True Elements

@Sanjiv40551468 @foodpharmer2 @fssaiindia @jagograhakjago Hi there, True Elements operates independently and our pricing decisions are based purely on product quality and value. Our prices are regularly reviewed and competitively positioned, even more so post-GST reforms. If you have specific concern, please DM us, we're happy to help.

After endorsement by self certified @foodpharmer2 price of @trueelements products have shot through roof seriously thinking of old alternatives as this endorsement business seems to be anti consumer @fssaiindia @jagograhakjago

@prajjwalnag @Swiggy Hi there, We would like to kindly clarify that the MRP of the 1.2 kg pack is ₹480. At present, Swiggy is offering the product at ₹446. Please let us know if you require any further assistance.

Dear @Swiggy can you explain me why is price above MRP @trueelements is selling it for 400 and you have listed 446 ? Are you adding some secret ingredient that they forgot ?

@Anarchissist Thank you for bringing this to our attention. We appreciate you highlighting it. The information has been corrected. Thank you for your patience and support.

Watermelon flavored Sunflower seeds 🤨🤨🤨 @trueelements

@Anarchissist @Anarchissist Hi there,Thank you for bringing this to our attention. We appreciate you highlighting it. The information has been corrected.

@SrinivasBellam @purugupta @sreejithmoolayl @letsblinkit @albinder @deepigoyal @SrinivasBellam Hi there, We sincerely apologise for the inconvenience caused. We hope team has reached out to you and issue has been resolved. Please let us know if you need any further assistance.

Dirrty packaging, Date of expiry and manufacturing completely worn off, this is how the @trueelements @purugupta @sreejithmoolayl products are being delivered by @letsblinkit @albinder @deepigoyal

@NilayRoy11 @amazonIN @NilayRoy11 Hi there, Sorry for the inconvenience. We recently started using stickered packaging only for transportation and safe handling. This was not used earlier. Please be assured the product is 100% genuine and original.

@FriendlyBlunt @FriendlyBlunt Hi there, thanks for pointing this out. The correct protein value is 13g per serving. We are aware of the confusion and are getting this clarified across all platforms. Appreciate you bringing it to our notice.

@trueelements So what it is 12g or 13g ?

@tanzo_15 @instamart_it @fssaiindia @SwiggyCares @harshamjty @tanzo_15 Hi there, We are sorry for your experience. This is not the quality we stand for. We follow strict hygiene & quality checks and this incident is highly unusual and concerning us. Please send details at care@true-elements.com or call on 7759979877 so we resolve quickly.

Today I ordered @trueelements via @instamart_it and it was completely contaminated with webs and worms crawling. This is not a minor defect. Refund does not solve the gravity of this @fssaiindia. @SwiggyCares @harshamjty #ConsumerRights #foodsafety

@rajatmohan_04 @tanzo_15 @instamart_it @fssaiindia @SwiggyCares @harshamjty @ndtv @EconomicTimes @timesofindia @rajatmohan_04 Hi there, We understand your concern and regret the worry this has caused. The matter is being taken very seriously and is under investigation. Product safety and customer trust remain our top priority. we are committed to taking all necessary corrective actions.

@tanzo_15 @trueelements @instamart_it @fssaiindia @SwiggyCares @harshamjty This is seriously a breach of quality and trust. I have been consuming @trueelements for a while now but today a promoter has become a detractor and I have to live with this fear of consuming goods which had worms and it can still be fatal. @ndtv @EconomicTimes @timesofindia

@UgAnil @Swiggy Hi @UgAnil, We are really sorry for this experience. We are investigating this on priority with the concerned teams. Please share the details and images with us at care@true-elements.com or call 7759979877 so we can resolve this quickly.

Just ordered True Elements Quinoa from @Swiggy Instamart – shocked to find a new expiry date sticker layered over the old one! Is this tampering to sell near-expiry stock? This is a serious food safety issue. @trueelements @Swiggycar please explain! #FoodSafety

@SunnyZia5 @ImRo45 Hello @SunnyZia5,We are sorry for the inconvenience. Could you please let us know the product or variant you are referring to? We will check and get back to you.

@trueelements @ImRo45 Why the hell you discontinued "dry fruits", variants of hitman and others??

Perfectly fit to settle the score from 2023! 🏆💙 Congrats, Team India! And a special shoutout to you, @ImRo45 what a victory!

@thisisDeepPatel Hey @thisisDeepPatel,We are sorry for the inconvenience. Our team connected with you over a call and has addressed the concern. This case is now closed. Please feel free to reach out if you need any further assistance.

@trueelements no is answering my calls and no one is replying on WhatsApp… fraud happened with me on this order please get back to me now…

@PalazhiM Hi @PalazhiM, We sincerely apologize for the inconvenience caused. This isn’t the level of service we strive to deliver. We hope the issue is now resolved, the order has been delivered and our team has been able to assist you.

@trueelements  am sorry to say True Elements is not keeping  customer care in proper manner. My order no 346500114837 is not handed over to me as per your commitments Shipment is laying with your logistics nearest deliver point since last 72 hours. No delivery yet

@jodhpur_k_jawan @Anuruchi2929 @SwiggyInstamart @SwiggyCares Hi,Hope this is resolved now.

@trueelements @Anuruchi2929 @SwiggyInstamart @SwiggyCares No refund or replacement received yet

Hello @SwiggyInstamart @SwiggyCares received expired product please help

@Sanjiv40551468 @foodpharmer2 Hi @Sanjiv40551468, Thank you for reaching out. Our prices have actually been reduced after the recent GST changes compared to earlier. But if you have noticed any specific product where the price looks higher, please share it with us. We’ll happily check and clarify it for you.

Why are products endorsed by @foodpharmer2 seeing huge hike in MRP? Check @trueelements costing before & after endorsement. Same could be true of other endorsed products? This is just about cereals. Lot of other products are endorsed. This is morally and ethically wrong practice.

@jodhpur_k_jawan @Anuruchi2929 @SwiggyInstamart @SwiggyCares Hi @jodhpur_k_jawan, We are really sorry for the inconvenience caused. Our team has reached out to you and shared the resolution. This should not have happened in the first place, and we have reported the issue to our channel partner to make sure it doesn’t repeat.

@Anuruchi2929 @SwiggyInstamart @SwiggyCares @trueelements Is it your policy to send expired items to customers and not give refunds?

@dishamodi612153 @delhivery @MoHFW_INDIA @fssaiindia Please call us at 7738442817 so we can connect immediately and resolve this for you.

@trueelements @delhivery @MoHFW_INDIA @fssaiindia Contact me through email or you can message me here.

@trueelements @delhivery @MoHFW_INDIA @fssaiindia I've also recorded the complete unboxing video. Rat faeces! What a horrible experience. #trueelements #oats #onlinesho

@MosimKh45221803 We are truly sorry to hear about your experience. This is an extremely rare occurrence and certainly not intentional. Quality and safety are our top priorities; we take this issue very seriously. Our team has reached out to you and assisted with resolution.

@trueelements I opened this box and saw two or three worms crumbling on my cashews first I couldn't believe this can happen but then I had to believe on my eyes. This is totally unacceptable. I am an true elements costumer around Covid time. Inever seen something like this it's just pathetic.

@trueelements i was on trip. Today I arrived on my campus and this is what I see. I need fully refund or my 1kg cashew without worms

@MosimKh45221803 We are truly sorry to hear about your experience. This is an extremely rare occurrence and certainly not intentional. Quality and safety are our top priorities; we take this issue very seriously. Our team has reached out to you and assisted with resolution.