K B Shiv Kumar

@AmazonHelp Escalation Matrix. Make it public. You don't need my account.

@KBShivKumar We understand your disappointment. Please note, we are unable to access your account details here as this is a social platform. We request you to kindly check for the email with subject line as "Your Inquiry" and reply to it for further assistance. -Nikhat

@amazonIN delays an item for a month. Sends delayed intimations. Doesn't deliver. Marks as Delivered. Refuses refund. Chat support is so buggy 6 agents transferred in 15m all repeating same questions. Agents leave the chat even before 2m when you're typing. World class service!

@AmazonHelp Forget the resolution. I'll raise it to the consumer forum. Just tell me the Escalation Matrix. Your silence on this matter is visible publicly.

@KBShivKumar We get your upset. We request you to kindly check for the email with subject line as "Your Inquiry" and reply to it for further assistance. -Nikhat

@AmazonHelp Receiving payment without delivering is an activity of fraud. There is no time bound restriction to raise this. Will take it up as a dispute with my card provider and consumer forum. Again. Main question. Escalation Matrix? You are restricted from providing. Isn't it.

@KBShivKumar As you have already shared your details with our team you should have received a response from our team. Please check the inbox/spam/junk folder of your registered e-mail ID for an e-mail from our team. You can also find it here : amzn.to/2nCyLLP -Nikhat

@AmazonHelp No proof of Delivery. Back dated delivery date manipulation. No refund. Obviously time window will be closed when you have back dated delivery. No escalation matrix. What is the escalation matrix.

@KBShivKumar @KBShivKumar We get your concern. If the details are shared, a correspondence will be sent within a maximum of 6-12 hours. Alternatively, you may check for the same here: amzn.to/2DRIjR7. -Mohsin

@AmazonHelp Sent. I still haven't got the Escalation Matrix

@KBShivKumar @KBShivKumar We'd like to check this. Kindly share your details here:amzn.to/48d7Xeb and we'll get back to you within 6-12 hours. -Venu

@AmazonHelp This is what it opens to. As usual a useless canned link. I've an idea. Let this Twitter thread be a good case study of how Amazon service escalation works. What is the Escalation Matrix? Please make it public.

@KBShivKumar Kindly reach out to our team here for further assistance amzn.to/4vCOsFQ Please be informed that the link mentioned will stay active for 1 hour. -Venu

@AmazonHelp Link opened to customer service section. I've already escalated there. So infinite loop. Interesting. So many things in learning about customer service. Thank you. @amazonIN

@KBShivKumar We've checked and can see that everything is working fine from our end. Request you to try clearing the cache/cookies and reinstalling the app. -Venu

@AmazonHelp I don't have laptop with me. When I do it in the evening you'll say link expired. I dare you to openly mention Amazon escalation policy if you have any. Don't give me a canned useless response. Does Amazon even have one. Mention it here for public.

@KBShivKumar We are sorry for the inconvenience caused with our services. We'd like to take a closer look into it, kindly drop in your details here : amzn.to/3QxOoXT and submit it. Once you've submitted your details, our team will email you within 6-12 hours. - Manol

@AmazonHelp @amazonIN Using it through mobile only

@KBShivKumar @amazonIN @KBShivKumar Request you to access the link using the web browser through laptop/desktop/any other browser from your mobile and connect with our team for further assistance in this regard. -Venu

@AmazonHelp @amazonIN Another bug. Do you have anything that works in your grievance redressal module? I keep entering the email and it keeps showing me the same prompt. Awesome.

@KBShivKumar @amazonIN @KBShivKumar Kindly reach out to our team here for further assistance amzn.to/4dXIKs2 Please be informed that the link mentioned will stay active for 1 hour. -Venu

I’ll be at NVIDIA GTC 2026 this year. If you’re at GTC too, catch me there, would love to connect and talk all things AI and compute. Booth no - 1035 #NvidiaGTC #ArtificialIntelligence #Compute #Innovation #Yotta @YottaInfra

We don’t fall for hype. We fall for AI that scales on sovereign infrastructure 🇮🇳 This #ValentinesDay, we’re celebrating the perfect match — AI + Indian infrastructure at national scale. Meet us at India AI Impact Summit 2026 Hall 2 | Booth 2.5A | Bharat Mandapam #Yotta

@Matt_Pinner 511108

99% will fail this… Are you the 1%?

@Raguachar @TopDriverIndia Thanks for the offer. Looking at the video... No, thanks.

@Raguachar @TopDriverIndia Good observation. "Practice what you preach" = 0

4 wheelers- please don't overtake from left side on single lane roadways. It's against the rules & dangerous. Please keep ego aside, follow speed limits & vehicle in front. Good driving does not mean constant overtaking... Good driving means everybody reaches home safely. 🙏 #RoadSafety

Well done @indSupremeCourt! Much needed action on stray dogs. Don't get cowed down by protesters. Long needed judgement! #SupremeCourt #straydogsmenace #straydogsfreeindia

@ThePlacardGuy As a South Indian born and brought up in Delhi. All I can say is Delhi rocks. It is truly Cosmopolitan. Probably the most Cosmopolitan city in the whole country.

I’m once again saying, Come to Delhi, and don’t speak in Hindi if you don’t know/want, speak in English or sign language or whatever convenient. Nobody will be rude to you for not talking in Hindi. And certainly nobody would tell you that you came to delhi to beg. We know if you came to delhi for work, it’s because delhi people were not skilled enough for that task, that’s why someone who knew the job better than a Delhiite got that job/started that business. No hate for not speaking in Hindi, you’re all welcome! And it’s not just Delhi who is giving you job/bread/money, it’s both ways, you’re giving employment to Delhiites too, the cabbies, sabzi walas, delivery boys, your house’s owner, everyone is earning their living because of you. So, we’re thankful that you choose Delhi as your destination. Enjoy your time here! Cheers.