Anthony J Damico

I talk about this more and list some solutions in my latest newsletter. hospitalityos.beehiiv.com/p/new-hires-ar…

The skill gap in hospitality is not temporary. New hires lack both technical and soft skills. Handbooks and orientation can't solve this. Only continuous, role-based training does.

@Pagal_aurat @otokyo__ This is what I see too

@otokyo__ i see him

What do you see, chicken or bird🤔

@RBWR Businesses rely on the unsung heroes who have the instinct to pay attention to detail and take action accordingly.

Hearts in Hospitality came out of a desire for the Institute of Hospitality to recognise the very best of our #HospitalityFamily. Not the headline makers, award winners, or those who see themselves on the front of magazines, but the people whom we simply could not do without. The individuals who quietly keep our businesses, and more importantly our communities, thriving. What I value most, is that this initiative was imagined, built, and brought to life by our own team, outside of their day jobs. Leon Williams FIH, Jo Smith FIH, Max Lawrence FIH MTMI and our wider Institute took the smallest seed of an idea and transformed it into something genuinely meaningful. Hearts in Hospitality reflects exactly who we are as an Institute in 2025. A community where anyone, from any background, can do more than just belong. They can grow, develop, and thrive. And in a year where our profession has faced relentless challenges, and felt that our voice is not being heard, it feels especially fitting that this is how we chose to close our 2025 events calendar, by celebrating the exceptional. You can find details on our Hearts in Hospitality initiative, and how to make a nominate, here: instituteofhospitality.org/hearts-in-hosp… #imin #HeartsInHospitality #InspireMotivateLearn #StrongerTogether

@ipfconline1 @_odsc @HITpol @CurieuxExplorer @gvalan @pierrecappelli @pchamard @MaiaGabunia @XavierAncelin Agents plus AISO (AI search optimisation) influenced marketing content will separate the winners. When you ask your LLM for the best hotel in XYZ city for your family of 4, does your venue show up as the answer? Not to mention ecomm abilities.

#AI Agents Redefine Customer Loyalty in Hospitality, Study Finds buff.ly/ELFfcCO @_odsc Cc @HITpol @CurieuxExplorer @gvalan @pierrecappelli @pchamard @MaiaGabunia @XavierAncelin

@MarriottIntl Language trainings should be required for international venues. Especially considering the AI options that exist to make communication easier.

Dasha Chayka, General Manager at TownePlace Suites Naples, not only speaks five languages, welcoming associates and guests from around the world, she is also fluent in the universal language of hospitality. Her drive and passion have earned her a 2025 J. Willard Marriott Award of Excellence. marr.in/6008ABiYO #MIExcellence

@HouseCommerce @repgabeevans Great point. The venues need to give potential guests more reasons to visit the city. I'm less concerned with bed linen thread counts.

Hotels don't just support themselves. They spur the economy for the surrounding area. @repgabeevans discusses how the hospitality industry supports communities by encouraging other businesses to open nearby.

@mtnhousewife These are great points. Restaurant and hotel operators should take note. Try to make someone feel comfortable and welcome. Don't just move them along the steps of service.

The easiest way to offer hospitality: *If someone comes to your house to visit, invite them in and have them sit in the sitting area. *Offer something to drink and eat: Cold drinks, lemonade, tea, coffee, cake or cookies. Keep these items on hand. *If you need help starting conversation, you can always ask them about their lives: jobs, family, interests and hobbies. *If you follow the cleaning schedule presented here, your house will always be guest ready and you will feel confident in having others to your home. It’s especially important to invite guest to your home during the holidays, as many people are lonely during this time.

@Entrepreneur @ToastTab @shawnpwalchef Tech stacks in restaurants should all be about removing friction so the team can get back to work.

On this week’s #RestaurantInfluencers, sponsored by @ToastTab: Host @ShawnPWalchef interviews Michael Schwartz & Bobby Rutter of Forward Hospitality Group to discuss transforming the entertainment scene in the Midwest and more. Listen now: entm.ag/RIPodcast

@nwilliams030 @rSanti97 Stems from a time when manners and etiquette had a language of their own.

A very interesting view into historical ideals of social flourishing for men - presented in the book Albion’s seed (and sent to me by @rSanti97) “A gentleman of Virginia took pride in his hospitality, and gained honor by its display.”

@CliftonSellers Thinking in decades is a great one. Reverse engineer all your big goals so you can start with well defined step 1s today.

Our core values that we hold ourselves and clients to daily: 1 - Unreasonable Hospitality 2 - Innovate. Optimize. Repeat. 3 - Say the thing 4 - Relentless execution 5 - Think in decades, then days Has been a huge lever for growth

@JenniferHli A very thoughtful gift.

Feeling incredibly grateful after my time in Warsaw. ❤️ The engineering talent is world-class, the ambition is real, and the hospitality… just beautiful. Every meal, every conversation, every story reminded me how special this place is. And I wouldn’t have been able to uncover the stories without the most incredible people at @elevenlabs. And yes, the visit is on purpose in a November ⏸️ Thank you for making me feel at home. I’ll be back soon 🇵🇱🏠

@Ronald_vanLoon @ZappyZappy7 @HaroldSinnott @gp_pulipaka @ylecun I never thought of an automated valet. Can't think of a better way to remove the worry of your car getting scratched or dented than with precision movements using multiple cameras.

Hospitality Reimagined: Smart Hotels Powered by Collaborative General-Purpose and Specialized #Robots via @ZappyZappy7 #EmergingTech #Technology #Innovation #Tech cc: @HaroldSinnott @gp_pulipaka @ylecun

@antonia_mdprjct How did the class go?

Good morning, Tokyo! Currently undergoing a hospitality/hospitality design master class 🏯

@isaacfrench_ I love how there is organised space spread out to allow for a variety of interests and projects.

wrapping up a late november night working on a special art project at the nook… so grateful for this space - never gets old

@ForbesInspector @f1academy Unlikely collaborations can work wonders for all involved.

We were thrilled to curate this exciting collaboration between @f1academy driver Alba Hurup Larsen and De L'Europe Amsterdam. It was a celebration of luxury hospitality, female leadership and driving innovation during this past weekend’s F1 race in Zandvoort.

@david_perell Sounds like a great way to overcome the opportunity cost of living abroad- not seeing family and friends. If you build it...

There’s a kind of guy who loves people but doesn’t like traveling, so he gets really good at hospitality and designing spaces that are worth traveling to, and constantly has friends visiting which lets him set the tone for all his social interactions. A concealed power move.

@andruyeung I like your style. It has a much better ring than AI consultant. I've been twisting my 17 years of restaurant experience into AI based solutions for common problems.

Every company should hire a “vibe-coder-in-residence” A smart, curious, semi-technical person who shadows the CEO, spots problems in the business, and builds tools to fix them. The first industries that come to mind: hospitality, restaurants, hotels, transportation, and even boring businesses like laundromats, insurance, and real estate. Industries that traditionally have not incorporated a lot of new software. There are so many small inefficiencies hiding in these businesses that a little bit of software can eliminate. At scale, these tiny improvements add up to pretty significant time and cost savings. Private equity firms are already starting to do this - buying and rolling up traditional businesses and injecting in AI to boost margins at scale. But it’s still early. If you’re early career or still in school, there’s an incredible opportunity here. Consider playing with the new vibe coding tools. Finding a niche with a goal of helping old, archaic companies adopt new tech. And if you run a traditional business that doesn’t use much tech, consider bringing in a vibe coder. It might be the best ROI hire you make this decade.

@UKHofficial @UKHospKate @BBCNews It's incredibly difficult to pay trained teams a respectable salary and keep menu prices in line with customer expectations. Labour plus supplier price increases have not been kind to restaurants.

"We are at a tipping point whereby those employment costs and job taxes are costing jobs. People are not able to recruit." Increases to wage rates are yet another cost hospitality has to deal with & it's impacting employment. @UKHospKate was on @BBCNews this morning. #TaxedOut

@DanielPriestley And with restaurant ownership, a clear concept and repeatable systems are assets that create value without you standing in the room.

An asset is anything that remains valuable without people. For example, a Michelin star makes a restaurant desirable, and a best-selling book attracts clients. The entrepreneur's job is to build assets and draw people to leverage them.