Narrative Faultlines
16.9K posts

Narrative Faultlines
@BNWishere
People aren’t becoming irrational — institutions don't protect people, politicians don't represent you, the powerful face no consequences...
















Apparently, my NDIA contact says, they gave up on me after I did not answer my long dead email address - there is nothing in the NDIA MyGov messages account - nor did I manage to get to the phone within the six rings that were granted me before the phone rang out. They never rang back. And now, it seems, I have a $1 plan. That means nobody to help you shower. No replacement for my bald power wheelchair tyre. Nobody to help change your tampon, nor help you with your luggage off a baggage carousel (we are driving to Sydney at the crack of dawn tomorrow morning, then flying to WA). There was no explanation. No consultation. No follow up phone call, just my one-dollar plan. Here's the thing. While former ministers glide into the boardrooms of the scheme, participants are being told they can lose their plans if they don't answer the phone. The Agency's proposed reforms contemplate suspending supports and ultimately revoking participant status where the NDIA decides a person is "uncontactable." Some advocate recently did what advocates do. They FOI'd the NDIA's own National Contact Centre - the phone line participants are expected to answer and call - and asked how well it answers us. The numbers, released under FOI 25.26-3532, are astonishing - in a very double plus ungood way. In the first half of 2024 alone, the Agency's own contact centre logged 50,983 abandoned calls, with average speed of answer blowing out to a massive 5 minutes 28 seconds and peaking at over 9 minutes in February and March. And those figures are the FLATTERING numbers: they don't include time trapped in the automated menu, exclude callback waits, and don't even count calls abandoned inside the first 60 seconds. Think about that for a moment. The Agency wants the power to cut off your funding because you didn't pick up. But when you call them, you can wait nine minutes and then be counted as one of fifty thousand people who gave up. But hey, I am not going to be gloomy about my impending death. I have decided to sign up with a brand-new provider. He is running the gloriously named 'Brighter Road Ltd' with his pastor wife. His name? Former Minister Stuart Robert. A dollar in a cripple's plan. Nine minutes on hold. And a former minister in the NDIA seat selling "access to the highest levels of the NDIS." That is not a system with a few bad outcomes. And it's certainly not the 'anxiety' of a few Nervous Nellies who are worried about our funding. That is a system working exactly as designed for everyone except the participant. brighterroad.org.au/about/



A wonderful example of the great unhinged. Dear Geoff: There is no 'delusion'. They are facts from the Roy Morgan - ANZ weekly consumer confidence survey (up 17.5% since the Budget) & the NAB monthly business survey (up 9 points since the budget). Furthermore, the ASX is up since the budget & bond yields are down in a sign of investor confidence in the Australian economy






