Ask Synchrony

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@MaraleighLewan1 We’re here to help. Please DM us with more details so we can work on a solution together. ~AJ

@AskSynchrony I have been told by variety of people at synchrony/CareCredit that there’s nothing they can do. They are completely in flexible, so how would I know there will be a different outcome? I will reach out if I won’t keep hitting being told nothing will be done for Goodwill gesture

CareCredit @CareCredit @Synchrony I am a loyal customer hit with $300+ interest on a $250 balance during a family crisis and as am unexpected POA. Your standard support refuses to help with this medical hardship. Can an executive specialist please assist?

@AndyPacult Andy, we know this can be frustrating. Please send us a DM if you'd like to discuss this further. ~NIO

@CBSSportsGolazo @Nicocantor1 Millions of Americans experience credit account closures due to inactivity? Synchrony Bank, which issues Lowe's Card, regularly closes accounts after extended periods without a purchase ?

"Leo Messi's goal against Mexico... That was the most celebrated goal by Argentina." @Nicocantor1 sees some parallels between the Spain 2026 and Argentina 2022 World Cup squads 👀

@MaraleighLewan1 Maraleigh, we know this can be frustrating. Please send us a DM if you'd like to discuss this further. ~NIO

20 year CareCredit customer. While caring for my mother w/Parkinson’s, 1 missed promo payoff deadline=$361 in retro interest with less than $280 left. Asked for a goodwill review & filed a CFPB complaint but was denied. I don’t understand why there was no grace. @ConsumerReports

@Syndlou1 We’re here to help. Please DM us with more details, so we can work on a solution together. ~AJ

@CareCredit why are your agents refusing to provide the feedback forms ?

@SuttonRashmi We’re happy to help! Please DM us – just be sure not to include any sensitive account details in public comments. ~NIO

@synchrony I never received notice of the end of my promotional deferred payment period because my account was on auto pay. I am having trouble reaching someone on the phone. Can I please get some assistance?

@ProfileLaunch Hi there, we regret to hear this. We’d love to help – please send us a DM, so we can take a closer look. -MR

You want to do a prostate exam for $150 purchase on a card I use all the time because @synchrony doesn't think the charge looks correct. Lol. Synchrony can jump in before PayPal even gets to look at it like little bro Style. PayPal caters to low IQ, low balance now.

What the hell happened to @PayPal? They are doing a 0% interest on $150 purchases. I swapped all my Ai and API credits. Denying charges shutting down my company CRM because of it and now to use the card I need to do a video thing and send them my ID. Nope. Mastercard it is.

@gbmondo To best assist you, can we verify the type of account you have with us? ~AJ

@AskSynchrony What’s a phone number where I can actually talk to someone who will answer the phone in a reasonable time?

@AskSynchrony you guys should be ashamed how long you make people wait on the phone. What an embarrassment.

@ohmakeda Hi there, we’re sorry to hear this. We’d love to help – please send us a DM so we can take a closer look. -DK

finally paid down my credit card to 30% & the bank lowered the limit to BELOW the balance, erasing 6 months of hard work

@rolanberrypie Hi there, we’re sorry to hear this. We’d love to help – please send us a DM so we can take a closer look. -DK

@Jay_JayWarner @ohmakeda It does. People on myFICO forums and reddit have similar stories about banks "balance chasing". Among credit card reward hobbyists who throw around acronyms like "SL" starting line "CLD" credit limit decrease "AA" adverse action "PUJ"... many know Synchrony is infamous for CLDs.

@denniswinnus Hi there, we’re sorry to hear this. We’d love to help – please send us a DM, so we can take a closer look. -DK

It actually not the worst. Not when Synchrony bank exists to match their shittiness. It's like another branch of shittier credit lenders way worse than them tho.

@MariposaGurrl Hi Nadine, we’re sorry to hear this. We’d love to help – please send us a DM so we can take a closer look. -SP

I would like @PayPal and @SynchronyBank to explain why they are holding my paypal world master card payments hostage for more than 2 weeks! I make a payment and it is not posted to my account, not reflected in my available credit! What gives???

@MariposaGurrl Nadine, we know this can be frustrating. Please send us a DM if you'd like to discuss this further. -SP

@PayPal Please explain why Synchrony bank is holding my money hostage for more than 2 weeks! I pay my bill and they do not post it to my account. Instead, they hold it for review.

@thomp7904 We’re here to help, Derek. Please DM us with more details, so we can work on a solution together. -MR

@CareCredit Shameful customer service. Been on hold for over an hour to dispute an interest charge. Requesting a call back.

@fastcash9717 Hi there. Please send us a direct message with additional information so we can review this. ~AJ

CareCredit: 26.99% APR if you miss the window. Paytient: 0% interest. One is a credit product designed to profit from medical emergencies. The other is an employer benefit designed to eliminate them. Big difference. paytientsapp.com #Paytient #CareCredit #MedicalDebt

@EltharH We’re here to help. Please DM us with more details, so we can work on a solution together. ~AJ

@codeofvets @PayPal I hate PayPal! They are operated by Synchrony now and they are PRICKS!

ATTENTION @PayPal why did you permanently remove/ban @codeofvets from helping veterans. Your app is the most efficient way to raise and send funds for a social media veteran nonprofit!!!!

@WokenMyers02 Hi there, we’re sorry to hear this. We’d love to help – please send us a DM, so we can take a closer look. ~TK

@CareCredit how tf you expect me to pay off something if ur asses just randomly take a $200 Interest fee out of nowhere

@LuckyGhost0 Hi there, to assist you further, please send us a direct message. ~NIO

@raysfan50 Hello Richard, thanks for reaching out. We regret to hear of your experience. We would be happy to speak with you regarding any issues or concerns you may have. If you would like to speak with us, please send us a private message. Thank you! -MC

@synchrony It should be easier to change the email and phone number on an account that is many years old. #Redtape

@DinaMargelovich We understand this can be frustrating, Dina. Send us a DM, so we can get more details and see how we can help. ~TK

@AskSynchrony @AskSynchrony I've been DMing, calling, emailing your CEO, EVP, VP of Complaints, & Board of Directors for 9 months. A DM is not a solution. You sent 2 letters dated April 13th & April 15th with balances of $4,821.63 and $9,162.82. Pick a number. This is fraud & I want resolution

@SynchronyBank @PayPal you sent me two letters dated one day apart with different amounts. Pick a number. This isn't a discrepancy — it's fraud. Get your act together. I need a response NOW. #SynchronyBank #PayPal #ConsumerFraud