Collinson

@Brisbane62 Hi there, thanks for your tweet. We're sorry for the delay in processing your claim. We've replied to your DM. Regards, The Collinson Team

@kelvmackenzie any chance you could mention the appalling treatment from @Postoffice and @Collinson regarding claims on their travel insurance. Along with others we have been waiting since October for our claim to be assessed.

@TunnicliffeBeth Hi Beth, we're sorry for any delays. We've now responded to your Twitter DM. Best regards, The Collinson Team

@Collinson three emails and now waiting on third phone call (on hold for 20 minutes) Why will you not respond to my request for help with a claim?

@archer_lara Hi Lara, thanks for your tweet. We're sorry your claim has not been processed since you made contact. Please DM us your claim number and we'll get a consultant to reach out to you and take a closer look. Regards, The Collinson Team

@Collinson I have been contacting for months for my claim! What is the direct number for claims when ringing internationally?

@Slice1919 Hi there, thanks for reaching out. We're sorry to hear that the call ended unexpectedly. Please DM us your full name, policy number, and preferred contact number so we can get a consultant to give you a call. Many thanks, The Collinson Team

@paulo78 I'm sorry you haven't been able to get through to us, Paul. Please DM us your policy details so we can follow up for you. Thanks, The Collinson Team

@Collinson Hi, I've been trying to contact you via email, contact form and phone for around 2 months to check status of a claim though can't get a reply. Can you help?

@Doug_Digby We have responded to your DM.

@Doug_Digby Hello Kinge, thank you for reaching out. We are sorry to this happened. Can you kindly send us a DM, with more details about the policy we'd like to look into this for you. The Collinson Group

@Brisbane62 @RussHLR Hello there, thanks for reaching out. Please DM us your claim details, we'd like to follow this up for you. Many thanks, The Collinson Team

@RussHLR @PostOffice @Collinson @Trustpilot Yes that’s my next step or financial ombudsman

@PostOffice used Post Office Travel Insurance, underwritten by @collinson. They havent assigned a claims handler & it's been a month. I've rung several times. Their @Trustpilot people keep saying a claims handler will be in touch. I see reviews from people w claims 6 mths old.

@TashaMathur Hello and thanks for your tweet. We're sorry to hear this, please send us a dm with your contact number and email address. Regards, The Priority Pass Team

Severely disappointed with @PostOffice and @Collinson travel insurance. Parents have had to extend their trip due to a sudden death in the family - yet there’s NO option to extend the travel insurance policy. How can delayed departures not be covered?? #poorservice

@Brisbane62 @RussHLR Hi, thanks for reaching out. We're sorry for the long wait. We didn't receive your DM, could you please send us your information. Many thanks, The Collinson Team.

@RussHLR @PostOffice @Collinson @Trustpilot Been waiting since November to have our claim sorted. Same story as yours.

@AzulMaldonado Hi Azul, thank you for your tweet. We're sorry to hear you've not heard back from our team. Kindly DM us your claim and contact details, as we'd like to follow up on this for you. Thanks, The Collinson Team

@Collinson I I lost my suitcase with your insurance. I have sent you in different ways everything requested but I have had no response nor do I see that the process is moving forward to receive compensation for everything I had to buy. Please, I need an answer asap

@BouvierJourno Sorry to hear about your experience, Stephen. Please tell us which Policy you have with us, as we'd like to take a closer look. Thanks, The Collinson Team

This is part of the story of my 'quarantine' at home. At some point, I'll tell the full story. I'm bloody angry that I was fleeced out of more than £200 for this charade.

@Creatorjolene Thanks! The Collinson Group.

@GaryLaybourne @WeAreCoachCore @LearningAwards @go1com @YourLPI @bitwise @NewcastleBSoc @mitchskills @EboniBChambers @pault1984 @Collinson @BMSGROUP Huge congrats Gary and the team 🙌🏻🎉

Still in shock! 600 nominations from 61 countries and little @WeAreCoachCore scoops the prestigious ‘Apprenticeship Prog of the Year’#LearningAwards title! Honoured to be even in this list of amazing nominees so to win is unreal! Dedicated to our amazing YP who inspire us daily

@alicejcutts Hi Alice, thanks for bring this to our attention. We're sorry that your claim was incorrectly handled. We would like to discuss this further with you. Please send us a DM with your telephone and claim number. The Collinson Group.

@kosullivan2012 Hello and thanks for the tweet, Kate! Regards, The Priority Pass Team

@anney0201 Thanks for the tweet Anne-Marie. Regards, The Priority Pass Team

@GaryLaybourne @WeAreCoachCore @LearningAwards @go1com @YourLPI @bitwise @NewcastleBSoc @mitchskills @EboniBChambers @pault1984 @Collinson @BMSGROUP Fantastic, well done to all, great team and thoroughly deserved 🙌🙌🙌

@ZayneDoesThings Hello Zayne, we're sorry to hear you feel we haven't been responding to you with urgency. Can you please send us a direct message with your contact details, we'd like to have a look into this for you. Regards, The Collinson Group Team

Quick alert for @Collinson as travel insurance providers, absolutely shocking lack of urgency for a vulnerable customer and her husband, soon to be homeless on the streets of Tampa. Correspondence has been lax, customer service nonexistent and no reassurance at all.

@creatorjohn Hi John, thanks for the tweet! Regards, The Collinson Group.

@GaryLaybourne @WeAreCoachCore @LearningAwards @go1com @YourLPI @bitwise @NewcastleBSoc @mitchskills @EboniBChambers @pault1984 @Collinson @BMSGROUP Congratulations Gary and the team!

@LindaBrooks441 Much appreciated!

@GaryLaybourne @WeAreCoachCore @LearningAwards @go1com @YourLPI @bitwise @NewcastleBSoc @mitchskills @EboniBChambers @pault1984 @Collinson @BMSGROUP Congratulations 👏🏼

@Create_Dev Much appreciated!

@GaryLaybourne @WeAreCoachCore @LearningAwards @go1com @YourLPI @bitwise @NewcastleBSoc @mitchskills @EboniBChambers @pault1984 @Collinson @BMSGROUP HUGE congrats Gary and the team! 🙌🏻🎉