Charlotte McDowell

@hm Hi! I accidentally put the wrong address on my order but it's already been processed, is there anything I can do to change it?

@ASOS_HeretoHelp @ASOS My order has arrived but it's not what I ordered and is actually less ££ than what I've paid. How can I get the correct item?

@TUIUK Hi 👋 Trying to take advantage of the sale discount you have on offer, but there's nowhere on the payment page to input the code like the T&Cs suggest? Can you help?

@Topshop Hi, I sent a return back 2 weeks ago but haven't even had an acknowledgement it has been received. Do you know when I'll get the refund?

@Mango Hi, can you respond to me DM please?

@BBCR1 @grimmers Its just occurred to me that tonight on the love advice section with Fred, he sounded exactly like Claude from Along Came Polly!!

@ASOS_HeretoHelp Hi I sent a return parcel back over a week ago but still haven't had confirmation that you've received it, or received a refund?

@ASOS_HeretoHelp Hi! I received an order about 2 months ago that I meant to return but completely forgot! Can I still return? Still in box and tags still on

@ASOS_HeretoHelp Hi, I've just placed an order and the money has gone out of my account twice? The order has only gone through one can you help?

@WayfairUK Hi, do you have a rough idea on when item ZINS1013 in Rustic pine will be back in stock? Thanks!

@SkyUK why on earth have you only got #GameOfThrones on box set up till Season 6 😭😭 #ineedseason7 when will it come on??

@houseoffraser Hiya! Are you doing a Christmas gift guide this year? I haven't seen one :(

The perfect Christmas gift shows someone just how well you know them. Watch our two sisters on finding the right gift. #ShowThemYouKnowThem

@BootsUK #YesBoots

@BootsUK #YesBoots

When you always steel my lipsticks when we go out 💄💄 #showthemyouknowthem

Remember when you used to dress like twins?! Those were the days 😂😂 Good job Christmas is coming.. #showthemyouknowthem

@NewLookHelp Hi, I have an order from 5 weeks ago that I haven't worn, tags still in. Can I still return them? Thanks!

@TopshopHelp I've just placed an order for store delivery, can I change it to deliver to home?

@ZARA_Care Hi, can I organise a returns label for a post office return please?