First Alert

@TrumpFan24_ Hi! Thank you for reaching out. Even though the test button still works, a unit from 1999 is well past its recommended lifespan. Over time, sensors lose sensitivity—even if the alarm seems fine. We recommend replacing the unit to ensure your safety. -Juan

@NormPyle We sincerely apologize for the inconvenience. If you could please send us a private message on Instagram or Facebook with the model number of your unit, one of our agents will be happy to assist you as soon as possible! -Lucero

I have 2 @FirstAlert smoke detectors & each has false alarmed in the last few months. At least it had the decency to alarm in the daytime, which has never happened before. You know what else has never happened before? A fire at my house. But I've had lots & lots of alarms. Sucks.

@Car_Nick_Vore Thank you for reaching out! We're sorry to hear about your experience with our products. Please feel free to contact us at 1-800-323-9005 — we will be happy to assist you further. -Cesar

Yet another BRAND NEW @FirstAlert smoke detector has gone defective after only a couple of weeks. This time, a BRK "10 year" sealed battery model. Guess it's time to try the competition again, but @KiddeSafety go bad too. Do they both unload their defectives on FL or something?

@comedygirl09 Hi Susan! Thanks for reaching out, and we're truly sorry for the trouble you experienced with our phone line. You can try us again at 1-800-323-9005, send us a DM here, or message us privately on Facebook for personalized help. We're here for you! -Juan

@FirstAlert - no one answers the phone… why?

@WisdomOfBenSira Hi Ben! Thanks for reaching out. The behavior you described isn’t typical for any of our smoke or CO detectors. Please DM us your model number so we can help troubleshoot. If you're unable to DM us, please send a PM to our Facebook account. Your safety is our priority! -Juan

@RJ03068 Hi RJ03068, thank you for reaching out to us! The SC5 was designed to meet US and Canadian standards. We are considering other regions in a future release of the product. -Cesar

@FirstAlert when will the nest protect replacement be available in Europe?

@kDizzleChi Hi @kDizzle, we're really sorry for the frustration you've experienced. We want to make this right—please DM us the details of your issue or reach out via Facebook PM so we can assist you directly. We appreciate your patience and the chance to help! -Juan

Worst customer service from @FirstAlert. It would be nice if I could actually talk to someone on the phone about my order, but I suppose that's too much to ask!

@HarryOh Hello Harry, the SC5 does not currently include this feature. However, we are actively considering adding a motion-sensing night light in a future version of the product. We appreciate your interest! -Lucero

@FirstAlert why on earth did you not keep the night light feature from the past Nest model?? Epic fail.

@FirstAlert any plans to sell your @madebygoogle replacement smoke detectors outside of the USA? Seems bizarre to only market them to such a small market given the originals were worldwide?

@congressdj While we do not manage this process directly, we would be happy to provide assistance with any technical inquiries or troubleshooting steps you may have. -Dinorah

@FirstAlert Can you help facilitate my return? The app and order process are making it difficult.

I’m very bummed that Google discontinued their Nest Protect smoke/CO2 alarms exactly one month before ours turn 10 years old and need to be replaced. They’re shilling a new product by First Alert that looks inferior and only available for pre-order. So inop detectors for a bit.😑

@NormPyle Hi Knee Deep! Thank you for reaching out! Sorry to hear that, it’s definitely not the experience we aim for. Could you send us a DM with more details (model, issue, when it started)? We’re here to help! -Juan

I usually just throw them out. @FirstAlert is this what you call normal? It's horrible. Has anyone there ever heard the story "The Boy Who Cried Wolf"? There has to be a better way than this.

I have never had a real fire in my house & I've been around for almost 65 yrs. I have, however, had many, many smoke detectors go off, probably a dozen over the years, but none of them anywhere near EOL. The latest one was just now, although they are usually at 2am. 1/x

@congressdj Thank you for your feedback. We are aware that the Nest Protect nightlight feature is valued by many end user. We are looking into adding this feature in a future product update. -Lucero

Uodate: New @FirstAlert SC5 detectors were delivered this weekend. Huge disappointment. It’s an inferior product to Nest in every way. I bought them with the promise that their next device would include nightlight sensors. They don’t. Plus, the volume is not as loud as Nest and you need to download their app to install (instead of simply through Google). They have a Nest adapter for hardwire and fit into Nest brackets, so install is easy, but the app is clunky and again, no nightlight. My kids have grown up with the Nests in their room for 10 years. It’s unbelievable a so-called replacement wouldn’t have this feature when I can buy 6 basic detectors for 1/5th the cost elsewhere. Not worth the price tag. Sending back.

@Lisa012084 Hi Lisa! Thanks for reaching out. Please follow us so we can DM you. If you're unable to, feel free to message us privately on Facebook at First Alert. We're here to help! -Juan

@FirstAlert please make it easier to send a written message regarding a faulty alarm!

@unclefaddy Hi @unclefaddy, thanks for reaching out! For the SC9120B, a solid green light typically indicates normal operation. If you see a blinking green LED, we recommend replacing the batteries. For more detailed help, feel free to DM us or call our support team at 1-800-323-9005. -Dan

@FirstAlert I have three SC9120B hardwired with battery backup. They all blink green about every minute. Manual says they should be solid green for solid operation. I've been testing them and everything seems to be ok outside the blinking green LED. What does this mean? Thanks.

@Thatweathergeek Hello Brayden! We currently do not offer a hardwired dual sensor model. However, we can recommend models SA3210 or SA320, they are battery-powered and equipped with high-precision dual sensors for reliable performance! -Lucero

@FirstAlert Is there a smoke alarm with both ionization and photoelectric smoke sensors that is hardwired with battery backup or with a 10 year sealed battery backup with presicion detection?

@Coolio_Wolfus Unfortunately, the SC5 isn’t approved for UK use at this time. First Alert is considering expanding the product for other global region in the future. Please stay tuned for future product announcements. For now, we recommend choosing a UK-certified alternative. -Lucero

@madebygoogle why are @Google idiots? Because they globally discontinued nest protect, despite the @FirstAlert replacements only being available in USA & Canada from May, it means I have to drop @googlenest /@googlenesthelp & find a smarter alternative in the UK.

@PluknBlueberrz Hi, thank you for reaching out! Feel free to give us a call at: 1-800-323-9005 or send us a private message to any of our social media pages to further assist you with this. -Cesar

Another @FirstAlert smoke detector is dead. Random beeps, no pattern, 1-60 beeps per minute, depending on how it feels. Good @Duracell battery in it, swapped with a brand new @Energizer to check. Manufactured November of 22...so maybe 2 years of use. Nowhere near the "5-7 years" promised. This will be the 3rd I have replaced in last year for hardware failure. All purchased by the builder so I don't have "receipts of retail purchase" so they don't have to honor warranty. But it's a shit product. And that's a shame, when your life relies on something that can't function properly.

@IMarvinTPA Hi Andy! Thank you for reaching us. First Alert currently offers only one Z-wave model, the Zcombo, which is battery-operated. At this time, we do not have any AC-powered Z-wave compatible alarms available. You can explore our wide range of models at firstalert.com/us/en/ -Juan

@FirstAlert Do you have any zigbee or z-wave and AC interconnected smoke detectors/fire alarms? I want to replace my FireX interconnected detectors with something that can use the wiring. amazon.com/Z-Wave-Detecto… but with interconnect?

@ToddY24264 Hi, thank you for reaching out! W e are sorry to hear you experienced issues with our products, feel free to contact us at: 1-800-323-9005 or send us a private message to any of our social media pages to further investigate and assist. -Cesar

@FirstAlert my wood stove just backed up and filled the whole house with smoke. Not 1 of the 7 first alert smoke detectors or the 2 carbon monoxide detectors went off. But I make toast with no smoke and the toaster 20ft away from the toaster, every detector goes off.

@BasedWoketard Please contact us directly at: 1-800-323-9005 or send us a private message to any of our social media pages to further assist you with this. -Cesar

@FirstAlert It's not a nuisance alarm. It's the god forsaken chirp from when the battery gets low. AND IT ALWAYS STARTS IN THE MIDDLE OF THE NIGHT.

3:40 AM! Time for smoke detector batteries to get low enough to trigger a piercing shriek because fuck you that's why! @FirstAlert WHY IS IT ALWAYS WHEN I'M FUCKING ASLEEP?