Uber Support

@Jamesliyual Our team has located your information and will be in touch shortly via email. We appreciate your patience.

@pmarca Question for @Uber_Australia and @Uber_Support I bought a brand-new BYD Sealion 6 in Australia. I have already uploaded my registration, insurance and paid for a vehicle inspection. Now I'm being asked to provide a maintenance record for a brand-new vehicle.

Amazing!

Thank you for connecting with us today. You rightfully expect precise navigation, dependable deliveries, and your freshly prepared meal brought straight to your door whenever you order, and we deeply respect your diligence in sharing this feedback with our team. Please DM us the email address and phone number linked to your account, along with the order number. We are standing by for your message to conduct a thorough review for you right away.

Hey @UberEats fix your GPS system, I have ordered Olive Garden through Uber Eats two times both times Merchant said right address but then on your trash app it shows wrong address and now we got two uber drivers who got free food.

We completely understand why you're exhausted and frustrated if you've already reached out multiple times. We want to make sure your case gets the proper investigation it deserves. Because we are starting a fresh conversation here on social media, our system doesn't automatically link your messages to your Uber account. We don't have your details on my screen yet. If you could please send a private message (DM) with just your email and phone number, we will personally pull up your file and make sure this is escalated to our specialized team immediately.

@Uber_Support I have messaged you many times, but unfortunately you do not make the necessary investigations.

I clearly proved your app glitch, yet you deactivated me WITHOUT investigation! I provided action camera footage, chats & customer logs. Instead of fixing it, you banned me. I unable to work. I am now escalating to legal authorities! @Uber_Support @uber @Uber_Australia

@94ortegaramirez Hola, @94ortegaramirez. Te ayudamos a revisar lo sucedido. Solo compártenos más detalles por privado. No olvides seguir la página para continuar por ese medio. Quedamos a la espera.

@Uber_MEX Quiero realizar dos facturas de dos viajes que realize para comprobación de gastos, al momento de solicitar factura me sale esto en su sistema. Me pueden ayudar por favor.

@TOGTLS We understand this experience was less than ideal. We'd like to take a closer look. Please send us a DM with the phone number and email address associated with your account. We'll be looking forward to your response.

@Popeyes @UberEats Hey, I ordered some Popeyes Chicken a bit ago, like yesterday and I got served raw chicken. I contacted Uber Support and they refused to give me any sort of compensation. This was even after I told them I felt genuinely sick, I felt disgusted. This is wrong.

We understand how frustrating it is to have your order completed in the app but in reality, you did not receive it. We’ve reviewed your concern, and passed this directly to our specialized team for a thorough review. A specialist will be in touch with you as quickly as possible with their findings and resolution. In the meantime, should you have any further questions, please reply to this message or via the in-app chat. We appreciate your understanding.

@Uber_Support i have u guys a quick follow and i gave u my info and dm u and no one js replying

@kylemclaren7 We understand this experience was less than ideal. We'd like to take a closer look. Please send us a DM with the order details, phone number and email address associated with your account. We'll be looking forward to your response.

@Uber_Support this is how my sushi arrived - delivery driver obviously was not careful, and now half the meal is completely inedible. your stupid system does not accept these pictures despite them being clear. refund me my money.

@chickencurry900 We understand this experience was less than ideal. We'd like to take a closer look. Please send us a DM with the phone number and email address associated with your account. We'll be looking forward to your response.

Bait-and-switch by @Uber_Support. They retroactively raised my ITEM PRICES and charged me much more after delivery was made the same day order was placed. To make it worse, my raw milk, eggs & yogurt arrived warm/spoiled, and support told me to "rate the driver" to resolve it...

@CarolinaMontelo We understand that this experience wasn’t ideal, and we’d like to look into it further. To better assist you, please provide the email address and phone number linked to your account, along with any additional details about your concern. We look forward to your response.

@Uber_Support @UberEats two in a row, now your delivery guys are stealing orders from us? I ordered flowers for my wife and she never got them, but somehow your guy marked the order as delivered? A little help please.

@LaHostiI Hola, queremos apoyarte y verificaremos lo sucedido para continuar adecuadamente nos contactaremos por DM.

Hola @Bancolombia alguien acaba de usar mi TC para pagar un Uber y yo estoy muy arrunchada y en pijama en mi casa, Help me.

@Kayuoxm We understand this experience was less than ideal. We'd like to take a closer look. Please send us a DM with the phone number and email address associated with your account. We'll be looking forward to your response.

@UberEats I ordered on uber eats and never recieved it. Your staff are claiming it has been delivered which it has not?

That is incredibly frustrating, and we completely understand why you're upset. If your order was placed just two hours ago, that 48-hour rejection is clearly a mistake, and we want to get this corrected for you right away. Please send us a DM with the email address and phone number associated with your Uber Eats account, along with any extra details about the order, so we can look into this and make things right.

@UberEats I ordered something two hours ago, and two items from my order were not in the bag. After submitting a ticket, your support function is trying to tell me they CANT refund me for the missing items because it was more than 48 hours ago - but it was ONLY TWO HOURS AGO. PLEASE FIX THIS.

@JAC270219 ¡Hola! Nos pondremos en marcha a revisar lo sucedido, te pedimos que sigas nuestras redes sociales para poder darte una mejor atención y envíanos un DM con tu información. Estamos aquí para ayudarte.

Qué onda @Uber? Ayer me cobraste mi viaje y ahora resulta que tengo la deuda? Tú ATC se limita a mandarme ese mensaje 3 veces, mi banco no es por que tú me hiciste una retención al momento d expedir el viaje @Profeco

@soopalite89 Queremos ajudar logo com isso! Tentamos te enviar uma mensagem direta, mas não conseguimos. Por favor, siga nosso perfil para liberarmos a conversa privada e nos envie os detalhes por lá. Estamos aguardando para resolvermos isso juntos! x.com/messages/compo…

@Uber_Brasil esqueci minha chave no uber e estou tentando recuperá-la desde as 7 horas da manhã e o motorista diz que está indisponível… já coloquei no reclame aqui e NADA

We see your message and really want to help get this sorted out for you. However, our system isn't letting us reply to you directly right now. Could you please give our account a quick follow? That will open up the chat on our end, so we can message you right back and resolve your issue. Thanks for hanging in there with us.

@Uber_Support i did send a dm and my account info yall havent replied yet

@Uber_Support Hi, my order from [wendys] was marked as delivered but never arrived. I selected 'Order never arrived' in the app, but the automated system didn't resolve it. I checked my entire property, and the driver did not leave the food or contact me. Since I never received

¡Muchas gracias por compartirnos estos detalles sobre tu viaje! Valoramos mucho tu tiempo y comprendemos lo importante que es resolver esta situación para ti. Nos alegra contarte que ya revisamos tu solicitud con atención y tienes una respuesta lista esperándote en la App. Puedes consultar el seguimiento de este y otros temas directamente desde tu perfil. Para leerla, solo sigue estos pasos: 👉🏻 Toca el menú ☰ en la esquina superior izquierda. 👉🏻 Selecciona Ayuda. 👉🏻 Desplázate hacia abajo hasta la sección de mensajes o bandeja de entrada y selecciona “Ver todos los mensajes”. Allí podrás tocar sobre cualquier caso anterior para leer los detalles y las respuestas del equipo de soporte. Seguimos a tu disposición para lo que necesites. ¡Escríbenos si surge cualquier otra duda!

@Uber_Support @Profeco @SATMX les recomiendo no usar el servicio de aplicacion de Uber, ya que si necesitas facturar ellos se deslindan de toda responsabilidad y culpan a los socios conductores de no tener en regla sus documentos. anexo imagenes de lo que dicen

@ndjdhdhdnj Thank you for providing your account details via DM. Kindly give us a follow back so we can respond back to you. Thank you.

@Uber_Support i sent u guys a dm but no one is replying

@PirateRoperts We understand that this has been frustrating. Kindly note that we've responded to your concern via DM. Please check.

@Uber_Support Hello, I need help with a support issue. My ticket was closed as “resolved,” but my issue was never resolved. I also cannot create a new ticket because the app says the issue was already resolved in another support message. Since the previous ticket is closed