Optimum Help

@timbooooo0 @optimum Hi there. I understand the frustration with service issues. Please DM us here: twitter.com/messages/compo… and we can take a look for you. ^David

@MaskedSanity @WWE @espn @optimum Hi there. I will make sure your feedback is provided to our programming team. If you have any questions or further feedback for us, please DM us here: twitter.com/messages/compo… and we can take a look for you. ^David

So, it looks like the @WWE Hall of Fame ceremony will be on @ESPN Unlimited. It's one of my favorite things to watch every year. But, since ESPN and @Optimum have yet to come to an agreement, I won't be seeing it this year. I thought this would have been sorted out by now.

@liretroimports Hi there. We are here for you and happy to address any additional concerns you’re having. Please private message us with the phone number associated with the account and service address so we can best assist you. Thank you. ^Luthfi

Finally getting Verizon today. Bye @OptimumHelp, you guys absolutely suck and I hope everyone switches away from you.

@DougZacker Hi there. We are here for you and happy to address any concerns you’re having. Please private message us with the phone number associated with the account and service address so we can best assist you. Thank you. ^Luthfi

@optimum has completely gone nuts. They are giving me a 10 hour window for a tech to show up. They are not even pretending anymore. They used to give a 4 hour window then show up 6 hours late. Not sure if this 10 hour window is an improvement.

@timbooooo0 @optimum Hello. We'll be happy to assist you with your Optimum service issues. Feel free to send a DM and include your name, phone number and service address. ^Randy

Day 3 of the @optimum WiFi shit storm. Seriously sick of this fucking company.

@dcroy3 Hi there. We’re sorry to see you’re considering leaving. We’d like to help with any service issues you’re experiencing. Please send us a DM with more details so we can assist you right away. ^Juan

@optimum you are no longer the only provider in my neighborhood you can make it as hard as possible which is indicative of the 12 years i was your customer but i’m going to cancel no matter how long you make this call take

@JBatoom Hi there. I totally understand the frustration. I'll be happy to assist you here with your service. Please DM us with your complete home address so we can assist you right away. ^Juan

@OptimumHelp @freetruthlatina 2 days of no internet from these clowns

@OptimumHelp wasted 4 hours trying to repair fiber tech is CLUELESS!!! Tech no support NO HELP. OPTIMUM DISGRACE

@Balla3814943834 @optimum Hey there. Let us quickly check that out here together. When you can, please send me a direct message with your name, full address, and best contact number for help. ^Don

@OptimumHelp @optimum Internet isn’t working can someone dm me

Centuries of waiting led him back to her. DRACULA is now available On Demand! Learn more at optimum.com/tv

@SJTorresrealtor Hey there. Let us quickly check that out here together. When you can, please send me a direct message with your name, full address, and best contact number for help. ^Don

@OptimumHelp paying alot for internet just to have issues. I havent been able to connect my laptop in weeks finally customer support got it to work, the next couple days I had no internet at all on any device. Fixed yesterday by customer support just to not work again today.

@Elchingarito1 @optimum Hey there. Thank you for letting us know. Please send us a private message with your name and address so we can reach out to the technician. ^Don

@optimum I just had a service technician come fix my cable / internet. How do I get a hold of him? He left his long drill bit lol

@ChrisChackny @optimum Hey there. If you need any support, we are here to help! You can send us a DM with your full name, street address, telephone number, and account number at any time. ^Don

Awful customer service and zero concern about customer satisfaction @optimum

@letsquotexmen Hi there. We are here for you and happy to address any concerns you’re having. Please private message us with the phone number associated with the account and service address so we can best assist you. Thank you. ^Luthfi

@optimum Why isn’t the current season of @Outlander_STARZ Not avb on @STARZ on demand via optimum ? I pay for subscription

@tregan01 @optimum Hi there. We are here for you and happy to address any concerns you’re having. Please private message us with the phone number associated with the account and service address so we can best assist you. Thank you. ^Luthfi

@optimum I’ve been a (mobile) customer since it was available to employees, but you still have a lot to learn notateslaapp.com/news/3931/us-m…

@gangstaGURRY Hello! We understand service outages are frustrating. We're here to help. Please don't hesitate to DM us if you need further assistance. Thanks! ^Tish

now miss @OptimumHelp why y’all done had my internet out ALL DAY LONG???????

@cogNATEive Hey there. Let us quickly check that out here together. When you can, please send me a direct message with your name, full address, and best contact number for help. ^Don

@OptimumHelp what’s the email address to send a charge dispute to? I spoke with someone on the phone who gave me a something @ finance.optimum.com address but I couldn’t hear the first part

@bevrussell @FCC Hey there. Let us quickly check that out here together. When you can, please send me a direct message with your name, full address, and best contact number for help. ^Don

Trying to cancel service with @OptimumHelp and getting nowhere quickly. Still on hold 33 minutes into the call-have gone through all the steps and waiting on an “account manager” for exactly 10 minutes. @FCC complaint to follow.

@cavaphoto @nycgov Hey there. Let us quickly check that out here together. When you can, please send me a direct message with your name, full address, and best contact number for help. ^Don

For the last 39 minutes been telling @OptimumHelp to cancel... they keep me on the phone and they won't. still waiting. still asking to cancel. Isn't this #illegal to make so hard or #impossible to #cancel ? I will post screenshot once it's finished able #311 #ridiculous @nycgov

@DenverSmith1964 Hey, Denver! We take your experience very seriously and we are sorry to see you go. If there is anything Optimum-related you would like us to address, please feel free to send us a quick private message with your account info. ^Andre

@optimum I will never return to Optimum. Everything is geared towards profit and little towards customer service. After dealing with the local store, offshore cust support and executive customer relations, it is clear that this mentality is woven throughout the entire organization.

Out with your old connection, in with Optimum's Famously Fast Fiber Internet!

@eric_newyork @AlticeUSA Good morning. I'm sorry to hear that there's an issue with your former account. Please don't hesitate to resume our previous conversation via DM. Thanks! ^Tish

@OptimumHelp @AlticeUSA optimum is still sending me a bill for an account I never opened and I closed at $0 balance. I’m a 20 year customer and they’re trying to steal from me. No one ever calls me back to fix the issue. #poorcustomerservice even I posted 2 months ago

@OptimumHelp @optimum @AlticeUSA #optimum this is the worst company filled with liars. I was promised a 3 year monthly amount guaranteed by the retention center. I just got a bill that was $175 more than I’m supposed to pay. And terrible customer service