Cleartrip

#CTAlert Due to ongoing airspace restrictions in the Middle East, flights to the region as well as connecting journeys might be affected. Customers are advised to verify the latest flight status with their airline before heading to the airport. If your flight has been cancelled, you can easily request a refund through the "My Trips" tab on the Cleartrip app: 1. Select your booking 2. Tap "Cancel Flight" 3. Choose "Flight Cancelled/Rescheduled by Airline" to opt for a refund Please note it usually takes 5-7 working days for the refund amount to be validated from the airline before we can initiate the refund from our end. We request your patience in this regard. We will notify you once the refund is processed from our end.

@vlawande However, please note that the approval of the medical waiver is entirely dependent on the airline’s decision. We truly appreciate your understanding in this matter. ~Udit (2/2)

@vlawande Hi Vipul, we regret to inform you that the airline has declined the waiver request. We understand that this may be disappointing, and we want to assure you that we made every possible effort on our end. (1/2)

@hardikjain95777 We would like to inform you that we have processed the refund for your seat amount. The amount will reflect in your original mode of payment within 10 to 12 working days. ~Anurag

@Cleartrip Whats the timeline for response

@Cleartrip @airindia My flight was rescheduled drastically due to which i have to cancel my flight. When i havent travelled than why seat fees is being charged.

@ShushyantS We would like to inform you that we have already escalated your concern to the relevant department. As this is a Middle East booking, we are unable to fetch the details on our end. Our team will get in touch with you shortly. ~Anurag

@Cleartrip Many times i dialed the same numbers but there is no response from cleartrip side.Even i didn't receive any call or mail from cleartrip side..

@Cleartrip @JazeeraAirways I have booked the flight tickets from Abu Dhabi to Delhi through cleartrip for Jazeera my flight has been cancelled bcs of present conflict. I have contacted all CC care but they didn't respond. So i request all pl don't book ticket from cleartrip.

@aman_modi3 Please note that in cases of involuntary cancellations, the airline does not offer alternate arrangements with other carriers. If you have any further questions or need assistance, please feel free to reach out. ~Udit (3/3)

@aman_modi3 We understand your concern, and we have provided you with the best possible alternate options. However, we respect your decision that none of them were suitable for you. (2/3)

@flyspicejet @Cleartrip Are you guys mad or what? Don't you understand that people can have plans? No response from customer care after 20 mins stand by. I require immediate resolution, I need to reach Delhi by 9 AM. @DGCAIndia

@shashi_jan29510 If you need any further assistance, please feel free to let us know. We’re here to help. ~Udit (2/2)

@shashi_jan29510 Hi Shashi, we sincerely apologize for the inconvenience caused. We are happy to inform you that your remaining refund has been processed, and the details have been shared with you via email. The amount should reflect in your account within 10-12 working days. (1/2)

Booked BLR–SFO via Cleartrip (Trip ID: 260210796658) with Visa Rejection Cover. US visa denied, claim filed same day. 6+ weeks later, they want a “named rejection letter” the US embassy doesn’t issue. Claim now rejected. Please resolve. @Cleartrip @Flipkart

@ronakvbhatt07 Hi Ronak, we have shared the refund bifurcation with you via email. Please note that the refund has been processed in accordance with the fare rules. If you have any further questions or need assistance, please feel free to reach out. We are here to help. ~Udit

@Cleartrip I have raised a complaint against this on the consumer forum since I am not getting any help here. Thank you @IndiGo6E for sharing with me the invoice which I can use for a complaint.

@Cleartrip I have been charged extra for the cancellation of the ticket. I got confirmation from airlines and what amount they've said is less than what you guys are charging with me and not clearing the remaining refund.

@akshayanand44 Hi Akshay, we completely understand your frustration, and we apologize for any inconvenience caused. Please be assured that the team is actively working on your concern and will provide you with an update soon. ~Udit

@Cleartrip first you accept the hotel booking and once try to checkin being told pay extra coz u need extra bed, y during booking you dont display about it, so basically trap customer with lucrative rate and keep them stranded? #mmt #agoda , all details are in DM,WTH

@Ashutos00192566 Hi Ashutosh, we sincerely apologize for the inconvenience caused. Kindly allow us some time to investigate this matter and provide you with an appropriate resolution. ~Udit

Avoid Cleartrip. Confirmed bookings can be cancelled without reason, with pathetic customer support and zero accountability. My experience was terrible. Travellers deserve better. @Cleartrip @jagograhakjago @HDFC_Bank @consaff @GoI_MeitY

Confirmed Paris hotel booking via Cleartrip was cancelled without valid reason after voucher was shared for visa. Claimed someone modified booking. No proactive support—I had to chase hotel myself to avoid being stranded. Pathetic experience. @Cleartrip @jagograhakjago

@Riseup16242151 Hi there, we have shared the confirmed e-tickets with you via your registered email address. Kindly check your inbox for the details. If you need any further assistance,​ feel free to reach out. ~Udit

@Cleartrip 260430931096 trip id - no e ticket no pnr got please take action on urgent basis

@SyedKarim475 Hi Syed, we have thoroughly reviewed the matter and can confirm that an additional amount was paid to the airline for processing your booking. As a result, the amount you paid for the booking differs from the amount we paid to the airline. ~Priyanshu

@Cleartrip @Cleartrip waiting for the reply

@Cleartrip I need clarification on my refund. Jazeera Airways confirmed a refund of ₹13,946 for my booking (PNR: D8FTFG), but I received only ₹12,655. There is a difference of ₹1,291. Please explain where this amount was deducted and provide a detailed. Trip ID: 260113379362

@Lillu007 Hi Mr. Verma, we understand your concern. However, please note that a full refund will not be applicable in this case, as the refund was processed in accordance with the fare rules. ~Udit

@Cleartrip @Cleartrip This is NOT a name change request; it is a CLERICAL NAME CORRECTION. Per the revised DGCA rules (effective 26 March 2026), airlines are barred from levying extra charges for correcting names of the same person. (1/2)

This wasn't for lack of trying. I called @IndiGo6E 5 TIMES and @Cleartrip multiple times before my flight. Nobody helped. I then went to the airport counter at LKO early, showed my Aadhaar card & my email login as proof. Still, I was ignored and forced to buy a new ticket. (2/3)

@PranayHarsh Hi Harsh, We understand your concern. However, we recommend reaching out to your respective bank for further assistance with this issue. ~Udit

@Cleartrip @Cleartrip No it is not applying, have both screenshots for the price proposed before the checkout and after generating the OTP both are the same.

@Swiggy @Cleartrip Seriously frustrated — what’s going on with the HDFC Swiggy Card offer? You advertise 6.35% instant discount + 5% cashback on bookings, but there’s absolutely no clarity or visibility of this on the Cleartrip website. No proper banner,

@ps_01_12 Hi Piyush, we sincerely regret hearing about your experience. Kindly share your Trip ID via DM, along with details of your concern, so that we can look into it and assist you further. ~Udit twitter.com/messages/compo…

@Cleartrip extremely bad experience with booking. Pathetic customer care service as well. It looks like you are doing a charity by allowing us to book tickets. FK off @Cleartrip

@SYodha0909 We kindly request you to feel free to reach out if you need any further assistance. You can contact us via: Call: UAE Helpline at +971 4875 4545 WhatsApp: +971 50 267 2234 Email: contacts@cleartrip.ae Thank you for your understanding. ~Karan

@Cleartrip @CleartripAE I had not received the refund for my flight cancelled by airline on 28th Feb. your phones number , Whatspp number and email are not responsive. It looks like a fraudulent behavior. My trip Id is 260227247988. Your portal showing refunded but money is not received

#CTServiceUpdate Hi everyone, due to ongoing strikes in parts of Delhi NCR, our operations are currently impacted, leading to higher-than-usual call volumes and longer wait times. For quicker assistance, please feel free to DM us here, and we’ll be happy to help you right away. Thanks for your patience.

@uppal_kamal Thank you for your patience. ~Karan (2/2)

@uppal_kamal Hi Kamal, we understand the importance of your request. Although we appealed to the airline for a medical waiver, they have maintained their policy and declined a full refund. As a result, the refund has been finalized based on the applicable fare rules. (1/2)

@Cleartrip No response from Cleartrip even after final reminder sent today. Medical refund (Trip ID ending 3668, PNR 84***2) pending since 18 Mar due to documented medical reasons. No airline ref/status shared. Vietnam Airlines has directed to you. Request urgent resolution.

@Cleartrip @ChandreshRaval3 They are horrible. They acknowledged they got all documents and now have again sent email asking for documents again for my case. Such shameless people. @jagograhakjago please take action.

2 months and still no refund for my cancelled ticket (Trip ID: 260102289132). Extremely disappointed. @Cleartrip @qatarairways @DGCAIndia @jagograhakjago please take immediate action. This delay is unacceptable. #refundpending #consumercomplaint PNR number: 9LT5FY