PAUL

@AvantiWestCoast hi, I’m trying to book Tkts for 3 people so I want a table. Your system keeps giving me 3 seats in a row and won’t let my change them. If I book can you then swap me to a table on here?

@Ryanair hi, I added some credit to my seat for my flight on Thurs. when I was ordering drinks the attendants couldn’t locate it so it’s unused. How do I get it refunded please?

@TPExpressTrains Just as an FYI

@Paulsforthought Yes if you use the live times feature on our app it will show you how busy each coach is. Please note this is only for Transpennine services. ^JM

@TPExpressTrains hi, obvs my train from Glasgow to Manc to is cancelled. Can I use any trains ans routes to get home? I’m not bothered about diverting anywhere but I need to get home

@TPExpressTrains Final question… is there anyway on app etc I can find what the unreserved carriages will be to save me wandering up the train?

@Paulsforthought You can travel on an earlier service due to the disruption. ^Kim

@TPExpressTrains Will it matter what times we go? I’ll need to set off way earlier to match approx time for getting home

@Paulsforthought You can use your ticket to travel on TransPennine Express services, any LNER, lumo or CrossCountry service, and between Glasgow stations and Edinburgh in both directions on Scotrail services. ^JM

@thetrainline last night I bought 4 tickets on app. The tickets then didn’t appear in my app, it kept timing out, so I had to buy Tkts from machine. The app tickets appeared after I’d go through barrier and there’s a £5 admin charge to refund tickets I couldn’t use

@TPExpressTrains I got on at 9:21 manc picc to Glasgow. The reservations all now came on which has left me sat in someone else’s reserved seat

@Paulsforthought Hi Paul. I'm sorry to hear this happened. Which train are you on? I'll pass this onto our maintenance team to look into. ^Mariel

@TPExpressTrains what’s the point of sear reservations when you switch them on 4 stops into the journey. It’s very difficult to argue with people who’ve sat in an “available” seat and been comfortable there for 30 mins

@TicketmasterCS I get this every time I try to use o2 priority tickets. I’ve signed in and out and my Ticketmaster account is fine. Happens wherever I am wifi or not. What am I meant to do?

@AvantiWestCoast Hi, So there were 6 payments due and 5 made. I don’t know which is missing - do you want all 6 references?

@Paulsforthought Hi Paul. Can you please DM me your email address, postcode and AWC reference and I can take a look for you - Miles twitter.com/messages/compo…

@AvantiWestCoast hi, I had a delay repay approved for 6 tickets. But only 5 have been refunded yesterday. All tickets were the same. Can someone check for me?

@AvantiWestCoast I was doing this: I’ve found out the issue. I thought I could book for 2 people and you’d just take the code for 1 tkt but I have to book separately and then when I’m in the app I can’t find trains with availability anyway. Bit of a faff really

@Paulsforthought Hi there, the code can only be applied to Advance tickets that are booked more than 7 days in advance. Please let me know if you have done this and if it is still not applying the discount- Beth

@AvantiWestCoast hi, I need some help redeeming a code for a free premium journey please. It keeps saying invalid on website and that it’s already used on the app - but it’s copied straight from my rewards account

@_Railcards hi I’m travelling today and I can’t get my railcard to load on my new phone. The photo will not load and when I try the download code it says there’s an error

@AvantiWestCoast I’d only need the seat reservation moving so we’re sat together. Obvs the train might have spare seats anyway

@Paulsforthought Hi Paul, I don't think it is possible to downgrade rewards with Club Avanti, however if you email clubavanti@avantiwestcoast.co.uk they will be able to confirm this for you- Beth

@AvantiWestCoast hi! Quick question… if I have a premium and 1st class tkt from my rewards…. Can you downgrade my 1st class one so my and my friend can travel premium together?

@AvantiWestCoast I was just about to say I’ve found it! Easy query for you anyway :) thanks

@Paulsforthought Hi Paul, there is now an online portal for Club Avanti. When you log in you should be able to see this in your my account on the website 👍 - Mike

@AvantiWestCoast hi! Are there any plans to get the rewards program more online so I can see where I’m up to at all? I got a statement emailed a while ago but I’d rather just be able to check myself

@TheO2 @O2 @virginmedia @ladygaga Well I would have.., but at 11:58 priority decided it hadn’t heard from me in a while and insisted I sign back in - despite being online in app already. Obvs by the time I’d signed in, got my auth code etc it was 12:02 and 43k in a queue. So thanks for that

On @O2 or with @virginmedia? Get Priority Tickets for @ladygaga at 12pm. Join the waiting room now🎟️ ⬇️ priority.o2.co.uk/tickets