Rob Armstrong

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Rob Armstrong

Rob Armstrong

@HigherEdRob

Founder of @NeonCaffeine_ . Championing accessible social media content . #HigherEd professional . MCIPR @CIPR_UK .

United Kingdom Beigetreten Mart 2012
914 Folgt900 Follower
Rob Armstrong
Rob Armstrong@HigherEdRob·
Hey @EtihadHelp I wonder if you are going to ignore my attempts to contact you today or not after you failed to reply last week. My rescheduled flight has been rescheduled again! Why even bother offering it as an option to then take it away. How do I get assistance?
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Rob Armstrong
Rob Armstrong@HigherEdRob·
@EtihadHelp have you disabled the ability to change flights in the manage booking section of the website and app? I'm trying to check options to change my ticket and it won't work.
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Etihad Help
Etihad Help@EtihadHelp·
@Eng_Gmaera Hi Gmaera. Please reach us via direct messages to look into this further for you. *Enzo
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Prathit
Prathit@Prathit07·
Hey @etihad What is your Indian customer care number? The number on Google says it’s not operational - +91-1800-123-3901
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Rob Armstrong
Rob Armstrong@HigherEdRob·
Reported 15 impersonation accounts that have tried to scam me while attempting to get help from @etihad @EtihadHelp today yet can I get the actual airline to respond? I know you're busy but try replying to people in the order they messaged please!
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Rob Armstrong
Rob Armstrong@HigherEdRob·
@EtihadHelp @andrea_ap96 What's the secret to getting a reply? I asked for help 7 hours ago yet people who message less than 30 mins ago are getting replies! x.com/i/status/20297…
Rob Armstrong@HigherEdRob

@EtihadHelp @etihad I have booking from BKK to LHR 11/03 but don't have to rush back. I've waited 3hrs on chat but no progress. Maybe you can help to clarify these points (and consider better FAQs online). 1. Does the free of charge change include difference in ticket price? 1/2

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Etihad Help
Etihad Help@EtihadHelp·
Hi Andrea, thanks for connecting with us. Following the recent update and the resumption of select flights if you booked on/before 28 February to travel up to 21 March you may choose to rebook or refund for free. We will continue to monitor the situation and update our website with the latest updates. Should you wish to cancel your reservation for 22 March at this time, the applicable terms and conditions will apply. Thank you for your understanding. *Vio
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Andrea
Andrea@andrea_ap96·
Hi @etihad @EtihadHelp, we have a flight on the 22nd of March from Barcelona to Kuala Lumpur via Abu Dhabi. Everything is not clear and would like to claim a refund on our tickets. Can you help?
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Rob Armstrong
Rob Armstrong@HigherEdRob·
It appears the trick to getting a quick response from @EtihadHelp is to post personal ticket data. Those tweets get responses far quicker than general questions. No sense of any logical order to replying to customers. I get you're busy but 6hrs vs. a few minutes doesn't seem fair
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Rob Armstrong
Rob Armstrong@HigherEdRob·
@EtihadHelp can you come back to me on this please? Not sure if you received it the first time as you're definitely replying to more recent posts 🤔
Rob Armstrong@HigherEdRob

@EtihadHelp @etihad I have booking from BKK to LHR 11/03 but don't have to rush back. I've waited 3hrs on chat but no progress. Maybe you can help to clarify these points (and consider better FAQs online). 1. Does the free of charge change include difference in ticket price? 1/2

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Rob Armstrong
Rob Armstrong@HigherEdRob·
2. What method of communication will you use to contact us to discuss our flights? You say to keep them updated but is it email or telephone? A lot of travellers will have UK roaming off due to high costs of this functionality so we'd not receive phone calls from you. 2/2
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Rob Armstrong
Rob Armstrong@HigherEdRob·
@EtihadHelp @etihad I have booking from BKK to LHR 11/03 but don't have to rush back. I've waited 3hrs on chat but no progress. Maybe you can help to clarify these points (and consider better FAQs online). 1. Does the free of charge change include difference in ticket price? 1/2
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Rob Armstrong
Rob Armstrong@HigherEdRob·
@EmmEDavies Not even possible to use another provider on our route if you look at the stations we're talking about.
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Emma Davies
Emma Davies@EmmEDavies·
@tfwrail @HigherEdRob @LSRPlaid Take @GWRHelp next time, @tfwrail are truly the worst rail company. It’s am embarrassment to the Welsh people. Normally 2 carriages of people squashed together because they refuse to add another carriage for our comfort.
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Rob Armstrong
Rob Armstrong@HigherEdRob·
Sub-zero temps (nearly) on two trains from Shrewsbury to Barmouth tonight (first taken out of service at Mach). Can see breath! Thanks @tfwrail for the 3rd world condition of the service. Not far off resorting to making a camp fire + toasting marshmallows to keep warm @LSRPlaid
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Rob Armstrong
Rob Armstrong@HigherEdRob·
@tfwrail @LSRPlaid Feel free to share this with them, temp at Barmouth (front carriage of the replacement train) after the journey from MCN 🥶
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Rob Armstrong
Rob Armstrong@HigherEdRob·
@tfwrail @LSRPlaid 17:29 service from SHR, then made to wait at MCN while they switched the faulty train out. Someone could have at least warmed up the replacement instead of letting us travel in temps below 10 degrees. Feel sorry for your staff too! 🥶
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Rob Armstrong
Rob Armstrong@HigherEdRob·
@tfwrail when will you be sharing updates on trains running from BHM to BRM for tomorrow? Just wondering if I need to plan an extra night away if an operational decision won't come until later today. I'm connecting in BHM from elsewhere. 🤔
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Rob Armstrong
Rob Armstrong@HigherEdRob·
@nsandihelp are there any known issues with the 'pay by bank' option on your website today? The page fails to load when attempting to buy more premium bonds. Looks like you use Ecospend as your provider and their website doesn't load properly either 🤔
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Rob Armstrong
Rob Armstrong@HigherEdRob·
@CrossCountryUK Why are you not using alt text on your social media posts? You're excluding visually impaired users through this practice.
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Rob Armstrong
Rob Armstrong@HigherEdRob·
This is still dragging on and it is disappointing that as leader of the council you have not made any effort to reach out @NiaJeffreys
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Rob Armstrong
Rob Armstrong@HigherEdRob·
Hi @CyngorGwynedd on the 8 Sep a waste lorry caused £2k+ damage to the entrance to our property. Despite providing evidence, logging a ticket online, etc. we're now being ignored. This is unacceptable and it's no way to treat residents. @NiaJeffreys @Plaid_Gwynedd @LSRPlaid
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Rob Armstrong
Rob Armstrong@HigherEdRob·
@RoyalMailHelp any update on when the tracking page will be fixed? It's been saying 'internal server error' for a few hours. I see others are reporting the same, so please no automated bot reply asking for name, address, etc. Not needed to answer this question 😂
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Rob Armstrong
Rob Armstrong@HigherEdRob·
@googlephotos I think you've missed the point, I don't need troubleshooting help. I can't find any of the useful features the photo app had because of the awful new version of the app. Where is the feature that used to be linked to this icon on the bottom left of an image on a Pixel?
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Rob Armstrong
Rob Armstrong@HigherEdRob·
@googlephotos I know you say you're rolling out a fix for the shambles that's the latest app update, but who decided it was a good idea to let the changes go out? Why did you remove the AI editing feature (bottom left button on Pixel). Whole app is useless now. Just roll it back
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Entdecken

@EtihadHelp @Eng_Gmaera @etihad @andrea_ap96 @EmmEDavies @tfwrail @LSRPlaid @GWRHelp