☆𝙲𝚎𝙻T ꧂☆

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☆𝙲𝚎𝙻T ꧂☆

☆𝙲𝚎𝙻T ꧂☆

@dmagdalene

Don't you just hate it when your sentence gets cut off by Twitter because you are telling your life story in 2000+ characters when the limit is only 160 charact

เข้าร่วม Eylül 2008
547 กำลังติดตาม2.3K ผู้ติดตาม
☆𝙲𝚎𝙻T ꧂☆
☆𝙲𝚎𝙻T ꧂☆@dmagdalene·
@grabph Grab charged me ₱800 TWICE for a single GrabGift on Feb 18. First link was defective — ‘already redeemed’ error. Second purchase worked. One gift delivered, two payments taken. Support keeps sending me in circles. Transaction IDs: 7HAGNBIG0U3A-A-0 and 7HANLOMG0U3A-A-0. @GrabPH
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Grab Philippines
Grab Philippines@grabph·
@dmagdalene Hi. Sorry to hear about this. For us to assist you further, please send us a report here: help.grab.com/passenger/en-p…. Updates on your report will be provided to you via your email as soon as we have reviewed your report. Thank you.
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☆𝙲𝚎𝙻T ꧂☆
☆𝙲𝚎𝙻T ꧂☆@dmagdalene·
@GrabSG @GrabPH @Grab been nearly a MONTH & support ticket #CAS-100050589975 filed Feb 18 remains UNRESOLVED. I’m customer in the Phil still waiting for refund. It’s unacceptable customer service. I’m escalating this publicly until you take action. Resolve this ASAP #GrabPH
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☆𝙲𝚎𝙻T ꧂☆
☆𝙲𝚎𝙻T ꧂☆@dmagdalene·
@grabph The email was sent to the person I sent the gift to. She said there were no notification where your supposed gift will be sent to. Here’s the app screenshot. 😭
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Grab Philippines
Grab Philippines@grabph·
We are sorry if this case has not been resolved until now, and we want to assure you that we are doing our best to settle this as quickly as possible. According to our relevant department, to successfully redeem your GrabGift, please ensure that you are logged in to the specific Grab account registered with the email address c****yc*******s18@gmail.com. Since the gift was issued directly to that account, it cannot be accessed or redeemed through any other profile. If you are already logged in to that account and still unable to see the gift, please let us know. Your patience and cooperation are highly appreciated!
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☆𝙲𝚎𝙻T ꧂☆
☆𝙲𝚎𝙻T ꧂☆@dmagdalene·
@grabph I followed your instructions exactly. I checked my Grab app Messages → Notifications - NO GrabGift message. Nothing. You claim it was issued — but it is not in my app. I sent you an email that MAY get forgotten again. This has been going on since February 18.
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Grab Philippines
Grab Philippines@grabph·
We sincerely apologize for the inconvenience. We have tapped our dedicated team about CAS-100050589975 regarding your GrabGift concern. We humbly ask to please reply to the team’s email with the screen recording so it can be attached to your case. Rest assured that we will provide an update once we have progressed on your report. Thank you
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Grab Philippines
Grab Philippines@grabph·
We're truly sorry for the long handling time of your report. Rest assured, we have escalated your report regarding your GrabGift concern under case CAS-100050589975 to our dedicated team further to request follow-up and prioritization on this. Please keep an eye on your registered email address for additional updates and advise on this. Thank you!
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☆𝙲𝚎𝙻T ꧂☆
☆𝙲𝚎𝙻T ꧂☆@dmagdalene·
@grabph As of today, this has not been resolved. You sent an email telling me to open my app since you sent me this email. Upon opening my app - there WAS NO NOTIF that a Grabgift can be redeemed. For the record my app is updated. Very disappointing.
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☆𝙲𝚎𝙻T ꧂☆
☆𝙲𝚎𝙻T ꧂☆@dmagdalene·
@grabph Thanks for finally responding. I’ll be monitoring my registered email for updates. I’m expecting a concrete resolution, not just another acknowledgment. Ticket #CAS-100050589975 has been open for 27 days. I trust Grab will close this with an actual refund, not another delay.
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☆𝙲𝚎𝙻T ꧂☆
☆𝙲𝚎𝙻T ꧂☆@dmagdalene·
For those who don’t know — GrabPay is an e-money issuer regulated by @BSPgovph. That means unresolved refund disputes like mine (Ticket #CAS-100050589975) fall under BSP’s jurisdiction. I’ll be filing via their CAMS consumer assistance portal if Grab doesn’t act w/in 48 hours.hrs
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☆𝙲𝚎𝙻T ꧂☆
☆𝙲𝚎𝙻T ꧂☆@dmagdalene·
Update: I will be filing formal complaints with @DTI_Philippines and @BSPgovph if Grab does not respond with a concrete resolution within 48 hours. Ticket #CAS-100050589975 has been open since February 18 with zero action. I have documented everything.
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☆𝙲𝚎𝙻T ꧂☆
☆𝙲𝚎𝙻T ꧂☆@dmagdalene·
@DTI_Philippines I am formally notifying you of this unresolved consumer complaint. Grab has failed to process my legitimate refund (Ticket #CAS-100050589975) since February 18. I am prepared to file a formal complaint if this is not resolved within 48 hours.
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☆𝙲𝚎𝙻T ꧂☆
☆𝙲𝚎𝙻T ꧂☆@dmagdalene·
To be clear — I have contacted Grab support multiple times through the app and email since Feb 18. Every time I follow up, I get automated replies or am told to “wait for an update.” Nearly a month later, still nothing. This is not okay. #CAS-100050589975
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☆𝙲𝚎𝙻T ꧂☆
☆𝙲𝚎𝙻T ꧂☆@dmagdalene·
“I can’t afford much” — Just €5 feeds a hungry child today. “Will it really help?” — Yes. One meal changes everything. “Someone else will donate” — What if everyone thought that? Your €5 matters. Please give: @go-sea/philias-playfest2025-sea?member=858373561079961642" target="_blank" rel="nofollow noopener">streamlabscharity.com/teams/@go-sea/… #Europe #UK #charity #London #USA #NYC #Japan
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