4thUtility

@LisaWat03478084 @krisztiangabura @Daily_Record I'm really sorry to hear about your experience. We strive to provide excellent service, and it's concerning to hear we missed the mark. Please DM us so we can address this and help resolve any issues you're facing. JK

@krisztiangabura @4thUtilityUK @Daily_Record No customers service full stop worse broadband company gping

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@UploadJess I'm really sorry to hear you're having trouble reaching us! Please send us a direct message with your details, and we'll sort this out for you as soon as possible. JK

@4thUtilityUK trying to cancel installation and haven’t been able to get hold of anyone!

@Poolieboy1Les1 Hi there! Thank you for bringing this to my attention. Please try sending us a direct message again, and if it still doesn't work, let us know so we can assist you further. Thank you! JK

@4thUtilityUK I can't send direct message to you, for some reason it's saying that I can't send direct message to 4thutility.

@4thUtilityUK I wish to cancel my contract as your broadband is to slow. You don't even have the decency to reply to complaints sent. Can you give me an email address for me to email submit my cancellation to. Tried phoning with no luck.

@Raphas_Angel_ Hi there! Thank You for bringing this to our attention. I do apologise, I have spoken to the team and the DM feature should now be available on our X page. JK

@4thUtilityUK I can’t as you haven’t got your DMs switched on, is there anywhere else I can contact you?

@4thUtilityUK are the worst! Not even been 3 months Every few days *reset the router* just to get my internet back 😭

@anguscwlee @jimmya007 @getmintago Hi there, I'm really sorry to hear about your experience. Please DM us your details so we can look into this. JK

@jimmya007 @getmintago So as @4thUtilityUK I just started the 1000mbps plan and I have 90mbps now and was disconnected last night No support I can get.

.@getmintago - Impossible to get through to your support desk, no replies to chats, no replies to voicemails. Nobody answers!?

@laliga_vids Hi there! Sorry for the confusion. Please reach out to us via DM with your details and we can look into this for you. We're here to help! JK

@4thUtilityUK Is there any live chat or customer service email I can contact you guys on? You emailed me asking for more information about my order, but the email is a "noreply".

@cpinto I'm really sorry to hear about the trouble you've been having. Please send us a direct message with your details, and we'll make sure to sort this out for you. JK

@4thUtilityUK been calling for weeks to try and cancel the service but no one picks up the line! there's no email to contact either.

@McArthurV Hi there! I'm sorry to hear about your experience. Could you please DM us your details so we can look into this further? Thank you for bringing it to our attention. JK

@4thUtilityUK - is there a known outage on Glasgow southside? We’re experiencing disruption - nothing on the website and can’t get through on the phone

@jembuddie I'm really sorry for the wait and the inconvenience with your internet. Please DM us your details so we can look into this. JK

@4thUtilityUK been on hold for 25 mins! Anyone answering?? No internet yet again!!

@feritsismanlar @CityFibre I'm sorry to hear about your experience. We want to ensure everything is running smoothly for you. Could you please DM us your details so we can look into this further? Thank you for bringing it to our attention. JK

@CityFibre @4thUtilityUK This not true. My service provider exactly use this words “we are at mercy of City Fiber, we do not have ground engineers, so whatever @CityFibre says we accept as a fact”. So check your records, the emails you send do not show installation but it was done 1 1/2 months ago.

1-Unbelievable incompetence from @CityFibre and @4thUtilityUK Home installation was done 1.5 months ago but issue with fibre distribution box. Sent me email they will investigate my house for suitability. And I have not had internet for two months. Check your records!!! @mesch5

@Bucksnaturetog I'm really sorry to hear about the disruption to your service. Please DM us your details so we can look into this issue. Thank you for your patience. JK

@4thUtilityUK can’t get through to your help desk - MK4 3EF again our fibre broadband has been disconnected by City Fibre when they are adding a new customer to the cabinet. I’ve had no fibre since midday and this isn’t the first time it’s happened. #downderector

@nikki299 I'm really sorry to hear about the outages you've experienced. We understand how frustrating this must be. Please DM us your details so we can assist you further. JK

@4thUtilityUK 3rd outage in 4 days!!! Only been a customer for 2 weeks, terrible service

@4shellyme0 I'm really sorry to hear about your experience. Please send us a direct message with your details so we can sort this out for you as soon as possible. Thank you for your patience. JK

@4thUtilityUK So you have promised me 3 months free on my contract then sent me a bill and have now discontented my service all in the first week of my contract. And now I can’t get thru to you on the phone. Not exactly 5*

@Kikk179 I'm sorry to hear about the trouble with your internet. Please send us a DM with your details, and we'll do our best to help you out!

@4thUtilityUK The past few days my internet has been playing up. I have no paperwork regarding my router, can anyone help?????

@JaxonDouglass @jimmya007 @getmintago Sorry to hear you're having issues. Please DM us with more details so we can help resolve this for you. JK

@jimmya007 @getmintago Jimmy I’m experiencing the very same with the company you’re the CDO of. Quite ironic isn’t it? @4thUtilityUK

@nikhilpshah Sorry to hear you're having trouble accessing some sites. Could you please DM us with more details so we can look into this for you? We're here to help! JK

@4thUtilityUK not able to access a few sites... Via your broadband. One of those is Atlas.. here is the image .. why???? I can access it on my mobile data

@SiFrew @Ofcom We're really sorry for the inconvenience you're experiencing. Please DM us your details so we can assist you further. JK

@Ofcom - @4thUtilityUK do not accept emails & now there is a recorded message when you ring saying technical issues mean they cannot take calls. I have already made a #complaint via their website about my lack of #WiFi service. Resident of #TheBarbican sifrew.com

@March_Hare82 @CityFibre I'm really sorry to hear about your experience. Please DM us so we can address your concerns directly. JK

Do not trust @CityFibre or @4thUtilityUK for anything, they are a bunch of scummy lying arseholes that need eradicating by any means possible

@Fesbaylala Hi there! Moving house can be a big task, but we're here to help make the transition smooth for you. Please send us a DM with your details, and we'll get everything sorted out for you. 😊🏠 JK

@4thUtilityUK please talk to me. I am moving house

@MonsterFXMakeup I'm really sorry to hear about the issues you're experiencing with your connection. Please send us a DM with your account details so we can look into this and help resolve the problem as quickly as possible. JK

@4thUtilityUK why am I not getting the speeds your company has promised me? I pay for your highest speed connection which is supposed to be 900mbps but consistently my speed drops to 15mbps. I'm getting a bit sick of paying for your services when your connection is so unstable!