Console

Get out of the ticket grind with Console.

"I cannot tell you the level of stress that came out of my body the minute I saw that." That's Daniel Macias, Head of IT at @cursor_ai, describing the Monday morning he woke up to find Console had already resolved five access requests before he touched his phone. Cursor has grown from 80 to 750+ employees in under a year. Danny's team is four people. Console handles the majority of Tier 1 and Tier 2 requests automatically. Finance uses it to route credit card approvals. Recruiting uses it to provision interview environments. Office operations is up next. Danny's first hire after bringing Console in wasn't a support person. It was a Staff IT Systems Engineer hired to build. "The only reason we were able to do that was because of the value Console provided on day one." Link to the full case study here! bit.ly/49e5rF9

🔊 Proactive Playbooks are live Instead of waiting for a user request, Console can act on events and schedules automatically: → Onboarding kicks off the moment a new hire appears in your HRIS → Offboarding runs as soon as a departure is logged →Access gets reviewed before it becomes a problem Agents don’t wait. Neither should your team.

Introducing Console Inbox: the AI-native service desk that gets better as you use it. Legacy ticketing systems were built to track work, not get the work done. Tickets pile up, context is missing, and teams spend half their day on triage. Inbox represents a fundamental shift. Console’s AI resolves every request it can, end-to-end. When it can’t, tickets land in your Inbox with all the context you need to fix the issue fast. The best part: AI recognizes tickets with recurring patterns and creates new automations so they never become tickets again. This is the future. IT’s time to build. Read more here: console.com/blog/inbox-ai-…

After evaluating nine other solutions to replace their legacy tool, @webflow chose Console and reached an 87% auto-resolution rate within the first few weeks. “There were at least 3 to 4 hours of the day just doing access requests. With Console, entire days are given back to me. It's made such a joy to someone in my position." Tory Harmon IT Support Engineer, @webflow

@Accel @cursor_ai @thinkymachines @periodiclabs accel.com/globalscape

So many lists, we might need to use our ticketing system to track them. Console landed on @Accel’s 2025 US AI 100 Globalscape report on the companies shaping the next wave of AI & cloud. In good company with @cursor_ai, @thinkymachines, and @periodiclabs! See the report ↓

Ranked #5 in the Intelligent AI Applications category! Recognition like this comes from the focus, speed, and customer obsession of the Console team, who keep IT teams at @tryramp, @webflow, and @Flock_Safety running strong.

At Console, every new hire somehow makes us question our own resumes. Welcoming Tina Tewari → GTM Engineer. Broke the record for most deals closed in a single day @rhobusiness, @pearvc fellow, & ex-SWE at @ai_nwo (acq). “I'm stepping away from @Cornell to join a company that feels like the future."

@richeholmes @wabi @a16z Thanks for the feature!

Amazon vs. Perplexity: The Battle Over Agentic Commerce and more... In this week's episode, I dive into the legal clash between Amazon and Perplexity over agentic commerce, explore new agentic features from Google Gemini. Plus: - @wabi raises $20m from @a16z to revolutionize personal software - automate IT support with playbooks from @console__ - a new piece of AI hardware that might actually work from @sandbar Timestamps: 00:00 Introduction and Weekly Highlights 00:20 Amazon vs. Perplexity: The Agentic Commerce Battle 02:32 Google's New Agentic Features 06:03 New tools you can use 07:38 Anthropic is beating OpenAI 09:54 Conclusion and Final Thoughts

Introducing Eric Bryan! Role → Software Engineer Time at Console → 6 months Support Request → Hire an on-call bike mechanic (non-negotiable) 🚴🏻

@_Shark_byte @getunuvo @sfcompute @greenliteai @dedaluslabs @itsCathyDi @WindsorNguyen @iamalexjin @will_lawrenceTO @andrei_serban @ChandraNeal @evanjconrad our founders never looked better

Art pieces I made lately pt 1 🎨 Lately it’s been all abt @getunuvo BUT i didn’t stop making art for the coolest startup Here’s some recent ones In 2 parts because x doesn’t let you post more than 4 pics at a time 🥲 @sfcompute @greenliteai @dedaluslabs @console__

@_Shark_byte @getunuvo @sfcompute @greenliteai @dedaluslabs @itsCathyDi @WindsorNguyen @iamalexjin @will_lawrenceTO @andrei_serban @ChandraNeal @evanjconrad hey so this is insanely clean how do we get this in our office

@TechCrunch @GreenfieldVC Honored to be on this list alongside @usebraintrust, @Netic_AI, @cartesia, and more. See the full list: disruptors60.ai #Disruptors60 #GreenfieldPartners #TCDisrupt #AI

We're on @TechCrunch & @GreenfieldVC's #Disruptors60 list, chosen from a thousand companies shaping the future of AI! Proof that when the product works, word travels fast.

@alexrkonrad @UpstartsMediaCo the pup!!

First annual @UpstartsMediaCo offsite is in the books ✅ Morale on the team (me + social media manager Margot) has never been higher 📈 To all our haters (chipmunks, squirrels) we have a message: Job's not done, and we're just getting started 🫡

@sailaunderscore you rang?

IT

Console is recognized in @Redpoint’s AI64: a shortlist of 64 companies defining the next wave of enterprise AI. We’re building for the people behind the tickets (the ones keeping every company running quietly in the background), so this one feels like a win for IT everywhere 🖤

us to @tryramp in our weekly syncs

brought some magic to an IT conference. that magic may or may not have been Console. @JamfSoftware

X, meet Dalton. Dalton, meet X. Dalton has been with Console from the start (knows where the bodies are buried).