Colby Nish

⚡ Career update: I’ve joined Dialpad as CRO. Zoom was an incredible ride. Now it’s time to help build the future of CX + AI on a single architecture fueled by agentic AI that turns conversations into outcomes. Dialpad is the best-kept secret in enterprise AI. Not for long. 🚀

This is NOT an AI problem. #agentic #vibecoding #dialpad x.com/briandialpad/s…

@EvanKirstel You nailed it Evan!

Dialpad’s vibe this week at Enterprise Connect 2026 is pretty clear: AI-first communications, not AI bolted onto communications. They’ve been leaning hard into their real-time AI stack — transcription, coaching, sentiment analysis, and call summaries happening live while the conversation is happening, not after the fact. The pitch is that every call becomes usable data for sales, support, and operations. The interesting angle is how they’re tying that into contact center performance — AI surfacing next best actions, coaching agents mid-call, and feeding insights back into the business. In other words, while a lot of vendors are talking about AI assistants, Dialpad is framing it as AI embedded in the conversation itself. The broader strategy feels pretty straightforward: turn every phone call, meeting, and customer interaction into structured intelligence for the business. Not a bad place to be in a world where every company suddenly wants their communications platform to double as an AI insights engine. 📞🤖 @dialpad @cwalker123 @enterprisecon #enterpriseconnect

Most AI in support stalls because knowledge bases and workflows aren’t ready. Craig Walker @diialpad details how to operationalize on the @Emerj AIinBusiness podcast. Listen for the full disccuion: zurl.co/uqi8c

Attio is the AI-native CRM that builds, scales and grows your company to the next level.

@DavidSacks Welcome to TX!

I’m pleased to end the year by announcing that Craft Ventures has opened an Austin office. God bless Texas and happy new year!

Xmas eve podcast is up! Thanks @Metrigy was great connect with you. youtube.com/watch?v=eDNH79… Let's go @dialpad

Agentic AI is turning conversations into revenue. ✨ Dialpad’s Chief AI Officer Jim Palmer joins Everyday AI to share how Agentic AI turns interactions into action and drives measurable results. 🔗 Watch the full episode youtube.com/watch?v=nM853T… #Dialpad #AgenticAI #Innovation

Best AI product manager on the planet!

Innovation in action ⚡️ At Dialpad’s ESC + AI Hackathon, teams are building solutions that help customers sell smarter, support faster, and collaborate better. Every idea here drives real outcomes — that’s how we win. 💪 #Dialpad #AgenticAI #Innovation #SalesExcellence

Hackathon week is on at Dialpad! ⚡ Our global ESC + AI: Every Second Counts with AI Hackathon brings teams together worldwide to turn bold ideas into real #AgenticAI innovation. Let’s hack! 🚀 #Dialpad #Hackathon #Innovation

Old-school CX is over. @dialpad's Agentic AI Platform is a generational leap beyond chatbots — AI that understands, reasons, and gets things done. #AgenticAI This is the future of customer experience. 🔗 bit.ly/3VSuMgK

Back-to-back champs 🤝 always-on comms. Dialpad is proud to be the Official Business Communications Provider of the @FlaPanthers. #Dialpad #FlaPanthers #TimeToHunt

Big week @dialpad Tempe: survived a Haboob 🌪️, celebrated with partners 🤝, and closed a huge Enterprise win beating Nice & Genesys 🏆. #TeamDialpad #AI 💥

Contact Centers are more complex than ever. Customers want faster, smarter service with fewer resources. dialpad.com/blog/streamlin… Dialpad’s August release helps leaders streamline, measure, and scale with AI at the core: ⚡ Enterprise-ready controls & PCI-compliant payments ⚡ Unified omnichannel + context-rich insights ⚡ AI CSAT + real-time analytics ⚡ New integrations with Zoho, Freshdesk, Bullhorn, PolyAI ⚡ Preview of agentic AI that takes action Building the future of CX → faster, smarter, more human. 🚀 #AI #CX #ContactCenter #Dialpad

Big news: Dialpad is on the 2025 Inc. 5000 list of fastest-growing private companies! 🚀 141% growth. 44% team expansion. One AI-native platform powering the future of business communications. Proud of this team and what’s ahead. inc.com/inc5000/2025

You can now customize your Zoom AI Companion experience with the Custom AI Companion paid add-on ✨🆕 zm.me/4jdVXMV Why use Custom AI Companion? ✅ It allows you to tailor AI agents and skills to address your unique needs and drive efficiency for your organization. ➕ With Bring Your Own Index (BYOI), organizations can connect third-party platforms — like #AmazonQ Business and @glean — to access data and other 3P applications. 🎨 At the core of Custom AI Companion is Zoom AI Studio, a portal where you can adjust how Zoom AI Companion supports your organization. 👩‍💻 AI Studio is a low-code, drag-and-drop builder that gives you the opportunity to customize how AI Companion works for you, and expand its knowledge, skills, and more. 📌 The Custom AI Companion add-on is now available for $12 per user per month, with more capabilities expected this summer. How do you plan to use Custom AI Companion? ⤵️

@zkerravala @Cisco @F1 @McLarenAuto I thought that was you. I was behind you a few rows talking to friends. Enjoy!

Hanging at F1 with @Cisco @F1 @McLarenAuto

Announced at #Zoomtopia: New #CX AI innovations for Zoom Contact Center to take your customer experience to the next level 👉 zm.me/3zHCBhV ✨ AI Companion for Zoom Contact Center to reduce time spent on administrative tasks - summarize calls, generate follow-up tasks, and analyze customer sentiment. Plus, it’s included with every Contact Center license! 💬 Enhancements to Zoom Virtual Agent + Virtual Agent for voice to complement the experience you already get from chat 👤 New AI Expert Assist capabilities for agents and supervisors: Dynamic Agent Guides, Suggested Answer, Supervisor Flagging

Not sure how to choose the right cloud contact center? ☁️ Find out here ➡️ zm.me/4aV2mYC Cloud contact centers enable teams to scale at their own pace with features that support their growth 📈 Zoom’s cloud contact center solution pulls unified comms and core contact center features together into an all-in-one platform ✅ Learn what makes a cloud contact center tick, how it differs from traditional call center technology, and the criteria you should look for when choosing a solution provider 📞