AT&T Help

@Chris_SWFL Hello Chris I understand you need assistance with Quantum fiber issue. If you have trouble online or need further help kindly DM us so that we can take a closer look into your concerns. ^Megwin

@ATTHelp do you know how I can get assistance with a Quantum Fiber issue? They don’t help over the phone. This is a lie as the tech was here came in my home then left.

@_Ri4neg This is not the way we want you to feel about our services. Give us a chance to make things right. We do not want to part ways. Let's get the help you need. Please meet us in a DM so we can assist you further. ^JasmineS

Swapped from Verizon to AT&T and I’m so upset this was a downgrade of service wth 😭

@NoGh0sThErE Hi there, we're really sorry to hear you are feeling this way. This is not the experience we want you to have. To take a closer look and understand what happened, please send us a DM with a few more details. We’ll do everything we can to help get this resolved. ^Lini twitter.com/messages/compo…

@ATT You guys are killing me here…

@MrHydeSells Hi Jeff, We understand how inconvenient it can be to experience a service outage, We will be more than happy to assist you. For your account security, please send us a DM, and we’ll take it from there. -Alice

@ATTHelp Thanks for responding. Area in an outage. Unfortunately we are now entering hour 8.5 without service

@ATTHelp Internet down in Milton FL. What’s going on? Thanks

Hello Artimus I understand your dissatisfaction with the network service. I also understand the value of a reliable network connection. Not to worry, I will gladly look into this for you. Please DM us or reply on the DM that was previously initiated so that we can troubleshoot the issue completely. ^Megwin

Explain this @att

@22seniorincolle we value your loyalty with us. This is not the experience we want you to have with us. Give us a chance to make things right. Please meet us in a DM so we can get started.^JasmineS

@ATT @NASA You care about customer by making it rocket science to sign up? I just blew over 200 bucks on y'all and I have to wait a billion years for help?? Other companies are normal and will help the same day, I paid for a 65 dollar plan and a 200 dollar phone, it won't active my phone!!

Welcome back to the most iconic trip to ever make it out of the group chat 😭 @NASAArtemis @NASA

@xandersmom Hello there! We are here to help you, and we would be delighted to work with you in this situation. Please send us a DM with more information so that we can best assist you. We are here to assist you. DiegoV

@MikeandLily_UFC @MalcolmNance @TMobile @ATT @ATTHelp I was told that the $10 per day is the SOLE international plan offered by ATT. I hope they respond.

Guys. I’m going to close my @TMobile account after 25 years because they has added a new policy that if you use your number for travel and it’s uses excessive data roaming EVEN if you paid $50 Extra dollars per month for extra International data roaming. They turn off your ability to use data. Question: What company am I switching to? Who has the best international travel data plans in the USA? I’m leaving them behind. Their customer service was like “Too bad. We don’t care.”

Hi there! We completely understand how important it's for you to have the most efficient service when it comes about login to the AT&T app and resetting your password, and definitely that's not the experience we want you to have. Please send us a private message, so we can start working on it. ^MatiasG

@ATT can you help me? I just got new service with you. I cannot login to my att it keeps saying something went wrong when I try to reset the password

Good morning Marie! We know the importance of having your service working properly as well as a fast customer service response, we apologize for all the inconveniences, we can totally help you to check further what is happening with your service. Please send us a DM, we'll be here. ^AuraC

Okay so now the base box where I GET my internet from (I guess) IS NO LONGER WORKING WHEN I TRIED TO DO THE TROUBLESHOOTING THAT THE APP TOLD ME TO DO @ATT seriously 24/7 tech support. PAY PEOPLE

Welll I woke up almost a hour ago to my WiFi down. I have @ATT for clarification. I’d like to know why tech service isn’t available 24/7 cause your stupid AI won’t actually help. It just keeps telling me “Check to see if there is an outage in your area”. BUT THERE ISN’T ONE!

To DM on X, follow these steps: Open the X app: Launch the app on your device. Access your inbox: Tap the envelope icon to view your direct messages. Start a new message: Tap the "New Message" icon (blue-and-white envelope). Select a recipient: Use the search bar or tap the suggested recipients. Compose your message: Type your message in the text box.

@ATT I don’t see a way to DM you

@ATTHelp my landline is not working. No dial tone. No incoming calls.

Hello there! We completely understand the situation and we'd like to restate your security is a matter of first order for us. We appreciate all the background and details you've shared with us, it's completely useful in order to look for a resolution regarding to the situation you've been through with the order you're mentioning. Keeping in order the relevance of the topic, we are here to let you know that we're committed with your experience and satisfaction. Please send us a DM so we can go further and explore more options for you to get what you deserve as a patient customer! ^JaiderR

@ATT They credited me the 2000 for the iPad but not the 500 in monthly service fees. Took another three months then they send a check in my business name which I closed three years ago they stole 500 dollars of my money and now this. My advise dont buy a thing from att stay away

@ATT I dont recommend going to att first of all 7 ipads where sent to me which I didn't order took 6mos to correct it. Secondly I bought a a16 full retail it broke replaced under mfg warranty no am in a contract for the number and upsold to a s22. All I wanted was a ins

@ASAPFunny Hello, there! We know how important it is to have a reliable connection. Please send us a DM so that we can take a closer look into your case ^MariaP twitter.com/messages/compo…

@ATT what’s up with the WiFi? My service been in and out for hours.

@tatiy14 Hello, there! We know how important it is to have a reliable connection. Please send us a DM so that we can take a closer look into your case ^MariaP twitter.com/messages/compo…

@ATT This is pretty ridiculous I've had no internet for two days now , nobody gives updates. It's very frustrating when you work from home and go to school and not have internet , so what's the problem with your system , nobody has answers this is BS

Hello there! Thank you for reaching out to AT&T. I've understood that you're not satisfied with the credits that were applied for the recent outage. Don't worry, we understand the magnitude of your request and would love to assist you further with this. I will be personally assisting you to get to the bottom of this and provide you the best possible resolution. Please slide into our DM so we take a deeper look into this and get you the assistance you deserve. We will be waiting for your message. ^IssacS

@ATT A full-day outage impacting entire networks = $2.83 credit? That doesn’t reflect the real damage caused to customers and businesses. This needs escalation.

@JoeyCassesse Hey Joey, I understand how important it is to stay connected. You appear to have been through a lot, and we want to assist you in making things right. Let us get you all the assistance you require. Please meet me in DM to discuss this further. ^BruceM

@ATT Can someone please explain to me how I can have full bars of 5g+ and still can’t get ANYTHING TO LOAD ON MY PHONE?!?!

Hi, Thank you for reaching out to AT&T, we know how important its is to keep our bills in place and this is not the experience we want you to have. Request you to please DM us so we can look into your account in order to help you improve the service and get the bills in place. -NatashaN

@ATT @ATT his the worst mobile provider ever! Just imagine, almost 1-2 bar signal in briarwood, queens, NY. And the most expensive service! They sell you total bs with high price. Garbage service, rude customer service. Waiting time forever.

Safe to say. 54,786 days of innovating nonstop–but who’s counting? Cheers to 150 years.

@ckaniewski Thanks for bringing this to our attention, please send us a DM in order to take a look on your case closely and check more details to get a resolution. ^AndrewC

@ATTHelp internet has been down all day due to an outage, I can't get ahold of a real person for an estimate on when it will be back up. The latest update on the app is from 5am. Beyond frustrating!

@JeremiaGonzale4 Hi there! Thank you for contacting AT&T. This is Suzan, I understand how important it is for you to have reliable services especially when you are watching your favorite channel. I'm here to help. Please join us in a DM to get started. -Suzan

Hey @Uverse, what the hell is going with the @Brewers game?! This is the second day in a row that we can't get it on channel 1743!!

@markvanciel Hi Mark, if you could reach out to us via direct message, we can send you a link and take a closer look at your account and provide assistance. - ValentinaF

@ATTHelp Send me a link

@ATT I expected better Ordered 2 phones online for store pickup When opted for higher-end models in-store was told a restocking fee applied even though the original phones never left the store The store team also said they cannot coordinate with your online system needs fixing

@markvanciel Hello, Mark. We understand your concern and would like to help you. We will investigate your issue and assist you accordingly. Please contact us via DM, so that we can assist you properly. -ValentinaF

Hi, I’m following up on my post regarding the upgrade issue. I ordered two phones online for store pickup. When we decided in-store to upgrade to a different (more expensive) model, we were charged a restocking fee—even though the original phones never left the store. The store staff said they couldn’t modify the order or coordinate with the online system. I’d like this reviewed and the restocking fee refunded if appropriate. Please let me know what information you need from me.