Debs White

@AmazonHelp I am confused as to what I am supposed to be replying to. I had already submitted the photos previously and was told they were fine and to dispose of the product as it was opened and tampered with. This email is telling me the photos aren’t fine and to re send which I did.

If you've already submitted your photos, and been advised they're acceptable, you shouldn't need to submit them again. However, we can't access accounts or order details over social media for security reasons, so we're unable to provide additional support here for your parcel. You should instead contact us about it by replying directly to the email you were sent dated 04/19/26 at 8:49AM Europe/London. We appreciate your understanding. -AJ

@AmazonHelp @CitizensAdvice @MartinSLewis Amazon refusing to refund for a package that arrived opened with clear photos showing it opened, in box on arrival next to the other unopened package. This is happening more and more with Amazon.

@AmazonHelp The link is now expired. How many times are you expecting me to go through this process? There’s nothing wrong with the photos already uploaded. The first agent I spoke to said they were fine.

@debs_white Please reply directly to the most recent email received where photos were requested. You can find it in your Message Center here: amzn.to/UKMessageCenter. -Natalie

@AmazonHelp I have already uploaded photos twice.

@AmazonHelp I am still waiting for a reply and a refund.

@debs_white We're sorry you haven't received a reply yet. We've escalated this on your behalf to have someone from the appropriate team look at this issue for you. Our sincerest apologies for the wait. -Natalie

@AmazonHelp Please could I have a resolution to this? I am due a refund considering the goods arrived open and unusable.

@debs_white Are you perhaps able to share your details with us here instead: amzn.to/4dXVH4X? -Marija

@AmazonHelp It’s not working I’m afraid

@debs_white We would like a member of our team to look into this with you in real time. Please get in touch here: amzn.to/4vKeQxU. The link will remain active for one hour. -Conor

@AmazonUK @AmazonHelp @CitizensAdvice @MartinSLewis I’m not able to DM you

@debs_white @AmazonHelp @CitizensAdvice @MartinSLewis @debs_white Hello, we're sorry to hear your order arrived open. Please reach out to us via DM, and we will do our best to assist. Further, please don’t provide your account details over DM as we consider them to be personal information. -Conor

@SW_Help Thank you

@debs_white Hi, I am sorry to hear this, I am not aware of any issues with the delay repay page but you can submit a delay repay claim at customerrelations@swrailway.com and our delay repay team will be able to help; apologies ^MC

@SW_Help I keep trying to submit a claim for delay reply which won’t load properly when I click submit. Is there an issue with the website? I’m able to upload all information until then just fine. Have been trying for days.

@SW_Help how do I get a refund for a ticket I didn’t use last night due to train cancellations to Exeter?

@SW_Help There is still a lot of disruption on the Exeter line!

Following an earlier signalling problem between Bournemouth and Brockenhurst, all lines have now reopened. ⏱️ At this time, we estimate that disruption to our services will be until the end of the day. More information: southwesternrailway.com/disruption

⚠️A signalling problem is affecting the railway between Ashurst New Forest and Brockenhurst. Trains may be cancelled, delayed or revised because of this problem. More information: southwesternrailway.com/disruption

@SW_Help Thank you

@debs_white Hi, yes that would be fine. Please just make yourself known to the guard, and explain the situation. ^RC

@SW_Help my service to Exeter tonight has been cancelled. Can I use my existing ticket on an earlier service?

@BulkOfficial item from your Amazon shop arrived with a hole in the bag leaking out in the box. @AmazonUKrefuse to refund or return. Please assist.

@RoyalMail I’ve requested an important package be delivered to a collection point and have email confirmation of this however to keep trying to attempt delivery to the original address. I need this sorted immediately as I only have one delivery attempt left.

@nationalrailenq Thank you. Are there any other trains to Reading that day? I can’t see any advertised.

@debs_white ,We cannot say whether it won't run until we are told. It is hard to know otherwise with the unpredictable weather or an incidents that may occur at the time, but currently it is going ahead. I am sorry I can't help any further just to advise to keep checking our webpage

@nationalrailenq Thank you. Is there any chance it won’t run? I need to make a decision regarding work.

@debs_white Good evening, currently it is showing as running but to be safe I would keep an eye on this page for any updates that might happen nationalrail.co.uk/status-and-dis…