Alim Sayyed

@cromaretail This is iam hearing from last 10 days where is team ??? Give their contact number to me ill co ordinate this is pathetic experience from croma

@truealim We understand your concern and the delay, Alim. Kindly be assured that we are coordinating with the concerned team and will keep you informed with the latest update at the earliest. Thank you for your understanding. - Adi

@helponsitego @onsitegoindia @cromaretail Launch complaint for AC repair under warranty of compressor engineer appointed on 8 june 2-6pm but still not got any contact number nor both customer helpline helping for the same took leave from work for this

@cromaretail So you cant repair my ac????

@truealim Apologize for the delay, Alim. We’ve shared your concern with the team, and they’re actively working on it. Please be assured that we’re on this. We kindly request you to allow us a little more time while we get this resolved. (1/2)

@cromaretail If I complain on national consumer helpline then it will work?? To sort my issue now my elder parents are suffering too much and my infants also @_WiseRoy_ please help

@cromaretail Please give me the concern persons number ill take update and let you know if you dont have recharge in your phone ill help you out for this… or else if you want me to take out outdoor unit and take it back to store then tell me ill do that

@cromaretail Your team is on mars or what?? You cant get updates in weeks time? This the worst customer service experience Iam getting from such a big brand.

@truealim We are currently reviewing the team's latest update regarding your case, Alim. We request your patience and will share an update with you shortly once we receive a response from the team. - Tvik

@cromaretail If this you call priority than what normal complaint mean to you???? Waiting from last week 7 days???

@truealim Your concern is being actively worked on, Alim, and remains a priority for us. Updates will be shared shortly. - Manz

@cromaretail @cromaretail what you all want me to do,,,??

@cromaretail Still nothing

@MumbaiPolice @MahaCyber1 got a msg from this number kindly look into this.

@cromaretail Still you all are understanding my concern???

@truealim We understand you're awaiting action and appreciate your continued patience, Alim. Your concern has been re-escalated, and we're actively following up with the concerned team for the earliest possible resolution. - Kiya

@cromaretail Do you want me to take out outdoor unit and give it to store from where i bought it??? Atleast you all can repair there and give it to me?

@cromaretail @CromaSupport @Croma_Support_

@truealim This continued follow-up and the situation at home is noted, Alim. The concern has been taken up again and is being worked on, and an update will be shared with you at the earliest. - Adi

@cromaretail You all are not having a single technician??? What kind of service setup you have??? Kindly send technician today or refund the amount for compressor i ll have it done by my side

@cromaretail @jaagograhakjago @nch1915 Even after complaining to higher authorities then to my problem is not resolving what kind of service is this i have small kids and elderly in my house and i cant use ac in this hot climate why @cromaretail team not understanding this

@cromaretail Now this is endless effort of complaining i made complaint on sunday today is 5th day of following up @jaagograhakjago @nch1915 ,@cromaretail not even bothering to complete my concern

@cromaretail Is there anyone whom i can contact directly for my compressor repair??? Cant wait anymore @cromaretail

@truealim We understand your frustration, Alim, and want to assure you that your concern has our attention. Our team is actively working to expedite the resolution, and we'll share an update at the earliest. - Sal

@cromaretail In winter my ac will get repaired???? @cromaretail

@cromaretail You all are not able to send a technician for compressor repair or replacement from last 3 days then why you all are selling the product which you can’t maintain the after sales service this is not they way you treat the customer

@truealim We understand your concern and the inconvenience this delay caused, Alim. Please be assured that we are actively following up with the concerned team for an update. We appreciate your patience and will keep you informed on the progress. - Shaw

@cromaretail 3days???? Iam not able to use my ac in this hot climate than what is the use of ac??? @cromaretail not expecting this from ur brand

@truealim We understand your concern regarding the delay in service, Alim. Please be assured that the matter has been shared with the concerned team for immediate follow-up, and we are actively tracking it. We appreciate your patience and will share an update as soon as possible. - Shaw

@cromaretail Now its more than 2 days after complaint. this what after sales service give @cromaretail still not got a single call or any technician came not expected this.

@truealim We understand your concern, Alim. We're still following up with the concerned team and will share an update as soon as we receive one. Thank you for your patience. - Shaw