Croma

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Croma

Croma

@cromaretail

A Tata Enterprise India’s favourite and most trusted tech destination with 570+ stores

All over India เข้าร่วม Temmuz 2009
56 กำลังติดตาม118.2K ผู้ติดตาม
Croma
Croma@cromaretail·
@RamdevHudge1605 We understand your concern, Ramdev, and would like to assure you that your case is being actively followed up with the concerned team. We appreciate your patience and will provide you with an update as soon as we receive further information. - Adi
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Ramdev Hudge
Ramdev Hudge@RamdevHudge1605·
@cromaretail @cromaretail @CromaSupport tum log nahi sudaroge like dogs tail never get straight your team didn’t call me back as per their commitment by floor supervisor Kiran thakur and others and executive Mohammad Ansari something have talked with 3 different Mohammad all of them are same
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Ramdev Hudge
Ramdev Hudge@RamdevHudge1605·
It’s such a shame full thing that @CromaSupport teams are hired to disconnect he customer care helpline number from morning they have kept the call on mute and then disconnected 5 times floor supervisor Kiran thakur, executive Mohammad Ansari, floor supervisor Anuja and many more
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Croma
Croma@cromaretail·
@princer02549500 Additionally, we have noticed that you've shared your invoice which includes your personal details on a public platform and would advise you to delete it to ensure the safety of your personal information. - Rits
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prince raj
prince raj@princer02549500·
@cromaretail Humko Na store mein koi help kar raha hai bol raha hai store mein bhi bol raha hai jo online Saman purchase kiye Hain vah online hi refund ho sakta hai aur koi madad mil sakta hai
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prince raj
prince raj@princer02549500·
@cromaretail aur Main store bhi lekar gaya tha aapane product watch ko fir bhi mujhe vahan se madad nahin mila FIR vah log bole ki aap online kiye Hain to online Sahi ya mard milegi to Main jaaun to jaaun kahan aur mujhe kuchh help nahin mil raha hai mujhe apps chahie aaj ke bad
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Croma
Croma@cromaretail·
@princer02549500 Hi Raj, the concern regarding the assistance received at the store has been escalated to the team for review. They will check the case details and connect with you with an update at the earliest. - Rits
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Croma
Croma@cromaretail·
@slimshady0710 We understand your concern and the inconvenience caused, Shashank. Please be assured that the matter has been escalated to the concerned team on priority for review. For your privacy and security, we request you to delete the contact numbers shared publicly. - Praj
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Slimshady0710
Slimshady0710@slimshady0710·
@cromaretail 9136068154/ 8433810250 SLA140001412369 Still not received any positive response from your technician, store or so called superior executives.
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Slimshady0710
Slimshady0710@slimshady0710·
@cromaretail I raised service request on 12/06/26 through your customer care executive (781258484694). I was told that I will receive a call from technician within 72 hours. When I did not receive a call, I called again and was told that a further 24 hours would be required.
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Croma
Croma@cromaretail·
@shafique367 Hi Shafique, the concern regarding the refrigerator has been escalated to the team for immediate review. They will investigate the matter and connect with you with an update at the earliest. - Rits
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Mohammad Shafique
Mohammad Shafique@shafique367·
Terrible after sales service from @cromaretail Delivered a faulty LG Refrigerator, complained multiple times but haven't got any response. Invoice - SOA039381132793
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Croma
Croma@cromaretail·
@Fake_Democracy_ Hi, we'd like to check the status of the installation. Please share your Order ID, product details and registered mobile number via DM so we can review this further with the team. - Rits twitter.com/messages/compo…
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GD
GD@Fake_Democracy_·
@cromaretail purchased a small b Delivered yesterday No contact from team yet for installation
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Croma
Croma@cromaretail·
@balramkumar7549 Hi Balram, we'd like to know more about your experience. Please share your concern details, Order ID and registered mobile number via DM so we can review the matter further with the team. - Rits twitter.com/messages/compo…
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Croma
Croma@cromaretail·
@BasuBharatiya The concern raised by you regarding the return request are being reviewed again with the team, Vasukinath. Further communication will be shared once there is progress on the case. - Rits
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Croma
Croma@cromaretail·
@KrantiMoha17800 Your concern for a clear update has been noted, Kranti, and shared with the team for assessment and priority review. Further updates will be shared once there is progress on the matter. - Rits
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Kranti Mohanty
Kranti Mohanty@KrantiMoha17800·
@cromaretail team, I had purchased an AC and it was delivered on 27th May. Since then I am chasing for installation and demo but what I am getting is only prioritization of my complain. Trust me team, a boxed AC doesn’t cool a room🤣🤣. #CromaTrauma #BoycottCroma
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Croma
Croma@cromaretail·
@Naveen9206 We understand that the wait for an update has been longer than expected, Naveen. Please be assured that the matter is being actively followed up with the concerned team, and we will connect with you at the earliest with a further update. - Kiya
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Croma
Croma@cromaretail·
@ShubhamTiwari_5 Hi Shubham, we understand the importance of receiving your purchase on time and as promised. The matter has been escalated to the concerned team on priority, and we are actively tracking it. We will share an update on the delivery status with you soon. - Kiya
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Shubham Tiwari
Shubham Tiwari@ShubhamTiwari_5·
Worst experience with @cromaretail My order is delayed, a fake "failed delivery" was updated, and now your team is closing my complaints without ANY resolution! Customer care is absolutely no help. Where is my package? Order ID: TC266216203264 #Croma #CustomerService
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Croma
Croma@cromaretail·
@I_manishkumar @TataCompanies As per the latest update, Manish, the cooler has been successfully delivered. We hope the product meets your expectations. With this update, we are proceeding to close the case from our end. Thank you for your patience and cooperation. - Anu
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manish kumar
manish kumar@I_manishkumar·
@cromaretail Order ID : 380381249786 @TataCompanies I am getting same response everyday that they will escalate on priority, but never received the further updates.
manish kumar tweet media
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manish kumar
manish kumar@I_manishkumar·
@cromaretail Order placed at Croma Jamshedpur on 6 June, promised delivery on 7 June. Product still not delivered, yet marked as delivered.Multiple complaints, tickets & SRs raised, but closed without resolution.Request urgent intervention from Store/Area/Regional Manager. #Croma
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Croma
Croma@cromaretail·
@IamBhasu We understand your concern and apologize for the inconvenience caused, Bhaskar. Please be assured that we are currently reviewing the matter with the concerned team and will share an update with you at the earliest. We appreciate your patience and understanding. - Anu
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Vijay Bikram Singh
Vijay Bikram Singh@VijayBikramSin3·
Hi @cromaretail I got things worth 1.5 lakhs plus from your store but the TV which I got doesn't have power cord in the box. Tried calling customer care but no response What to do now?
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Croma
Croma@cromaretail·
@ayush_978 We apologize for the inconvenience caused, Ayush. Please be assured that we are currently reviewing the matter with the concerned team and will share an update with you at the earliest. We appreciate your patience and understanding. - Anu
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Ayush Goyal
Ayush Goyal@ayush_978·
@cromaretail Enough with the BS. Stop sending me bot replies. I still haven't received any "clear, confirmed resolution". If you dont intend to refund my money, just tell me so!
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Ayush Goyal
Ayush Goyal@ayush_978·
@cromaretail its been 4 days. I am still waiting for the refund. I wonder how long a simple refund is going to take. Or you guys are just not interested in resolving customer issues?
Ayush Goyal@ayush_978

@cromaretail has a pathetic customer service. I bought an extended warranty for a hitachi AC, when the time for service came, i paid out of my pocket, being assured my representatives that my money will be refunded. I am still waiting for the refund. Its been more than a month.

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Croma
Croma@cromaretail·
@SJKaul We understand your concern,. Please be assured that we are currently reviewing the matter with our team and will share an update with you at the earliest. We appreciate your patience and understanding. - Anu
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S J Kaul
S J Kaul@SJKaul·
@cromaretail Who has repaired it how can you post a irrelevant and irresposible reply without even contacting me and attending my complaint repairing has never been done just be informed
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S J Kaul
S J Kaul@SJKaul·
@cromaretail complaint against croma ,Bhiwadi where purchased a kitchen Hob of croma make having displayed guarantee of 5 years and was asked to take extended warranty for next 2 years but now the cook top glass got shattered all of a sudden when it was not in use but no help
S J Kaul tweet mediaS J Kaul tweet mediaS J Kaul tweet media
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Croma
Croma@cromaretail·
@amarsingh140 Thank you for your patience and cooperation. - Anu (2/2)
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Croma
Croma@cromaretail·
@amarsingh140 As per the latest update received from our team, Amar, the LG VAS Plan has been successfully activated. A confirmation email regarding the activation has also been shared by the brand. With this confirmation, we are proceeding to close the case from our end. (1/2)
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Amar Singh INDIA 🇮🇳
Amar Singh INDIA 🇮🇳@amarsingh140·
@cromaretail @forum_consumer @forum_consumer Purchased an LG product along with an extended warranty from Croma, but the warranty is still not linked to my product. Extremely disappointed with the support experience — being moved from one team to another with no resolution
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Croma
Croma@cromaretail·
@sunilk1996 @onsitego We apologize for the experience and any inconvenience this may have caused, Sunil. The issue has been escalated to our team for priority attention. Thank you for your continued patience. - Anu
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skk1996
skk1996@sunilk1996·
@onsitego @CRoma Even after Ms Daxita fr yr social media team reassurance ,my AC complaint was closed AGAIN yesterday without repair. 12+ reminders via Customer Care, email & X — still no action in 30 days. Pure negligence. Culprits must be identified and punished adequately#CustomerServiceFail
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skk1996
skk1996@sunilk1996·
@cromaretail on 28th. May I registered complaint no 4779936631920 due to my Croma split 1.5T AC non-functioning, my family is suffering in extreme heat, still it is unattended, can I have immediate action to get it repaired at the earliest ?
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Croma
Croma@cromaretail·
@bunnyk123 We're pleased to inform you, Kishlay, that the replacement unit has been successfully delivered. We trust that the concern has now been addressed to your satisfaction. Should you require any further assistance, please feel free to reach out to us. - Kiya
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Kishlay
Kishlay@bunnyk123·
@cromaretail This is silent killing of TATA name. Kindly do this as fast as possible, I have already wasted my 7 days.
Croma@cromaretail

@bunnyk123 We regret the experience you've had, Kishlay. The concern has been escalated to the relevant team for review, and we will share an update with you shortly. - Kiya

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Croma
Croma@cromaretail·
@rg5_rg As per your confirmation, Raghv, the reported issue has been resolved. With the concern addressed, we are closing the case from our end. Should you require any further assistance in the future, we are always here to help. - Kiya
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Raghv
Raghv@rg5_rg·
@cromaretail It's been more than a month, and no solution has been provided yet. Not even a single update on complaints. No updates from Croma store also. Croma service centre is not helping also. Lenovo told me to contact Croma. Seriously, one the worst experience ever!
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Raghv
Raghv@rg5_rg·
I have purchased a lenevo laptop and 1 year extended, 2 year premium care, 1 year accidental damage bundle sold to me. It's not registered on Lenevo and the website does not show details. Kindly help. @cromaretail @Lenovo @Lenovo_in
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ค้นพบ

@RamdevHudge1605 @CromaSupport @princer02549500 @slimshady0710 @shafique367 @Fake_Democracy_ @balramkumar7549 @GodrejAppliance