@cromaretail Which order the compliant was for AC remote kit was missing and I have not received that so how can it will be closed and whom you have confirmed what has been delivered @TataCompanies
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Ramdev Hudge
19 posts
@RamdevHudge1605 As per the latest update, Ramdev, we believe the order has been delivered successfully. For now, we are closing the case from our end. Should you need any further assistance, please feel free to reach out to us. - Manz
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It’s such a shame full thing that @CromaSupport teams are hired to disconnect he customer care helpline number from morning they have kept the call on mute and then disconnected 5 times floor supervisor Kiran thakur, executive Mohammad Ansari, floor supervisor Anuja and many more
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@cromaretail It’s more then 190hrs how much active your team is I am glad with such world class Tata customer service thank you @j36451 @Rattan_Tata @TataCompanies for such service
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@RamdevHudge1605 We understand your concern, Ramdev, and would like to assure you that your case is being actively followed up with the concerned team. We appreciate your patience and will provide you with an update as soon as we receive further information. - Adi
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@cromaretail @cromaretail @CromaSupport tum log nahi sudaroge like dogs tail never get straight your team didn’t call me back as per their commitment by floor supervisor Kiran thakur and others and executive Mohammad Ansari something have talked with 3 different Mohammad all of them are same
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@RamdevHudge1605 We understand your concern and the inconvenience caused, Ramdev. Your case is being actively followed up with the concerned team. We appreciate your patience and will share an update with you as soon as possible. - Shaw
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@cromaretail Is this replays are chart boot reply’s or manual reply’s bcoz it’s seems like if some one is dying still Anu will reply we Tata group really and truly appreciate your dying 🤣👍🏻
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@RamdevHudge1605 We truly appreciate your patience and understanding. - Anu (2/2)
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@cromaretail @CromaSupport @TataCompanies Complaint raised on 9 June. Today is 14 June and @CromaSupport still can’t resolve a missing AC remote kit that their own installer confirmed was absent. No accountability, no ownership, just excuses. Embarrassing customer service.
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@cromaretail If you guys are still expected to have patience so let me tell you that your TAT is 24hrs and I have completed 154+ hrs so kindly @TataCompanies you tell me what should I do
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Thank you @cromaretail @CromaSupport for such and outstanding customer service for which I have to raise this
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@scverma44 @cromaretail @cromaretail @CromaSupport @TataCompanies I thought o am the only one who is suffering from ur service but o was wrong he is from 7th and am from 9th with same issue 🤣😂 think before purchase Croma or Tata
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Still no answer
From
Your side @cromaretail
subhASH Verma@scverma44
Dear Croma : note the message from Lenovo …………. You seller is authorised distributors of lenovo….they cen’t help. We understand that you're concerned about the situation with the Chroma store at Infiniti Retail Limited, located at Unit No. 701 & 702, 7th Floor, Kaledonia, Sahar Road, Andheri East, Mumbai, Maharashtra 400069. It seems that this store is not listed as one of the authorized Lenovo resellers on the Lenovo page spr.ly/6014B8vAG6. Because of this, Lenovo won't be able to process refunds and returns for purchases made there. We encourage you to reach out directly to the reseller for assistance with your refunds and returns. If you need any further help, please let us know. We are here for you. -Kate_Lenovo
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@cromaretail I have waited 150+ hrs how much more time you required @TataCompanies kindly tell me
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@cromaretail @Ajay34234217 @cromaretail @CromaSupport @TataCompanies @CromaSupport Since 9th June, I’ve been chasing a resolution for my missing AC remote kitEvery day, I’m asked to wait another 24 hours yet no one from the call center is willing to take responsibility or provide a solution.@consumerforum_
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@Ajay34234217 We understand how important this matter is, Ajaya, and want to assure you that it remains a top priority. Our team is actively engaged in resolving it and is monitoring progress closely to help ensure the earliest possible resolution. (1/2)
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@cromaretail 1.5 ton ac purchased through online 15 days ago. During installed process unit found defective. Return & replacement request generated 13 days ago. Still no result. If AC not used summer time what's is useful. Please help me give me local BO / store number
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@cromaretail Already 144 hrs you and your team has taken how much more time will you required
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@RamdevHudge1605 Apologize for the delay, Ramdev. We’ve shared your concern with the team, and they’re actively working on it. Please be assured that we’re on this. We kindly request you to allow us a little more time while we get this resolved. (1/2)
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@cromaretail What happen @cromaretail @CromaSupport @TataCompanies still not any update no call no anything
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@RamdevHudge1605 Rest assured, our team is working on this and will keep you updated. - Manz (2/2)
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@scverma44 @cromaretail @cromaretail @CromaSupport @TataCompanies I thought o am the only one who is suffering from ur service but o was wrong he is from 7th and am from 9th with same issue 🤣😂 think before purchase Croma or Tata
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@realGangadharS @cromaretail @ConsumersIndian @jagograhakjago Bro it’s only day 2 i am waiting from last 144 hrs and still no resolution @cromaretail @CromaSupport @TataCompanies
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Day 2 of follow-up! No resolution from @cromaretail on SR: 8781446435033. Store is refusing to process an AC upgrade by accepting return of cooler that causes severe headaches within 2 days of buy. Is this Tata's customer care? @Tatamomentum @ConsumersIndian @jagograhakjago
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@cromaretail Already it’s completed 144hrs and your TAT is for 24 hrs what’s takes @TataCompanies and @cromaretail @CromaSupport @Croma_Support_ taking this much of time kindly explain or else consumer form
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@RamdevHudge1605 Hi Ramdev, we'd like to take a closer look at this for you and help connect with the relevant team regarding the missing AC remote kit. Could you please share your contact details and Order ID via DM? Once we have the details, we'll review the case and assist you further. - Kiya twitter.com/messages/compo…
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@cromaretail Wrost customer service from a brand like @TataCompanies
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