Ofcom

@SrednaRapmil Hi Sredna, we use the complaints that we receive to contribute to our monitoring of the communications industry. If you wish to provide us with further information, please complete our quick online form: ofcomlive.my.salesforce-sites.com/formentry/Site…

@tescomobile Absolutely appalling customer service from @tescomobile . You made a mistake porting my wife's new Tesco number and have deleted mine, leaving us both without telephones. Your customer service team have told me that this won't be fixed for 30 days. @Ofcom

@bal2801 Hi there, service providers must provide a priority fault repair service to any of their customers who have a genuine need for an urgent repair. If you can provide us with further details via our webform, we can look to assist: ofcomlive.my.salesforce-sites.com/formentry/Site…

@SkyHelpTeam @MartinSLewis @Ofcom My parents (75+) have been left without their 40yr landline for weeks after a transfer. One is a recovering stroke patient. This is a medical safety risk and a breach of duty of care. No resolution despite weeks of waiting. Please help immediatel

@MBanbeno23913 Hi there, if you wish to let us know what's happened, you can submit a complaint to us using our webform here: ofcomlive.my.salesforce-sites.com/formentry/Site…

@LycaMobileUK I have been unfairly charged after reporting my SIM lost (Ref: 108695406). Despite my complaints, you are now threatening me with debt collection for your own system failure. This is unacceptable. Fix this immediately or I will escalate to @Ofcom Musabanbeno@

@KatherineLocke3 Hi Katherine, if you wish to provide the details of what's happened, please find our online complaint form here: ofcomlive.my.salesforce-sites.com/formentry/Site…

@VodafoneUK How am I being charged £300+ to cancel a service you never activated? You had my PAC code and still failed to migrate my number. This is a serious customer service failure @Ofcom needs to be aware of this.”

@dhavalparmar613 Hi Dhaval, we use the complaints that we receive to contribute to our monitoring of the communications industry. If you wish to provide us with further information, please complete our quick online form: ofcomlive.my.salesforce-sites.com/formentry/Site…

Now my Vodafone SIM is dead, and I'm stuck with a massive bill I didn't authorize. It’s been 15 days, the store is ignoring me, and I’m facing financial stress. @ThreeUKSupport, you need to fix this with Vodafone immediately! @Ofcom @MoneySavingExp (3/3)

@AlanRob68902430 Hi Alan, we use the complaints that we receive to contribute to our monitoring of the communications industry. If you wish to provide us with further information, please complete our quick online form: ofcomlive.my.salesforce-sites.com/formentry/Site…

@EE @Ofcom am I correct that a contract cannot be sent to collections with an open dispute on the account ?, EE have closed the complaint so I can't escalate it to exec dispute team.

@EE your customer service imo now falls below even virgin media, 28th day of a complaint today so there is a dispute on the account, I'm currently on hold to some foreign country collections team, if the complaint is not escalated to exec team now I want a deadlock letter and

@Annie720985 Hi Annie, if you're unhappy with the service received from Royal Mail, you can find details of how to escalate your complaint here: ofcom.org.uk/postal-service…

@RoyalMail your service is appalling. Just lately I posted 2 2nd class letters and both have failed to arrive at their destination so far and it’s been 2 weeks!!! What are we paying your extortionate prices for?? @Ofcom

@scraps_n_chips Hi there, we use the complaints that we receive to contribute to our monitoring of the communications industry. If you wish to provide us with further information, please complete our quick online form: ofcomlive.my.salesforce-sites.com/formentry/Site…

@youfibre_status You make an appointment without checking that I'm actually available but it's then not possible to reschedule through the app which you keep telling me to use!! Appalling customer service. @youfibre @youfibre_____x @youfibrex_____x @YouFibreCode @Ofcom

@mwmufc Hi Martyn, we use the complaints that we receive to contribute to our monitoring of the communications industry. If you wish to provide us with further information, please complete our quick online form: ofcomlive.my.salesforce-sites.com/formentry/Site…

@VodafoneUK Currently 9 days into new contract and still no service. Numerous hours of phonecalls and trip to shop and still no sign of getting what i've paid for. Surely this is unacceptable @Ofcom @CommsOmbudsman. How do I get what I've paid for when vodafone refuse to provide.

@giframac Hi Gillian, sorry to hear this. If you wish to provide us with further information, please fill out our online form, here: ofcomlive.my.salesforce-sites.com/formentry/Site…

@Ofcom why is @EE able to suspend my phone despite asking repeatedly to set up a direct debit? Followed all their requests. Spent a whole day on the phone. Women’s refuge. Having no phone is dangerous! No one listening or doing anything! Very frustrated! 😩 please help!

@mattiem1976 Hi Mattie, you can report unwanted calls to the ICO here: ico.org.uk/make-a-complai…

@skytv keeps cold calling me everyday @Ofcom surely this is bordering on harassment no outstanding bill and not even a customer 😒 #skytv

@rick_x Hi Rick, we use the complaints that we receive to contribute to our monitoring of the communications industry. If you wish to provide us with further information, please complete our quick online form: ofcomlive.my.salesforce-sites.com/formentry/Site…

@Ofcom So this is what happens when you try to complain @virginmedia - the chat doesn't work, there is no email address for complaints, the webform is broken (see photo) and when they speak to you on X they ask you for your password when you're not online on a 5 min timer...

@Boshek6 Hi there, we use the complaints that we receive to contribute to our monitoring of the communications industry. If you wish to provide us with further information, please complete our quick online form: ofcomlive.my.salesforce-sites.com/formentry/Site…

@virginmedia @ofcom @bbc when you try to log a complaint why do your staff say it needs to be closed for it to be escalated? you’ve done nothing the last few days but will be able to fix it after the bank holiday. Wife’s and I data on mobile is used up. Home security is off now

Our research on how UK adults use media finds: 📱 They're more passive on social media, with 49% actively posting 🤖 AI adoption accelerates, including for companionship and creativity 📰 Trust in news sources is fragmented Read more: ofcom.org.uk/media-use-and-…

@tiz67 Hi Theresa, sorry to hear about this. If you wish to provide us with more information using our webform and we can look to assist: ofcomlive.my.salesforce-sites.com/formentry/Site…

@Ofcom TalkTalk are atrocious my 80 year old mother has been without her landline for nearly 2 weeks they don’t return her calls and we are no nearer to resolving this problem whatever that may be #appallingservice

@Almamari1095042 Hi there, you can find the steps to take here: ofcom.org.uk/phones-and-bro… If you wish to submit your complaint to us for monitoring, please complete our online form here: ofcomlive.my.salesforce-sites.com/formentry/Site…

@Ofcom I want to file a complaint against O2, what should I do?

@jeupham Hi there, if you wish to provide us with details about what's happened, please complete our online form here: ofcomlive.my.salesforce-sites.com/formentry/Site…

@bt_uk Just tried 01252 514372 once more and still not working. @WeAreOpenreach is not interested in fixing it. @Ofcom No broadband since March 10th. Shall I order a new BT line?

@bt_uk How may I cancel my BT Landline? @WeAreOpenreach is not willing to rectify the fault. I am alone and have not had a working landline since March 10th 2026. @Ofcom @Ms_Alex_Baker The BT landline used to provide my broadband connection. @zeninternet

@guitarist_1971 Hi there, if you wish to provide us with details about what's happened to contribute to our industry monitoring, please complete our online form here: ofcomlive.my.salesforce-sites.com/formentry/Site…

@BrokenSkiesPG Hi there, if you wish to log a complaint with us about your experience, please complete our online form here: ofcomlive.my.salesforce-sites.com/formentry/Site…

@virginmedia @NEIL1AHM Christ almighty! So you just ignore the complaints of rude staff members? You just gloss over that as if it's acceptable. @Ofcom you need to get this mob sorted out!

We have just moved to @virginmedia and already on the first day the telephone support is awful, poor, rude, I had to hang up as I was constantly spoken over. They were so unhelpful. Wish we had never moved now #virginmedia

@itsmeitsmeandy Hi there, we use the complaints that we receive to contribute to our monitoring of the communications industry. If you wish to provide us with further information, please complete our quick online form: ofcomlive.my.salesforce-sites.com/formentry/Site…

@bt_uk @EE does not matter anymore i was left with no other choice but to switch, but would like you to explain to everyone else how you can refuse to cancel a non contracted landline until a new broadband contract is negotiated thats sounds illegal to me , what say you @Ofcom ?

Following the recent technical fault impacting our network last week, visit our website to see our closing statement - newsroom.bt.com/bt-statement-o…