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Jack Morris -!-
Jack Morris -!-@nuclearmole·
@O2 are you even trying anymore!?! Just fix something? Anything? Or maybe just reply to a message? Or compensate your customers for your terrible service? Or not send me false messages, lying that you've resolved things? Give me a refund and let me goto (the competent) @EE !
Jack Morris -!- tweet media
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Jack Morris -!-
Jack Morris -!-@nuclearmole·
Can't help but feel like your agents are scared to talk to me because they can see I've been ignored and lied to for months.... Maybe @Ofcom would like to know more about you breaking your customer guarantees, your SLAs for customer contact and your poor quality network.
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Jack Morris -!-
Jack Morris -!-@nuclearmole·
@Ofcom @Ofcom I have raised a complaint as requested @O2 you continue to disappoint - and on the past 2 occasions HAVENT EVEN REPLIED on your chat. I want to be released from my contract. You are NOT providing a reliable service, and are terrible at Customer Experience.
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Jack Morris -!-
Jack Morris -!-@nuclearmole·
@Ofcom @O2 Just tried to call "you could be waiting Over an hour" Is this an actual JOKE? How is your service this bad. Release me from my airtime so I can get my network connection from someone who actually knows how to run a network. Incompetent company. @O2
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Sharon
Sharon@flynnbo25·
@nuclearmole @Ofcom @O2 Never have we ever had a conversation where we could complete it without being cut off several times or unable to hear the details of the call. Are we a 3rd world country @O2???
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Jack Morris -!-
Jack Morris -!-@nuclearmole·
@flynnbo25 @Ofcom @O2 @O2 I have now spoken to one of your lovely advisors. Your advisor was VERY kind and understanding. However - she was unable to help due to your policy and has just given me another escalation. Just let me cancel my airtime and goto (the competent) @EE while I pay for my device!
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Jack Morris -!-
Jack Morris -!-@nuclearmole·
@flynnbo25 @Ofcom @O2 @EE @O2 you are now LYING to me! You've told me that my issue has been resolved to Stop the clock on the complaint I've had running since November - however when I spotted that Nothing Has changed - and opened the network checker. I see this message! DISGUSTING! LET ME LEAVE!
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Jack Morris -!-
Jack Morris -!-@nuclearmole·
@flynnbo25 @Ofcom @O2 @EE @O2 YOUR PHONE LINES ARE LITERALLY PUTTING THE PHONE DOWN ON ME. YOUR WEB CHAT IS "BUSY" AND YOUR SOCIAL MEDIA IS TOO BUSY MAKING STUPID MEMES. WHY WONT YOU SPEAK TO ME @Ofcom please help me I am so sick of O2
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Sharon
Sharon@flynnbo25·
@nuclearmole @Ofcom @O2 @EE Disgraceful @O2 how long do you have to keep your unhappy customers trapped in their contracts when you can't provide the basics, your service is less then woeful. @Ofcom please can you help @nuclearmole surely it's time for you to step in with an unresolved complaint from Nov?
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