Melissa Pollock

Employees are one of the greatest assets in a company. Harvard Business Review understands the importance of giving leaders and employees the necessary tools and skills to better their coaching experiences. hbr.org/sponsored/2021…

How To Effectively Manage and Develop Work at Home Teams... hubs.ly/H0nTm6B0 #remoteteams #telecommute #distributedteam #wfh

Woo-hoo! #PROUD

@AIAugments @jimrembach We've discussed the problem, now let's discuss the solution: The 5 Key Steps to Improving Coaching Effectiveness blog.amplifai.com/call-center-co… @jimrembach @AIAugments (3/3)

Darla and Omnicare365 stopped wasting time on manual data analysis and reporting and instead, started using it to consistently improve leaders, associates and results. Keep it up Darla!

From one human developer to another.... #LeadershipDevelopment #coaching

If data is not playing a role in your 2020 performance improvement strategy, read this and reconsider: hubs.ly/H0mqX2G0 @mitsmr

Tonight, @DCEOmagazine and @DallasInnovates honor the innovators in technology, healthcare, education, energy & more. Thanks for shining a light on the incredible creators, innovators and leaders that are pushing North Texas forward. hubs.ly/H0mtD2N0 by @DMagazine

Recognition is a fundamental part of performance improvement. So we're thrilled to watch @DCEOmagazine recognize our CEO Sean Minter as one of the innovators of the year tomorrow night hubs.ly/H0msQLZ0 by @DMagazine @liveoakvp @NayaVentures @CapitalFactory

Check out my latest article with @CallCenterCoach: More Important Than Ever: Coaches Must Be Leaders linkedin.com/pulse/more-imp… via @LinkedIn

We're thrilled to launch our partnership with Amazon Connect. Our integration is turning Amazon Connect call data into effective actions – making managers better leaders & agents higher performers! Special thanks to the @AWS team for the support! hubs.ly/H0kNM3X0

#coaching #coach #contactcenter

Effective coaching is accomplished before, during, and after a coaching session. These 6 crucial steps will make sure you're following the path to enhancing agent performance! hubs.ly/H0k2Ygk0

Way to go Team! #SanDiego #cswest #CX #coaching #cctr

Awesome new podcast!

Check out my latest article: “Own You!”– DIY Learning is Missing Link in Employee Empowerment & Continuous Skill-Building linkedin.com/pulse/own-you-… via @LinkedIn

Excited to announce our partnership with @Zendesk! Our integration with Zendesk's powerful customer service suite boosts solves per day, reduces churn... actually, it accelerates all of your service metrics! Learn about the integration --- bit.ly/2Kp1ynN @ZendeskRelate

Listen to Sean Minter of @amplifAI to get over the hump on the @FastLeaderShow bit.ly/2U4zyVX #Learning #Coaching #Engagement #Performance

Our CEO @vsminter joins innovators from @CBRE , @MIT, @Fidelity, @Reuters, TheCurrentGlobal at #DSW19 & sheds light on scaling new ventures, & the required cultural, leadership and adaptive capabilities needed to avoid stagnation throughout the company life cycle @CapitalFactory

@EricaMarois Love it @EricaMarois and @jtwatkin - I will add that for #leaders to help their #contactcenter #Agents be great, Leaders have to be great! #LeadershipDevelopment has to be a priority, and has to center around interpersonal #communication and #coaching skills! #EX = #CX!

Preach! #ICMIchat