musicmannsd

@Uber_Support A potential safety concern has now turned into an actual safety concern. I need someone that can help. Can someone with authority please reach out?

@uber_support I’ve been trying to return a rider’s items safely for 6 days. I cannot meet the rider in person due to safety concerns. The only option is for a courier via Uber. Can someone help get this resolved?

@arco Filed an incident report yesterday through your official website for the Sabre Springs & Poway Rd ARCO. I have not received any email or call. I need the district/area manager for this location so this can be addressed properly. Please escalate.

@mattypdrives Thank you for bringing this to our attention. Please visit arco.com and fill out the email form under the 'Say Hello' tab. Please try to have the station location, date and time of the incident, and your contact information ready.

After the managers attitude, now I understand why a worker would feel entitled to accuse me of theft and scream at me like a banshee. It all starts at the top. @Arco, there are other gas stations. Super disappointed. #Unprofessional #apologize

Came back later to speak with the manager. I popped my head around the corner and said "excuse me, do you have a moment"—he looks up mid-bite and says, “No, I’m eating lunch.” That’s it. No concern, no professionalism. @ARCO, this is how you treat regular customers?

I went back in calmly and said, “I know you’re new, but I come here 3-4x a day. When your manager comes in, pull the footage. I’ll be back this afternoon so we can see what you did with them.” She flipped out, yelling that I “can’t talk to her that way.”

This morning, a new cashier ran outside screaming that I’d stolen a $1.60 pack of cigars. Totally false. I even checked my car and pockets to be sure. Nothing.

I’ve been loyal to the ARCO at Sabre Springs & Poway road for years—stop there multiple times every single day. Drinks, snacks, gas. Easily spend hundreds a week.

@VenmoSupport I'm locked out of my account (@mattyp73). I've Uninstalled and reinstalled, tried changing password but when I click "ok" I get a circle that just spins continuously. I've received no notification that my account is frozen. Please help!

@Uber_Support I’ve spent 5 days getting only boilerplate replies and attempts to close tickets without answering my direct question. My future depends on one clear answer: has my full reservation access been restored or not?

@Uber_Support I finally got a reply but it was the same boilerplate I’ve seen before. It did not address 5 straight days with zero reservations. Recert deadline Friday. Need supervisor review, not canned text.

@uber_support Escalating an unresolved support thread (opened Sept 27 in Driver app). Five straight days with zero reservations. Recert deadline Friday. Need supervisor confirmation today whether access will be restored. Uber driver in San Diego with 500+ 5-star reviews.