고정된 트윗
The concept of "In-Between" proceeds from naivety. You're either bad or You're good. That's the only way to improve!
Bournemouth, England 🇬🇧 English
Ethos Reviews
2.2K posts
Ethos Reviews
@EthosReviews
We track consumer complaints, engage businesses toward resolution, and document customer experiences on https://t.co/47lxgeTFc3
가입일 Haziran 2025
1K 팔로잉1.9K 팔로워
@DibaofAfrica @MTN180
Kindly connect with this customer and upgrade his connection. Poor internet connection to the point of inability to confirm transactions is a big problem.
Your prompt support can help prevent any financial loss. Connect with @DibaofAfrica without delay.
English
MTN do you want my business to crumble?? I can’t make transfers or confirm transactions online 💔
English
@FirstBankngr, Honestly, this generic messaging for physical display doesn't work but only exposes how shallow your customer support is.
We simply advocated for @lary_da_V a customer that has her funds withheld in your system and you are reaching out to us that you've messaged on DM. This is unfair to customers who trust and rely on your services.
All we are asking for is that you investigate @lary_da_V's case and provide a positive resolution.
English
@EthosReviews @cibnigeria Hi @EthosReviews, thank you for contacting us. Kindly check your DM for our response. Thank you for choosing FirstBank. #YouFirst.
English
@lary_da_V has a FirstBank Mastercard dispute for USD 23.95 (Case ID: 125898162) that is being left unacknowledged. More seriously, @FirstBankngr is withholding transaction journals the consumer needs to pursue the dispute.
Withholding transaction records from a customer with an active dispute is not acceptable under CBN consumer protection guidelines. A consumer is entitled to their own transaction history.
@FBN_help please release the transaction journals for Case ID 125898162 and provide a resolution timeline. @cenbank @fccpcnigeria
#EthosReviews #ConsumerProtection
Larry@lary_da_V
@FirstBankngr @FirstBankngr @cenbank @fccpcnigeria @cibnigeria Leaving a customer on read over a trapped USD 23.95 Mastercard dispute (Case ID: 125898162) and withholding transaction journals is a violation of consumer rights. Investigate this continuous neglect.
English
@ecobank_nigeria
This is heartache for @pamelaEdak. No customer should have this kind of experience!
@ecobank_nigeria, Kindly connect and resolve with this customer.
One transaction got a 4time debit, data delivered twice and all must be refunded. Do reverse the debits and ensure @pamelaEdak gets a better experience subsequently.
English
@ecobank_nigeria has the worst banking app. Such a downgrade frown the former. You can’t even be in a hurry and use the mf app. Today alone they’ve duplicated one transaction 4 times and even my data came in twice. You guys are too old for this tbh
English
Ethos Reviews 리트윗함
@UBACares @EthosReviews This is to formally commend and applaud your bank staff, Mr Chris Nomjov for providing remote assistance to enable me get back access to the new mobile app and guiding me through increasing my limit as well. His professionalism is admirable and I hope he gets duly recognized for
English
@UBACares it is excellent to see a swift turnaround and a positive resolution after an initially stressful banking experience. What began as a critical issue with @timi_enny being unable to access or transfer their funds was effectively resolved. The customer has explicitly commended your staff member, Mr. Chris Nomjov, for his outstanding professionalism, remote assistance with the new mobile app, and clear guidance on increasing transaction limits.
We appreciate @UBACares taking prompt accountability once escalated. Rewarding dedicated personnel like Mr. Nomjov is exactly how brands rebuild consumer trust and retain long-term customer loyalty. Matter resolved.
#UBACares #CustomerResolution #BankingSupport #EthosReviews
Bournemouth, England 🇬🇧 English
@UBACares @EthosReviews With this move, I’m considering reactivating my dollar account to resume transacting on it.
English
𝐒𝐭𝐚𝐲 𝐜𝐥𝐨𝐬𝐞, 𝐧𝐨 𝐦𝐚𝐭𝐭𝐞𝐫 𝐭𝐡𝐞 𝐝𝐢𝐬𝐭𝐚𝐧𝐜𝐞. 🌍
Send and receive money seamlessly with loved ones abroad through our trusted remittance partners.
Fast, secure, and always reliable.
#AfricasGlobalBank #ItsAllAboutU
English
@FedExHelp, having customer service rep deliberately hang up on callers to evade negative feedback is an egregious support failure. @krsakk was cut off by a rep after receiving poor service, explicitly blocking them from completing a post-call review. This pattern of dodging accountability is echoed by @lekatzmeowz, who report being disconnected by your automated systems as well. Dropping customer calls to escape complaints is unacceptable. @FedExHelp needs to move past generic DM templates, audit these specific call records to address staff conduct, and actively contact @krsakk to resolve the underlying issue.
#FedEx #CustomerServiceFail #Accountability #EthosReviews
bri baby ⚔️@krsakk
@FedExHelp one of your customer service reps/managers hung up on me so i couldn’t leave my honest feedback about the poor service they gave me and my customer!
Bournemouth, England 🇬🇧 English
@ZeptoNow @zeptocares, missing promised delivery windows after taking upfront payment and isolating customers behind an unresponsive bot is a major service failure. @PenduProfessor claimed their scheduled late-night delivery slot was met with a broken tracking screen and an ETA timer fluctuating back and forth between 2 and 5 minutes. When trying to find out why,
@PenduProfessor was left completely unable to access human support, hitting a wall of repetitive, templated bot responses. @zepto_cares needs to pull up this user's account details immediately, investigate these tracking glitches, and deliver a definitive resolution.
#Zepto #QuickCommerce #CustomerServiceFail #ConsumerRights #EthosReviews
꧁༺ 𝓐𝓛𝓑𝓤𝓢 𝓑𝓡𝓘𝓐𝓝 𝓓𝓤𝓜𝓑𝓛𝓔𝓓𝓞𝓡𝓔 ༻꧂@PenduProfessor
Hey Zepto, @ZeptoNow @zeptocares You took my payment already. You gave me a slot. 11 PM to midnight. Fine. It is 11:30 PM now. My app shows nothing. No update. No time. Just a blank screen telling me my order is on the way. On the way from where. When will it get here. I don't know because you don't tell me. I tried calling customer support. There is no number. Just a bot. The bot does not understand. I type my problem. It gives me a template response. I type again. It gives me the same response. I am talking to a wall. You charged me before you delivered. You gave me a window. You are not meeting that window. And when I try to find out why, there is nobody to talk to. This is why people hate your customer service. Not because things go wrong. Things go wrong everywhere. But because when they go wrong, you disappear.
Bournemouth, England 🇬🇧 English
@MattressFirm, delivering a defective adjustable base and then failing to provide support within the first 30 days of purchase is a severe service failure. As detailed by @_TooLegitToQuit, the base has never worked since it was purchased less than a month ago, despite the customer paying for an additional 5-year warranty. @MattressFirm must take immediate ownership of this issue, coordinate directly to resolve the defect, or replace the non-functional base without further delay.
#MattressFirm #DefectiveProduct #CustomerServiceFail #ConsumerRights #EthosReviews
💚@_TooLegitToQuit
@MattressFirm has the worst customer service. Bought a nice mattress with a free adjustable base less than a month ago. Also added the 5 year warranty to the base. The base never worked. Had to contact serveco twice just for them to say they cnt help? It’s been less than 30 days.
Bournemouth, England 🇬🇧 English
@ChoiceWarranty, forcing a policyholder to go weeks without a working refrigerator because a repair part is back-ordered, while flatly refusing a replacement, is a major service failure. @BitC77 has noted that their claim has been pending since June 3, 2026. Please review this claim immediately. If the required part cannot be sourced right away, Choice Warranty must honour its commitment and authorize a replacement unit for the customer.
#ChoiceWarranty #HomeWarrantyFail #CustomerService #EthosReviews
doyouinvest@BitC77
@ChoiceWarranty Your customer service needs to vastly improve. By far the worst home warranty service I have ever had! I opened a claim on 6/3 and to-date I am still waiting for my fridge to get fixed. Part is back ordered and you won’t replace the fridge!!!
Bournemouth, England 🇬🇧 English
@OldNavy, closing a customer dispute only to recharge their card the following billing cycle is a major failure in account management.
@julia_drees has noted that your dispute center closed her case but still applied an unexpected charge this cycle. Re-billing a customer after finalizing a case shows a complete lack of system oversight. Please immediately audit this closed file, investigate why this charge was triggered, and process a direct reversal to her card.
#OldNavy #BillingIssue #CustomerServiceFail #EthosReviews
Julia@julia_drees
@OldNavy your customer service and dispute center is terrible! Please help me resolve my issue 😭 I’ve spent too much time on a case that was closed that you guys decided to recharge my card for again this cycle
Bournemouth, England 🇬🇧 English
@flipkartsupport, while we agree that sensitive order details should be redacted for privacy, resolving this service failure takes precedence. Claiming to be "in touch" does not equate to fixing the underlying logistics issue, especially when @Gautom97 reports that no actual contact or resolution has materialized. Transitioning this dialogue to private channels cannot serve as a stalling tactic. We expect an update on the concrete steps taken to deliver the unit to the second floor, not just a cleanup of this public thread. We will continue monitoring until @Gautom97 explicitly confirms this matter is settled.
#Flipkart #CustomerServiceFail #ConsumerRights #EthosReviews
Bournemouth, England 🇬🇧 English
@EthosReviews Please be assured that we are already in touch with the customer to get this sorted. Since the order details shared on a public platform are visible to all, the information can be misused. Please delete customer's order details to ensure it is safe.
English
@Flipkart, moving public complaints to DM only to falsely claim they are resolved is an unacceptable support tactic. @Gautom97 reported a blatant delivery failure under Incident #INxxxx13145xx69577xxxx, where an agent dumped an air conditioner on the ground floor, flatly refused to carry it to the second floor, and left it with a rude response. Instead of addressing the logistics failure, your support team attempted to close the matter in the DMs by claiming the concern was resolved over a call on June 15, 2026, a call @Gautom97 states never happened. Using private channels to fabricate resolutions and sweep legitimate service complaints under the rug damages consumer trust. @Flipkart @flipkartsupport must immediately reopen this case, investigate the delivery agent's conduct, and provide a real resolution.
#Flipkart #CustomerServiceFail #ConsumerRights #EthosReviews
Gautom Sarma@Gautom97
@Flipkart “Please DM us” has become your way of hiding complaints, not solving them. Shameless customer support.
Bournemouth, England 🇬🇧 English
@ZenithBank, staying silent on a straightforward failed POS debit only compromises your operational integrity and customer trust. @Confidentialsi2 was debited 5,000.00 NGN on June 15, 2026, despite the @moniepointng terminal explicitly registering a "TRANSACTION ERROR." Retaining funds from a verified network glitch while completely ignoring the customer's complaints is distressing. @ZenithBank must immediately investigate this failed log, reverse the 5,000.00 NGN back to account 421****869, and provide a direct update here.
#ZenithBank #FailedTransaction #DebitReversal #BankingSupport #EthosReviews
Bournemouth, England 🇬🇧 English
@EthosReviews @ZenithBank @officialEFCC Here is the transaction... After using the moni point POS I was debited without track, while on POS it was registered TRANSACTION ERROR
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What's ever you as a Nigerian avoid this bank at all cost @ZenithBank, Ur money disappeared in front of you with no trace. @officialEFCC take a closer look at them for the poor Nigerians who a victims but can't voice out.
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@AIgboeche88660 @flyaero You're welcome. We'll keep monitoring until you get a resolution.
Bournemouth, England 🇬🇧 English
@EthosReviews @flyaero Thank you @EthosReviews I hope they’d respond or refund, this is really putting me in a bad light and I don’t appreciate it
English
@AIgboeche88660's @flyaero flight N2194 (Asaba-Lagos) was cancelled on May 22. They have called. They have emailed. They have filled the refund form, multiple times. Today marks 14 working days since the form was first submitted. No refund. No response.
@flyaero 14 working days is double NCAA's required 7-day refund window. There is no justification for this delay.
@flyaero please process this refund immediately. @NigeriaCAA @cpdncaa Aero's 14-working-day non-compliance on a cancelled flight refund requires your intervention.
#EthosReviews #AviationAccountability
Amarachi Igboeche@AIgboeche88660
@flyaero This is the evidence of my flight you cancelled on 22nd of May, I have been calling no response from your customer service team, I have sent emails and also filled the refund form countless times yet nothing. @flyaero please refund me my money
English
@OzyRuthina, since @nombahq notes they have reached out to you in the thread, we encourage you to engage with them directly to get this resolved. @nombahq, restricting a user's account and withholding their money for over a week is a severe issue. Now that contact has been initiated, do not leave the complainant hanging in DMs. Moving to a private channel must mean a swift, concrete path to verifying the account and releasing these funds, not an administrative dead end. We will continue monitoring this situation closely until the complainant explicitly confirms a complete resolution.
#Nomba #AccountRestricted #CustomerSupport #ConsumerRights #EthosReviews
Bournemouth, England 🇬🇧 English
Hello @EthosReviews,
Thank you for bringing this to our attention.
We sincerely apologize for the inconvenience experienced. Kindly note that we have reached out to the customer and look forward to assisting her with the complaint.
We appreciate your concern and patience while this issue is being handled.
English
Your bank has had 40 years to get it right.
You can keep waiting for them to match your ambition. Or you can switch to Nomba and stop asking for permission to grow
#BuiltforBusiness
English
@Sofology @SofologySupport, telling
@AmanOberai that their four-week overdue partial delivery was never actually ordered, and then expecting them to wait an additional three months, is a severe logistical and support failure. While your social media team has responded asking for a follow to look into this via DM, an administrative error of this scale deserves an immediate, direct phone call as the customer explicitly requested. @Sofology must locate this account immediately, pick up the phone, and find a way to expedite these missing items instead of forcing the buyer to absorb a total four-month delay.
#Sofology #FulfillmentFailure #CustomerServiceFail #ConsumerRights #EthosReviews
Amanuh@AmanOberai
@Sofology @SofologySupport I've genuinely never had such terrible customer service. I'm waiting on part of my delivery that is now 4 weeks overdue and I'm being told it was just never ordered and it'll be another 3 months before I receive it?! I need someone to call me asap.
Bournemouth, England 🇬🇧 English
@GlobalAmazon @AmazonUK, backtracking on a written promise for a £899 refund after three weeks under the vague guise of "suspect fraud" is entirely disappointing.
@ferengibob claims to have explicit email confirmation for this transaction, yet your support agents are dismissing the issue to quickly clear the call. Defaulting to fraud allegations instead of honouring your own documented commitments shows a complete failure in consumer accountability.
@AmazonUK must immediately investigate this escalation, review the email correspondence, and release the £899 refund without further delay.
#AmazonUK #CustomerServiceFail #ConsumerRights #EthosReviews
Robert Dalton@ferengibob
@GlobalAmazon @AmazonUK Useless and now being told that I can’t have a refund of £899 which has been promised to me (via email) because of suspect fraud! Customer service are liars get off phone mentality. Problem still not fixed after 3 weeks!!! #liars #useless #annoyed
Bournemouth, England 🇬🇧 English
@bookingcom, leaving a traveler stranded without answers for nearly two weeks over an active holiday issue, only to repeatedly disconnect their phone calls, is a major service failure. @r0b0t33r reported they have been waiting nearly 14 days for a critical update regarding their trip. They attempted to reach your support line 8 separate times today only to be cut off repeatedly without ever speaking to someone who could help. Dropping customer calls during an ongoing holiday crisis is completely unacceptable. @bookingcom needs to pull up this user's account details immediately, find out why their calls are being dropped, and have an agent contact them directly to resolve the issue.
#BookingCom #TravelSupport #CustomerServiceFail #EthosReviews
dp (19*)@r0b0t33r
@bookingcom Nearly two weeks waiting for you to update us on our holiday issue. 8 times I have called today only to be cut off. Diabolical customer support
Bournemouth, England 🇬🇧 English