Em Cummins

#swansathome Em Cummins watching in Tenerife, come on you Swans, you can win this! #jackarmy #seasonticketholder

@chilternrailway Seer Green Station to Marylebone, ticket machine out of order, no staff, 11:29 train 45 minutes late, despite other trains going straight through the station. A shambolic way to run a railway.

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@waitrose Hi Nicola, Yes she has but her suggestions have been no help at all. Only an automated response to our email and your "helpline" said there was nothing they could do but they couldn't offer a refund either. Waitrose have failed us and don't seem to care.

@GreatShotVideo Hello, Em. I'm glad to see my colleague has since been in touch. ^Nicola

@Waitrose what part of your confirmation of a delivery date are you finding difficult to understand? The fact that you've not even replied to my earlier Tweet proves that not only can you not deliver on time but you also don't care. I expect better, here's the confirmation date.

@waitrose Thank you Nicki, we've already been in contact with your "helpline" on that number who said they couldn't do anything to help. We've also emailed and have yet to receive anything but an automated reply. The flowers will still arrive late and Waitrose have been no help at all.

@GreatShotVideo Hi Em, I'm so sorry we've let you down. Our dedicated Florist team will be more than happy to find out why this has happened if you could kindly contact them on on 0800 188 881 or via email at waitroseflorist@waitrose.co.uk Thanks. ^Nicki

@waitrose when you confirm a delivery date why do you think it's then OK to change it with no notice and refuse to change it back or give a refund when the error is clearly yours. I expect better from Waitrose. Go elsewhere for your Mother's Day flowers to avoid disappointment.

How many days does it take @BritishGas to fit 3 radiators when the customer has supplied the radiators to their specifications? The answer is 6 days so far, mainly because no engineer has entered my home. Wish me luck for the 7th appointment, I need it!