SJM Concerts

SJM Concerts are deeply saddened to announce that Chris York, leading UK promoter and Director of the company, has died at the age of 55 following a long illness. Full statement below.

Love live music? Want to work for one of the UK's leading concert promoters? We're looking for a VIP ASSISTANT to join our team. More info and details of how to apply at sjm.lnk.to/VIPAsstJob

@onegoodthr41584 sorry to hear this and if you have missed out, we appreciate your feedback. Thanks ^P

@SJMConcerts In 40 years of buying concert tickets, this is the most frustrating. Getting gobbledygook messages, telling me im not a real person.

@radiohead looks like this concert is only for the techies. Been rejected on 2 devices. The explanation means nothing to me. Really disappointing. #radiohead

@onegoodthr41584 Hey, sorry this has happened. Please note, we cannot confirm the validity or existence of tickets sold on an unethical resale site. Thanks ^P

@SJMConcerts Used a lap top and a phone with 4g. Thinks I'm not a real person! Whilst there are tickets already on viagogo. Really poor

@mthrel Thank you for persevering. Sorry you're not been successful at this stage, although we're glad to hear your sibling has ☺️

@SJMConcerts Yes only one tab open, cleared cookies, no apps open, no cloud relay, on 5G and it still happened! Very bad system - luckily my sibling got their tickets

So you go through all the verification process, halfway through the queue and you still get restricted? This is really poor. @AXS_UK @radiohead

@WidowerD @kerrieAgray sorry, we've had lots of customers trying for tickets at the exact same time too, we appreciate your perseverance. Thanks ^P

@SJMConcerts @kerrieAgray I've queued twice. Just a dad trying to buy tickets for his daughters.

My turn to get @radiohead tickets just to get the below and get kicked out now back to the beginning probably only to get the same message, no vpn, 1 tab open absolute shambles @AXS_UK

@throwitkaspbrak sorry, we've had lots of customers trying for tickets at the exact same time too, we appreciate your perseverance. Thanks ^P

@SJMConcerts I have done all of these, this is not acceptable. I have been on the website since 9:30 and followed every requirement

I have only just got onto this page what is going on @AXS_UK @axs @radiohead

@Rattie76 @thepostmaterial Sorry about this guys! A few pointers if you are trying again: ensure you have just 1 tab open, clear your cache/cookies and refresh and try for an alternative date. If you have 4G/5G rather than connecting to WIFI we'd also recommend using this instead. Thanks ^P

@thepostmaterial @radiohead Same. Annoying isn't the word!

@radiohead Identified as a bot and denied tickets despite doing everything I was asked. Cheers guys 👍🏻

@nikil110 Hey, sorry this has happened. Please ensure you have just 1 tab open, clear your cache/cookies and refresh and try again opting for an alternative date. If you have 4G/5G rather than connecting to WIFI we'd also recommend using this instead. Thanks ^P

Insane. Waiting days for the chance, passing all these queues and bot checks just to be thrown out the queue for no good reason. I’m sure ticket scalpers will figure a way around all of it. This just screwed over normal people who want to go. @AXS_UK @TheO2 @radiohead

@BigTimeBarratt sorry about this Philip, please make sure you're clearing your cache too and opting for another date. There are lots of customers trying for tickets at the same time, so please persevere. Thanks 🙂^P

@SJMConcerts @dawns05751 I have done all that, and still getting “Are you a real fan” when trying to get through on 4G. It’s not acceptable. You continue hike ticket prices (and booking fees!) without improving the tech to ensure fans, not resellers, get tickets.

@JamesMeyer_ Hey James, we can't confirm the validity or existence of unethically sold tickets. I'm sorry you're struggling this morning, please continue to persevere with the site. Thanks 🙂^P

@radiohead @thomyorke Genuine fan here trying to get tickets and these toug bastards are already at it. Can’t even connect on to AXS properly #radiohead

@8fy9dc78yc @PhycheX2444 @nathanjrcarr Hey guys, sorry this has happened. Please ensure you have just 1 tab open, clear your cache/cookies and refresh and try again opting for an alternative date. If you have 4G/5G rather than connecting to WIFI we'd also recommend using this instead. Thanks ^P

@PhycheX2444 @nathanjrcarr @AXS_UK @radiohead @AXS_UK this has happened to me too. Please fix this.

@AXS_UK I'm getting this message when trying for @radiohead tickets. Not using a vpn or anything. What the hell.

@WidowerD @kerrieAgray Hey, sorry this has happened. Please ensure you have just 1 tab open, clear your cache/cookies and refresh and try again opting for an alternative date. If you have 4G/5G rather than connecting to WIFI we'd also recommend using this instead. Thanks ^P

@kerrieAgray @radiohead @AXS_UK Same. 😭

@addmeonfaezbuk @AletteBlai74460 @SamMoqbel @morrisonmike Hey, sorry this has happened. Please ensure you have just 1 tab open, clear your cache/cookies and refresh and try again opting for an alternative date. If you have 4G/5G rather than connecting to WIFI we'd also recommend using this instead. Thanks ^P

@AletteBlai74460 @SamMoqbel @morrisonmike @radiohead just got kicked out of the laptop queue! insane

to everyone struggling with @radiohead tickets this morning dont worry as the queue is randomly allocated - you could get in at 0959 and be ahead of everyone who got in at 0930

@karenwhatever Hey, sorry this has happened. Please ensure you have just 1 tab open, clear your cache/cookies and refresh and try again opting for an alternative date. If you have 4G/5G rather than connecting to WIFI we'd also recommend using this instead. Thanks ^P

@dawns05751 @AXS_UK @radiohead Same here, gutting, the code seems to be blocked now! Did you get anywhere?

@jxrjaf Hey, sorry this has happened. Please ensure you have just 1 tab open, clear your cache/cookies and refresh and try again opting for an alternative date. If you have 4G/5G rather than connecting to WIFI we'd also recommend using this instead. Thanks ^P

@AXS_UK @radiohead boyfriend kicked out of the queue while he was close to the front, was never any warning that there would be issues getting tickets on macbook

@lucalangoli @Philip_Carvel @dawns05751 Hey, sorry this has happened. Please ensure you have just 1 tab open, clear your cache/cookies and refresh and try again opting for an alternative date. If you have 4G/5G rather than connecting to WIFI we'd also recommend using this instead. Thanks ^P

@Philip_Carvel @dawns05751 @AXS_UK @radiohead I tried going back to the tab where my queue position was and it kept going up until it said it was my turn- i then got shown that exact same message of ‘ive been restricted’ then got basically kicked off and had to register for the queue all over again

@JeffersUtd Hey, sorry this has happened. Please ensure you have just 1 tab open, clear your cache/cookies and refresh and try again opting for an alternative date. If you have 4G/5G rather than connecting to WIFI we'd also recommend using this instead. Thanks ^P

Got through the queue then this....cheers @radiohead

The struggle is real @radiohead

@mthrel Hey, sorry this has happened. Please ensure you have just 1 tab open, clear your cache/cookies and refresh and try again opting for an alternative date. If you have 4G/5G rather than connecting to WIFI we'd also recommend using this instead. Thanks ^P

@AXS_UK @dawns05751 @radiohead And me

@LeeGreenwell Hey, sorry this has happened. Please ensure you have just 1 tab open, clear your cache/cookies and refresh and try again opting for an alternative date. If you have 4G/5G rather than connecting to WIFI we'd also recommend using this instead. Thanks ^P

@radiohead @TheO2 Giving up total disgrace, dont bother trying to go through using an iphone

@radiohead @TheO2 great kicked out after waiting in the queue for no reason whatsoever