Kenneth Knoll

@FloydDetroit @FastCompany @FloydDetroit do you honor your warranty? I've had a claim open for 6 months. It's been nearly impossible to get a response. Finally someone replied and agreed to replace the defective top (delamination of the plywood) but of course no update and no response to follow-ups.

We're honored to be on @FastCompany's Most Innovative Companies list, alongside brands like Nike and Google. The designation is a reflection of the effort of the Floyd team to change the way furniture is kept and consumed. #FCMostInnovative fastcompany.com/90600173/desig…

@FloydDetroit How about warranty requests? Or do you just ignore those?

We get a lot of product requests. A walnut bed is one we’ve heard hundreds of times. So, we spent the last year sourcing the best walnut we could find. Be warned. This beauty may make getting out of bed in the morning even more difficult. Launching 3/17! bit.ly/2W2k1L2

@ogdeadstock1980 @FloydDetroit @Digiday Very true....I can't get a response and am stuck with a defective table top. Delamination is hardly something you'd expect from a quality product.

@FloydDetroit @Digiday What a joke, Floyd won't even answer customer inquiries within a business WEEK! Floyd hates it's customers and treats them like garbage, please avoid this scam business, don't make my mistake

Floyd CEO and co-founder Kyle Hoff spoke with @Digiday editor Kristina Monllos about Floyd's customer feedback loop as part of this year's Digiday Brand Summit. (1/2)

@garrickd @FloydDetroit @Digiday Same issue here...they DO NOT stand behind their product. I received a defective top (delamination) and nobody is responding to my warranty claim.

@FloydDetroit @Digiday How are you actually and meaningfully incorporating customer feedback if customer service seems non-existent. Seems like the latter would a pretty important factor in the former.

@FloydDetroit @Digiday @FloydDetroit do you honor your warranty? I've had a claim open for 6 months. It's been nearly impossible to get a response. Finally someone replied and agreed to replace the defective top (delamination of the plywood) but of course no update and no response to follow-ups.

@FloydDetroit @FloydDetroit do you honor your warranty? I've had a claim open for 6 months. It's been nearly impossible to get a response. Finally someone replied and agreed to replace the defective top (delamination of the plywood) but of course no update and no response to follow-ups.

As Floyd nears its 6th birthday, we made a film about our approach to design. Our products are thoughtfully designed to go with anywhere except the landfill. We’re excited to continue to stand behind these pieces on our mission to make enduring furniture. bit.ly/2O6Qk7t

@FloydDetroit tables look really good but quality is a bit inconsistent...plywood laminate is separating on one we purchased several months ago. I submitted a warranty claim via your website with no response...any pointers?

@WilburTech is ready for the 80’s trivia and party @NAMIC! Stop by for some Little Debbie’s! @KennethKnoll

Thanks for having us!

People: "I want 2020 to be like the roarin' twenties!" Earth: "Alright, infectious disease is spreading." People: "No, not like that." Earth: "The US stock market is tanking." People: "Wait..." Earth: "LMAO Bars can't be open anymore."

BREAKING: The World Health Organization has announced that dogs cannot contract Covid-19. Dogs previously held in quarantine can now be released. To be clear, WHO let the dogs out.

@RHA @grievesydundee I have the same issues/experience except for volume level. If the DM has any info on how to make this better please share!

If you have ever been concerned about cyber risk within your company--and you should--visit our partners @TokenEx at #ITC2019 booth 924 or message me and I'll connect you with them. Tokenization is no longer only a payments solution.

I am headed to #ITC2019 in sunny Las Vegas! Excited to be a session moderator for an incredible hands-on #innovation #workshop this afternoon led by @GuyFraker. Come by after to meet amazing #insurtech #startups from #Israel led by @KBendelak. 🥳 RSVP: info.insurancethoughtleadership.com/itc-innovation…

How that happened and a bit about what we're up to now @ Goose & Gander and the launch of our new platform, Array. Press release coming this week! @aaronackerman @CrowdCween @mattadoyle

@StitchCrew7 @hogantaylorllp Ha, me too @StitchCrew7!

Attending InsureTech Connect? Join ITL for a "pre-mortem" workshop for insurance industry incumbents to identify innovation killers, how they develop and how to avoid them. Register today hubs.ly/H0kBx1g0 @insuretechnow @CrowdCween @KennethKnoll @robgalb @GuyFraker

Attending InsureTech Connect? Join ITL for a "pre-mortem" workshop for insurance industry incumbents to identify innovation killers, how they develop and how to avoid them. Register today hubs.ly/H0kzJrG0 @insuretechnow @CrowdCween @KennethKnoll @robgalb @GuyFraker

Come join us at #ITC2019! We've put together a high impact workshop, partnering with best in class colleagues @robgalb @CrowdCween @KennethKnoll. "pre-mortems" bring highly effective solutions! We've also arranged for some surprise guests. @ITLupdates @insurtechnow

Loved Dan Glaser’s ‘Probability versus Possibilty’ at dinner last night. It’s a great reminder for us all to take a step back and focus on aspirations. #OWInsurtech @OliverWyman @KennethKnoll #ITC2018 @WeGoLook #insurtech