Amazon Help

@Prashanjeetsen We understand your concern and apologise for the inconvenience caused. As requested kindly connect with our Specialist team via the link provided to you earlier for further as they are the best to help you at this point. Please don’t provide your order/account details as we consider them to be personal information. Our X page is visible to public. -Swetha

@AmazonHelp @JeffBezos @samirkumar @amazonIN Solution still pending !!

Hello Sir ! Not getting solution for the product purchased from you. Order number 402-3698826-5398743. @samirkumar @amazonIN @JeffBezos

We understand your concern regarding the issue you are facing with the product. Please be informed, post the return window, you will have to contact the manufacturer, and follow up with them to claim the warranty. If the manufacturer is not ready to help, you will have to acquire a service denial letter, so that we can escalate this further and help you out. Kindly refer to this link here: amzn.to/4dNFkW3 for more details. -Karthik

@motorolaindia @AmazonHelp @consaff @jagograhakjago @jaagograhakjago

Received defective Motorola Edge 60 Fusion on Day 1 from Amazon. Submitted to authorized service center Shakti Infotech, Malad, Mumbai 15+ days ago for replacement. No update, rude responses, & they’re unable to even confirm device status. Stuck between @motorolaindia @AmazonHelp

@The_DailyEditor Kindly reach out to our team using this link here: amzn.to/4eozDiD, we'll assist you further. Please be informed that the link mentioned will stay active for 1 hour. -Monica

@AmazonHelp do better @amazonIN @amazon

@amazonIN having a very hard time trying to have a fridge delivered to my maid's house in Delhi.. your delivery agents don't want to go into the low-income housing area where she lives .. and , when my wife asked them why, they were rude to her on the phone. is the 'amazon prime' service only for rich customers and residential areas?

We are sorry about your issue with the replacement. This isn't the experience we want for you. Let us escalate this and get to the bottom of it. Kindly send us a private message using the "Send us a private message" option, without disclosing your order or account details, and we will do our best to assist. Appreciate your patience. -Salwa

@amazonIN Replacement Order : 404-8579296-9917162, Replacement requested on: Jun 9, 2026 today is 14. How long should I wait? Have never seen such delay from Amazon in the past and there is no option to escalate.

@SanjuSharma05 We'd like to help you with this. Please connect with our team here: amzn.to/4vIzldb and our team will assist you accordingly. Please be informed that the link mentioned will stay active for 1 hour. Please don’t provide your order/account details as we consider them to be personal information. -Likhita

We understand your concern regarding the issue you are facing with the product. Please be informed, post the return window, you will have to contact the manufacturer, and follow up with them to claim the warranty. If the manufacturer is not ready to help, you will have to acquire a service denial letter, so that we can escalate this further and help you out. Kindly refer to this link here: amzn.to/4dNFkW3 for more details. -Karthik

Bought Skechers shoes from Amazon on 10 Apr 2026. Within just 2 months, the sole came off. Customer care says there's no warranty. Extremely disappointed with the product quality and after-sales support. Need a resolution. @amazonIN @AmazonHelp @SkechersIndia

Apologies for the unpleasant experience you've had with your order and our service. Kindly reach out to us via DM through the 'Send us a Private Message' option below so that we can further investigate , and we'll do our best to support you. Without sharing any personally information, such as your phone number, email address, order history. -Snigdha

I would strongly recommend ppl not to use Amazon now. I placed an order yesterday amd got completely wrong order. I returned it and now my money is also gone and order also not replaced. Support is almost non existent. So, better save your peace of mind and money. #amazonnow

失礼します。Amazonです。配送時の対応に改善が見られないとのこと、ご迷惑をおかけしており申し訳ありません。 よろしければサポートさせていただきたく存じます。お手数ですが以下「メッセージで返信」ボタンより、DMにてご連絡いただけないでしょうか。 DMではあらためて詳細の記載は不要です。また、注文番号やトラッキングID、アカウント情報等、個人情報は記載なさらないようお願いいたします。 -河口

Amazon、また隣の家に誤配。 何度言っても無駄。

@deepak11011 We are sorry for the ordeal. Kindly fill in your details here: amzn.to/4gld3K5 we'll get back to you with an update in 6-12 hours time. -Swetha

@AmazonHelp Again I joined the link and the person transferred me to a different person and the other person ended the chat. Without even chatting. Is this how you deal with customers that too with a prime membership. This is totally disgusting. Just refund my money now

@amazonIN You guys are pathetic. I raised a concern for a product which was defective and the agent confirmed the refund has been processed 10 hrs ago. Later when checked your agents transferred me 7 times and then said it was a system glitch. Amazon sucks !

Apologies for any unpleasant experience you've had with the delivery agent. We'd like to escalate this issue to the concerned team. Please reach out to us via DM using the 'Send us a Private Message' option below, without including any personal or account information. We'll do our best to assist you in this regard. - Waseem

Hey @AmazonIn, shocked by your service! Ordered a Midea fridge on June 9 with doorstep & open-box delivery. Delivery guy refused to bring it up, abused my wife when she asked, and drove off! Filed 2 complaints, but NO update. Is this how you treat customers?@amazon @AmazonUK

失礼いたします、Amazonです。ご迷惑をおかけしております。 よろしければ、DMにて出荷元（Amazon・出品者）、配送業者、注文履歴( amzn.to/1hzosDt ) に現在表示されている、配送状況をお知らせいただけないでしょうか。 その際、注文番号や伝票番号等は記載なさらないようお願いいたします。 -平泉

Amazon、配送を試みるのはありがたいからちゃんと配送完了させてくれ 置き配しないをしてるのにピンポンも鳴らさずに帰るのやめてくれないか？ 土日ともずっと家にいたんだが

失礼します、Amazonです。ご迷惑をおかけしております。恐れ入りますが、ご注文商品の発送元(Amazonか出品者)や配送業者名、注文履歴( amzn.to/3OfGDVr )に表示されている配送状況（配達不能や配達不可、配送を試みました等）などの詳細を、DMにてお知らせいただけますでしょうか。その際、注文番号やアカウント情報等、個人情報は記載なさらないようお願いいたします。 -鈴木

Amazonの配達、置き配の場所を備考欄に追加してかなり詳しく書いててそれでもわからなければ電話してくださいって書いてあるのに、電話もなく配送不可になってた いつもの人はちゃんと置いてくれるのに、いつもと違う人だったのか、外国人で日本語の指示読めなかったのかなあ

@Sid867573885328 We get you're upset. We request you to kindly check for the email with subject line as "Your Social Media Inquiry" and reply to it for further assistance. Please check for the email here : amzn.to/2nCyLLP. Please don’t provide your order/account details as we consider them to be personal information. Our X page is visible to public. -Karthik

Hi @AmazonHelp @amazonIN, facing the same issue again. My order 405-0620661-4987525 was marked "Delivered" on 12th June but I didn't get it. This is the 2nd time this happened with this item. Please look into this and refund. #AmazonIndia #FakeDelivery

@marrotickal We're sorry to know about your issue with the packaging of your order. We'd like to escalate this issue. Please reach out to us via Direct Message through the 'Send us a Private Message' option below. Further, please don't include any personal or account information. -Swagata

@amazonIN Received a visibly damaged package. I requested a return/refund, but senior customer service executive Rakesh insists I open the package and check the contents. If the packaging is already compromised, why should the customer bear the risk? Please address this urgently

@VikasWankh56742 @VikasWankh56742 We understand your concern. We'd like to escalate this to our team for further review. Please connect with our team via the link here: so that we can check and help you further. Please be informed that the link mentioned will stay active for 1 hour. -Swetha

@AmazonHelp Just look at this you idiots how can I reach out to your customer care executive. This is disgusting

@amazonIN @amazon @JeffBezos what is wrong with you people why can't the customer care executive pickup the call our order is still not delivered

@Mani58383245 As the previous link expired, kindly connect with our team via chat here : amzn.to/4elYuTU, and our team will help you further. Please be informed that the link mentioned will stay active for 1 hour. Please be noted that as much as we'd like to help you, we do not have access to your account details on X. - Waseem

Ordered an chair from @amazonIN & received a USED/DAMAGED product with missing accessories for the 3rd consecutive time! Same item is being looped back to me. Worst experience. Please look into this immediately and process my full refund @AmazonHelp chat link

@oonomiya55 ご返信いただきありがとうございます。 こちらのアカウントでは一般的なご案内までとなりますが、その他お困り事などございましたらいつでもお声がけください。　古賀

@AmazonHelp ありがとございます。確認しますね。

Sorry for the inconvenience you had with the delivery of your order. This being a social platform we won't be able to access your order/account details. Kindly help us with the latest tracking update on the order. You may find the latest tracking update by following the steps provided in our page here: amzn.to/3BBTU4n . Please don’t provide your order/account details as we consider them to be personal information. Our X page is visible to public. -Snigdha

I haven't yet received my order from @AmazonHelp order was supposed to deliver on 11.06.26 order id 407-8986803-8800323 #late #delivery

@S_Jin_Jin ご迷惑をおかけしております。 ご投稿内容について、配送業者をお伺いしたく存じます。お手数ですが以下「メッセージで返信」ボタンより、DMにてご連絡いただけないでしょうか。 その際、注文番号やトラッキングID、個人情報は記載なさらないようお願いいたします。阿部 twitter.com/messages/compo…

久々にAmazon利用して指定した置き配じゃないとこに置かれてイラつきがやばい じゃあ選択させんなよ！なんやねん！それ！となるの巻

@hp_konoe 失礼いたします、Amazonです。お届けにおいてご迷惑をおかけしております。 置き配を利用しないに設定しても置き配が行われた場合は、カスタマーサービスで状況を確認させていただきます。お手数ですがリンクよりお問い合わせいただけますでしょうか。 amzn.to/4kH0WYg　古賀

アマゾンで購入した物が置き配設定に変えたはずないのに置き配になっててびっくりした。玄関が道から正面だから盗まれるの怖いし置き配にした覚えない……でも今確認できない。明日も届くものがあるんだけど仕事だし不安だなあ……。