Caledonian Travel

@garrycaprani Hi Garry, we’re really sorry to hear this and thank you for bringing it to our attention. We have passed this on to our Operations department along with your photos and they will be speaking with the driver about this. Kind regards, Dan

@charliemcd1982 Sorry you feel that way, Charlene. We do need sufficient time to investigate complaints before getting back to customers. And of course this depends on the nature of the complaint. If you DM us your booking reference number and complaint we’ll chase this for you. Thanks.

@CaledonianTrav unbelievable! I made a complaint 4 days ago and all I have had in response is an automated reply! Absolutely disgusting.

@mishy37 Hi Michelle, we will have sold out of either tickets or hotel rooms for that date. Thanks, Dan

@HeatherMcAngus Hi Heather, sorry to hear this! We do respond to all emails but at busy periods this can take longer than usual. Please DM us your query and we'll help if we can. Thanks, Dan

@CaledonianTrav hello 😊 I’ve emailed you twice regarding a booking that I’ve made and have never received a reply. Is this normal?

The #SuperLeague Grand Final - where dreams are made ✨ Attend the biggest night in #SuperLeague hassle-free with @CaledonianTrav 🎟️

@JayRusson @SCSsoftware Love this Jay, thanks for sharing! 💙❤️

If your not driving a @CaledonianTrav coach on @SCSsoftware’s Euro Truck Simulator thinking about your next amazing trip with them why not book yourself a nice getaway 👀 #ETS2 #ETS2Coach

@katycremeegg Thanks Kate, we really appreciate the feedback and will pass this on. - Dan

@CaledonianTrav massive shout out & thank you to Alfie, our driver on the C2 Wembley bus this weekend. What an absolute legend. He really made the weekend!

@EstherBlakelock Hi Esther, really sorry to hear this. Please email us at customerservices@caledoniantravel.com and our team will investigate this and get back to you. Kind regards, Dan

@CaledonianTrav on the Pendle Witches tour…not happy! The guided tour lasted about 10 mins before the mic stopped working. No apology, no guided tour just a 10 min stop somewhere for a fag break, none the wiser about the Pendle Witches. Waste of time and money. Really angry!

@Hobbkt Thanks so much Kirstie, we're pleased to hear you had a great time! 💙❤️

@CaledonianTrav thanks for another great weekend away Manchester and Liverpool. You blow the other operators out of the water.

@craftandcomics Hi Jennie, please DM us your booking reference number and we'll send you the itinerary. Thanks, Dan

@bolsey24 Hi Julie, please email us at customerservices@caledoniantravel.com Thanks, Dan

@CaledonianTrav Hi do you have a customer service email address ?

Introduced 5 friends to @CaledonianTrav mystery weekends. Think they're convinced these trips make a great friends get together. #Smilesallround #greatvalue

@sarahjolly1 Thanks Sarah, this is lovely to hear! We'd love to share this on our Facebook page if you're happy for us to do so? 💙❤️

@Tygrawr Hi there, we just send the email confirmation so that's all you need. Have a great time🙂 - Dan

@G2000_Gee Hi, yes the coach will drop you off in central London. It will just be a short walk away from the Lyceum Theatre. Thanks, Dan

@CaledonianTrav The coach triop is the twixmas to London leaving glasgow on the 27th december and The show is lion King matinee show on the 28th.

@CaledonianTrav when you book a tour to London and a theatre ticket is included do you get dropped off and picked up at theatre or do you need to make your own way there?

@smcfglasgow Hi Stephen, the itinerary would be changed to fit in with the game. Thanks, Dan

@CaledonianTrav Looking at ur Man City trips. What happens if game is moved from Saturday for TV?

@ForRealAlways Hi Samuel, we're sorry to hear this. Please send us your booking reference number in a private message and we will pass this to customer services. Kind regards, Dan

@CaledonianTrav Sadly untrue and no support from Caledonian travel in regards to unfit for purpose hotel - lies and untrue response - consulting other complainers who were on same holiday and will seek legal advice with small claim court consideration against CD