase voluntary excess on a current policy!!!

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@SkyHelpTeam We are awaiting someone from management to contact us, so unless you can expedite that then there is nothing you can help with! Our sky glass tv is faulty and for some reason no one seems to want to accept this or act with our contract YOU sent to repair or replace!

@beeshi We're here if you change your mind, Bev. We can help with many issues and queries,we just can't make changes to account through Social Media. We can check if it's the TV or settings at fault or say if it's your broadband and get you to the Broadband Team for help if needed.^CD .

Anyone help?Currently have sky glass, 3 month old. Tv not connecting to internet, puck upstairs works fine, contract states 24 month warranty, fighting with @SkyHelpTeam despite @CitizensAdvice regarding consumer rights act. Sky in breech of contract. How do I proceed?

@CitizensAdvice I have already had advice on consumer rights act, can they help us proceed with legal action? Sky are in breech of contract and acting outside of the consumer rights act.

@beeshi Hi Bev, our consumer helpline can help you with this on 0808 223 1133 (Mon - Fri 9am to 5pm) or via webchat. More info here citizensadvice.org.uk/consumer/get-m…. Thanks ^Laura

@SkyHelpTeam No thanks, I have already been told your social media team have limited access and limited action on the accounts so no point! We are waiting for a manager to contact us, saying that we have been waiting 4 days! All going against you for our legal action!

@beeshi Hi Bev, that's not great to see that you've got those technical issues with your Sky Glass. Drop me a PM to chat more about it. Thanks, Carol . twitter.com/messages/compo…

@SkyHelpTeam I won’t be discussing further until I have spoken with citizens advice as I have advised above.

@beeshi If you wish to discuss this further, please drop me a PM. ^SMc

@SkyHelpTeam really starting to get naffed now!!!! There is nothing wrong with my internet. I have however rebooted router and turned tv off and on again and still got issues!!!

@SkyHelpTeam I am checking my rights first with citizens advise, as we have spoken to someone on the phone again!!! Who keeps troubleshooting! We get told your end can see the issues and to troubleshoot. It is less than 3 month old and this is not good enough. I want legal advice now.

@beeshi Hi Bev, I can appreciate that must be really frustrating. Drop me a Pm so we can look into this. ^CD . twitter.com/messages/compo…

@SkyHelpTeam since 9.30am I have had nothing but issues with sky glass. It’s not my internet as the speed pic shows!!! This is getting tiresome! It isn’t just today it is often!!!! Yet my puck upstairs works with no problems!!! This tv surely is the issue???