Mrs_Fapps!

@AmazonHelp @AmazonUK I don’t know if you’re deliberately trying to wind me up you offer a free months prime refund the money but then cancel my prime so I have to pay again so much for a free month!

@AmazonHelp how can you call yourselves Amazon help when you do not help and you have a customer care team that quite frankly lie and do not care !

@AmazonHelp So @AmazonUK @amazonhelp no one can help me this is absolutely ridiculous and extremely poor service

@fappy150 We're sorry to know you're encountering an error replying to the email message sent by us. We'd recommend trying to respond from a different device if it continues to not send your reply. -Christie

@AmazonUK your customer service is absolutely appalling why do I pay for prime to be consistently lied to by your team about an order arriving and then having to deal with rude manager. Replacement now won’t arrive till end of January and this is supposed to be acceptable

@AmazonHelp Always something I have to do my email address is my email address what would using a different device do!

@AmazonHelp I can’t reply as won’t accept my email address !

@fappy150 Please check the email sent 11/27/2025 at 6:14 am(GMT). You can reply to this email for further assistance. -Gena

@AmazonHelp The one that says you can’t call! 😡

@AmazonHelp That’s the email that I’m referring to gena! 😡

@AmazonHelp Oh yes I have had an update to say they can’t make any calls from Amazon! 😡 why can a simple request not be followed? I’m told to go back through customer care who I have already said have consistently lied to me and patronised me !

@fappy150 We've reached out to them to let them know you'd like a call. They may email you first to get more details. Please keep an eye on your email for next steps. Thanks! -Gena

@AmazonHelp Will that be a call I wish to speak with someone senior about the consistent lies I have been told by customer service?

@fappy150 We've reached out to the team handling this for an update. They'll be in touch shortly! -Gena

@AmazonHelp Well still no call as requested how do I contact someone senior to complain- not through chat function as they are no help at all?

@fappy150 As advised, we are unable to call you from Social Media. Please respond to the email you have received on November 26, 2025 7:48 AM Europe/London for further assistance. - Ben

@AmazonHelp I have responded to say I asked for a call not a generic email !

@AmazonHelp I completed the form and asked for a call Ben

@fappy150 We are unable to call you via social media. If you wish to speak to us via phone, please contact us here: amzn.to/UKContactUS - Ben

@AmazonHelp Shannon asked for a call got generic email not the response I asked for

We're sorry to hear that. If you have a moment, can you submit this information at this link: amzn.to/4rngWRR, so we can take a look? We don't have access to accounts via social media platforms, but want to help. You can copy and paste your post into the form, if you like, for a faster response. Please make sure to include your social media name. -Shannon

@AmazonHelp your customer service team are certainly not very helpful order was due last Sunday not arrived I have been continuously lied to saying it will arrive next day now can only get replacement at end of jan some Christmas present that will be!

@TUIUK still waiting for a genuine response to my complaint rather than the insincere agent that recently rang me !

@TUIUK I asked after travel team how I escalate but received no response!

@fappy150 If you remain unhappy with the outcome you are within your rights to seek third party advice should you wish to do so, if you haven't replied back to them please advise After Travel so they can investigate further. ^Dannii

@TUIUK please tell me how many supposed 4 star hotels are this filthy and when I complain I get no help from your rep and you try to fob me off -I ask how I escalate this and fobbed off again!

@TUIUK @BahiaPrincipe this is what you class as 5 star and TUI class as 4 star I don’t think either of you can count as I don’t think any more than a 2 star! 😡

@TUIUK Danni I have raised a complaint it is your travel team that are fobbing me off - I have more photos if you need them!