Generation Focus

@Intuit @aaronkingcto #Quickbooks support has been giving me the runaround for weeks. I suggest filing a complaint with the FDIC. That is what I am doing. @QuickBooks

@aaronkingcto Thanks for sharing that case number. I'm taking a look into this for you now. To continue working, it may be beneficial to meet in PM instead. This way, we don't have to worry about character limits and I may need to gather some additional info. ^Caitlyn twitter.com/messages/compo…

Well @Intuit and @QuickBooks you are exemplifying how to get it WRONG when it comes to customer support. Rude representatives who are not well trained on common issues. Very bad.

@angmen2002 @QuickBooks Same issue here.

@QuickBooks is the worst business product for small businesses IMO, especially retail. Our experience - little to no real support, not friendly system and multi-user integration. They lie to get you to upgrade, then tell you what they promised would be available, actually isn't.

@scottmessinger @GustoHQ @scottmessinger For us it got better.

@GenerationFocus @GustoHQ Did Gusto get better or did you all switch to a new provider? We're thinking about switching to Rippling.

I enjoy @GustoHQ for payroll but the experience of transferring our insurance benefits to them has been comically bad.

@nmcrooks @TheBlock__ Nice view from the office!

First day on the new job @TheBlock__ // #excited

You can feel it when a company actually loves it's customers. Even when things go wrong, we trust them to make it right. You can also feel it when a company is simply going through the motions, and does not care about you at all. The experience can be "right" and yet so wrong.

@scottmessinger @GustoHQ We are giving them one more chance to make it right. If the service doesnt improve dramatically, we will switch to a new provider later this year.

@GenerationFocus @GustoHQ Thanks! So, sounds like you all wouldn't do it again?

@CatherineTingey @GustoHQ @CatherineTingey Who did you switch to? I will switch as well if my issues is not resolved soon. Gusto (which used to be great) has been a nightmare for us lately.

@GustoHQ Your tax ‘specialist’ reached out, then disappeared again. Seems to be a pattern here. In the meantime your competitor is eating you guys for lunch.

@GustoHQ I’ve been waiting over 70 days for a response to a now missing support ticket. Your robotic, overseas customer ‘service’ is losing a customer.

@DLoBoston @GustoHQ Same here.

On what planet is no update to multiple customer support pleas since Jan 4th, of 2022 reasonable customer service? I'm so pissed at @GustoHQ . What on earth did we pay for?!?! Today, 5 months later, cs on the phone says "we'll try to call you back, but can't tell you when."

@GustoHQ @sbecker @GustoHQ Can you please escalate my issue as well? Your support (which used to be amazing, I agree with Scott) is broken. I've been waiting over 1m on an unresolved ticket.

@sbecker Hi Scott — we're sorry to hear that you've been dissatisfied with our service. We want to make sure that we fully address all your concerns and resolve your issues. We've escalated your case to a specialist who will be reaching out to learn more about your experience and assist.

@GustoHQ Your support used to be amazing. Lately it seems broken. Are you aware? I have to continually chase issues. Current one going on 20 days, zero follow up after call/chat despite being told someone will get back to me. Called in again today. Assured I will get emails. 🤞

@GRRMspeaking I wonder why so many women were attracted to him? Was there more to his appeal than power and wealth or was it just that? He seems terribly awful and unattractive yet so many women, including powerful ones, were interested. I dont get it. Would love to know more.

#TargaryenThursday Aegon IV Targaryen, known as Aegon the Unworthy was generally considered to be one of the worst kings in the history of Westeros, so much as to be dubbed "Aegon the Unworthy" in the face of his excess and misrule.

@FreshBooksOps We are currently unable to download invoice PDFs . Pls fix!

Excited to hear from the founders of @Wildkale_com & NoDegree at our next #1MillionCups meeting Join Jan 20 @ 8:30am ET to connect with like-minded people: bit.ly/1MCNYCJan20 See you there @shaneSnipes @yingznyc @SeemaShahNYC @zviaschoenberg @mayamhatre @GenerationFocus

A research team is looking for Amazon Sellers in the US & UK to participate in a paid research interview, $175 for 90 mins. For more info contact info@generationfocus.com or apply here: airtable.com/shrSzYwAKA2Sn3… #AmazonSeller #ecommercebusiness Pls Share! @Katykicker

Join @1MCNYC virtually this Wednesday to connect with NYC business owners and entrepreneurs! 🗓️ October 21 🕗 8:30am ET 💻 On Zoom Register here: bit.ly/1MCNYCOct21 See you Wednesday☕ @shaneSnipes @yingznyc @zviaschoenberg @mayamhatre @GenerationFocus @SeemaShahNYC

[status] Investigating: Airtable is currently experiencing downtime. Our engineers are actively investigating the issue, and we’ll have more updates as soon as possible. stspg.io/pw05rcjxv3pw?u…

Me too!

@airtablestatus Please fix soon and pls do better at preventing this from happening.

We are currently investigating reports of instability. Our apologies for any inconvenience you may be experiencing, and more updates soon!

@StudySniper Yes, we do lots of remote studies.

@GenerationFocus do you run remote studies or any consumer level research?

@GithiriGeorge Sure, for this one they are looking for people who work with large databases, but another study with other criteria might come up soon...doing a lot in this space.

@GenerationFocus Alright,if you dont mind,how are you determining if someone match the role...the form is a short and it's not gathering much about me..like cv,portifolio and the like.

Looking for software developers who use #MongoDB to participate in paid research interview ($200). More info here: airtable.com/shrw4WjK7Qoblp… #javascript #css